Customer Service Software
Resume:
Jeff E. Samford
*** ***** ******* *****, **********, Ga. 30725
***********@********.***
****.*******@*****.***
Academic Background
TUI University, Cyprus,
Ca M.A. Education, 2010
(Summa Cum Laude)
Everglades University, Ft. Lauderdale, Fl B.S.
Information Technology, 2003
Keiser University, Melbourne, Fl
A.S., Computer Engineering, 2001
University of
Maryland A.S.,
Pharmacy Technology, 1988
Technical Development
. Comptia A+ Computer Technician Certification
. Member of Association for the Advancement of Computing in
Education
. Member of Society for Information Technology & Teacher
Education
Professional Expertise
. Operating Systems: Windows2000, Windows ME, NT, XP, 7, Windows
Vista, Linux, Unix
. Office Package: Microsoft Word, Excel, Access, PowerPoint,
Outlook Express
. HTML Editing Tools: Macromedia Dreamweaver, Microsoft FrontPage
and Publisher.
. Graphics Tools: Adobe Photoshop and Suite
. Software: CHCS & CHCSII, AHLTA Digital Medical Record
. Software & Hardware: Movement Tracking System (MTS)
. Strong knowledge of the Principles of Adult Learning and
Classroom Management
. Knowledge of programming languages and concepts
. Strong technical proficiency and math skills
. Academic knowledge of E-learning, SPSS, and statistics
. Excellent communication skills (verbal and written)
. Aptitudes for organization, attention to detail, follow through
. Exceptional customer service, negotiation and teaching skills
. Very comfortable working with military personnel under
governmental guidelines
. Active secret security clearance
Professional Experience
So-tech Inc. 8/07 to present
System Teacher & Lead Instructor
* Provide formal classroom instruction and train-the-trainer initiatives on
the Movement Tracking System (MTS) software and hardware to Department of
Defense end-users.
* Develop course curricula and test materials
* Assess students' abilities and selected appropriate teaching strategies
for their individual developmental levels; provided one-on-one, large, and
small group instruction.
* Travels within the CENTCOM area of responsibility (to include Kuwait,
Iraq and Afghanistan as required) to provide formal training and support to
the US military
* Ensures all training material is kept up to date with changes in MTS
Software and Hardware.
* Interacts with military units on a regular basis to determine customer
requirements and workload
* Reads technical drawings and schematics, applying them in a training and
real world environment.
Qual-tech, Centreville, Va. 8/06 to 10/06
Instructional Software Consultant and Trainer Teacher (Contractor) (short
term - Department of Defense Classroom training and testing for AHLTA
digital dental records) this was a contract position designed only to last
2 months, as a way to evaluate the program. (Electronic Health Records,
EHR)
* Worldwide formal training and optimization of AHLTA Block II Software
(digital dental records) for US Government hospitals and clinics
* Formal classroom instructor teacher for military dental personnel,
dentists and technicians
* Ensures all training material is kept up to date with changes in AHLTA
software.
* Ensure optimization of systems, programs, and hardware
* Resolve project implementation issues and correct inefficiencies
* Performs functional portion of site preparation.
* Includes testing the application at end user desktops, ensuring all end
users have current training materials/ manuals and distributed updated
documentation when necessary, coordination and communication with end users
at the locations of support process, contact method, follow-up resolution,
and escalation process.
* HIPPA certified
Unisys (previously with Teksystems), Reston Va. 1/04 to 8/06
Instructional Software Consultant and Trainer Teacher / Lead Contractor
*Worldwide formal training and optimization of AHLTA / CHCS II Software
(digital medical records) (EMR) for US Government hospitals and clinics
* Performed as lead instructor teacher with up to a 30 student classroom of
all education levels
* Formal classroom instructor for military doctors & practitioners
* Ensure optimization of systems, programs, and hardware
* Resolve project implementation issues and correct inefficiencies
* Project team leadership and site preparation
* Includes testing the application at end user desktops, ensuring all end
users have current training materials/ manuals and distributed updated
documentation when necessary, coordination and communication with end users
at the locations of support process, contact method, follow-up resolution,
and escalation process.
MC ASSEMBLY, Melbourne/Palm Bay, Florida 4/00 to 01/04
Digital Engineering Technician - Trainer
* Engineering and technical support to entire electronic assembly process
* Develop and implement effective software programs for production areas
* Provide on-the-job and periodic classroom training
* Ensure optimization of systems, programs, and hardware
* Resolve production program issues, correct inefficiencies
* Troubleshoot systems to determine if problem is hardware or software
related and then implement time-critical resolution and/or repairs
Additional Background
* Retired Air Force Master Sgt. E-7, Pharmacy Technology, and Pharmacy
Technician Instructor
* AF Commendation Medal - authored article in nationally distributed,
American Journal for Hospital Pharmacists on Guam emergency clinic
procedures during Mt. Pinatubo, Philippines volcano crisis
* National Defense Service Medal - Gulf War Veteran
* Outstanding aptitude for organization, lesson plans, attention to detail,
and follow through
* Adept at quickly and accurately troubleshooting systems, processes, and
hardware/software conflicts and determining timely and effective solutions
Contact this candidate