Gregory alford

*** ******* ****** ****: 732-***-****

Carteret, NJ 07008

abhub6@r.postjobfree.com Cell: 917-***-****

SUMMARY

An experienced multi-faceted Information Technology professional with the

ability to be a team member, a team leader or to work independently based

on the needs of the organization. Detail oriented with a highly organized

professional demeanor and a can do attitude towards all aspects of the

business.

TECHNICAL BACKGROUND

Platforms: Windows 9x, ME, NT, 2000, XP, Windows 7, Windows 8, MAC OS

Tools: Active Directory, TCP/IP, DNS, WSUS, SMS, SMB, SolarWinds, HP

Insight Management, Dell Manage,

Avocent KVM, SonicWall, BrightMail, Microsoft Exchange 2010,

Veritas Backup, Symantec Backup Exec,

Remedy HelpDesk Management, Microsoft Dynamics CRM, Cisco VPN,

Blackberry Desktop Manager,

Microsoft Office 2003/2010, PC Anywhere, RDP, Citrix Client,

Junos, Juniper, Norton Anti-Virus, Adobe

Suites, VMware Virtualization & Software GoverLan Management

Console v7, Jungle Disk Server Edition,

Windows Server 2008 r2, TreeSize Professional

PROFESSIONAL EXPERIENCE

CAREERCO, Staten Island, NY 03/2014 - Present

HelpDesk Support Administrator

. Upgraded all Call Center and corporate office workstations from

Windows XP to Windows 7

. Run daily & weekly backups of all users data using Jungle Disk

Server Edition Management

. Manage users network account (create, enable or disable) in

Microsoft Active Directory

. Use Microsoft Exchange Server 2010 to manage users email accounts

and Distribution Lists

. Build, upload and download images on workstations using CloneZilla

. Configure Avaya office and Call Center phones

. Troubleshoot DHCP and DNS issues with workstations

. Remote Desktop support using GoverLan, Juniper, and Citrix

connections

. HelpDesk Ticket Management (send weekly reports of opened and closed

tickets)

ch2m hill, New York, NY 06/2013-03/2014

Tier 2 Systems Support Specialist

. Use Microsoft Dynamics CRM to update support tickets from clients

. Use Exchange 2010 Management Console to enable or disable user's

telephone account

. Enable or disable users AD account with Active Directory

. Create groups in AD for software distribution, printers, and file share

access

. Order HW and/or SW for depreciating or EOL upgrades

. Troubleshoot HW and/or SW problems for internal & remote customers

. Install all important Microsoft updates to servers and workstations

. Maintain folder rights and permissions for share folders on server

. Restore users data, setup shared folders and printers on server

. Use Symantec Backup Exec to rotate weekly backup tapes

Time Inc., New York, NY 05/2000-2/2013

Systems Specialist/ Desktop Support

. Provide desktop and HW support for all PC and MAC environment

. Install all Microsoft and 3rd party patches to workstations and servers

in my environment

. Upgrade and rollout all PC's and MAC's hardware that is depreciating in

my environment

. Support for iMac(intel), Mac Pro, MacBook, MacBook Pro

. Create and disable new accounts in Active Directory for new and expiring

users

. Created software installations, admin, and printers groups in Active

Directory

. LAN/WAN infrastructure, Cisco, VOIP

. MAC OS X Leopard, Snow Leopard, Lion, Mountain Lion

. Windows XP/7, Exchange 2010, Windows Server 2003/2008r2, Windows Active

Directory and Domain Environment, all Office 2007/2010

. Use TreeSize Professional to migrate, purge, & synch users data during

server migrations

. Use remote software to troubleshoot and install software applications and

printers

. Support HP, Lexmark, and Dell printers with connection (local or network)

and fixing

. Provided support for WebEx and Audio/Visual connections with users at

different sites

AON Risk Services, New York, NY 02/1997-05/2000

HelpDesk/Desktop Support

. Provide Helpdesk phone support for all users and dispatch calls

accordingly

. Provide Desktop support for all executive users

. Troubleshoot network connectivity issues with desktops and printers

. Re-wired and re-patched data closets and numbered ports for easy

workstation locations

EDUCATION

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Borough of Manhattan Community College, New York, NY 1989 - 1992

Dell Certified

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