Administrative Assistant Manager

Nancy D. Spraggins, CPC-A

**** *. ******* *****

Tempe, AZ 85283

Phone: 480-***-****

Email: **********@***.***

OBJECTIVE: To secure a position in the medical office arena where I will

utilize my 30 years of background experience and education.

QUALIFICATIONS:

. Work well without supervision

. Ability to prioritize and remain focused on the essence of an issue

. Excellent with customer support services

. Skilled at learning new concepts quickly while working well under

pressure

. Type 84+ WPM

. Proficient in Multi-Line Phone Systems, Word, Excel, PowerPoint,

WordPerfect, Outlook, Internet, Email, Photoshop, FileMaker Pro,

Access

EXPERIENCE:

03/09-Present Office Team Mesa, AZ

Temporary Administrative Positions

. Administrative Assistant

. Receptionist, answer phones

. Created PowerPoint presentations

. Reviewed timecards, pulled information into Excel spreadsheet

. Created new accounting system training manual and assist with the

transition

4/02 - 3/09 Best Approach Publications Mesa, AZ

Executive Assistant to V.P. of Marketing/Co-Owner

. Sent marketing material to prospective golf course clients

. Orchestrated contracts for new business contacts

. Developed Spa, College/University, Domestic and International Golf

Course Databases

. Managed regional new product and off-season mailings

. Facilitated customer inquiries and provided quality customer service

7/99 - 2/02 Action Entrances, Inc Tempe, AZ

Office/Service Manager, Public Relations Specialist, Human Resources

Assistant

. Scheduled and dispatched commercial automatic door repair service

calls

. Responsible for effective communication through switchboard

. Maintained relationships with customers and suppliers

. Developed promotional materials and databases of target customer

groups

. Prepared joint-pay agreements

. Tracked weekly production reports

10/97 - 7/99 U S Business Interiors of Arizona Phoenix, AZ

Executive Office Administrator

Supported: President/CEO/Owner, Vice President of Sales, Sales Staff

. Receptionist, multi-line phone

. Collected data, prepared weekly reports using Excel

. Coordinated office supplies and services

Customer Service

. Data entry: placed order

. Project coordination: tracked shipping, received material, set

installation schedule

. Backup receptionist

8/89 - 1/97 Carborundum Corporation, Microelectronics Division

Phoenix, AZ

Executive Administrative Assistant

. Supported:

o Division General Manager / Manager of Marketing and Strategic

Development

o Manager of Contract Programs and Marketing

o Manager of Laboratory Facilities

o Manager of Health, Safety and Environmental Quality

o Manager of Worldwide Sales

o Manager of Finance

o Manager of Human Resources

. Established office services

. Developed policies and procedures

. Purchased office equipment and supplies

. Established filing systems

. Created color presentations, manuals, government grant application

. Backup receptionist

. Coordinated meeting and travel arrangements

. Member of emergency response team

. Co-authored award-winning safety program

. Taught MS Word

5/87 - 6/89 Salt River Project Tempe, AZ

Administrative Assistant

. Supported Industrial Hygiene & Fire Protection Department - Loss

Control Division

. Assisted in developing computerized hazardous waste tracking program

by collecting "cradle to grave" reporting of all hazardous materials

used throughout the company

. Scheduled Self-Contained Breathing Apparatus (SCBA) training

. Answered phones

. Typed correspondence

. Opened mail

2/82 - 2/87 Ramada, Inc., Corporate Headquarters Phoenix, AZ

Executive Assistant to:

. Senior Vice President - Reservations

. Senior Vice President - Management Contracts

. Senior Vice President - Real Estate

. Vice President - Real Estate Sales

7/79 - 12/81 State of Oklahoma Oklahoma City, OK

Executive Administrative Assistant - Oklahoma Department of Pollution

Control

Administrative Assistant - Oklahoma Conservation Commission - Federal

Programs

Administrative Assistant - Oklahoma State Department of Health - Water

Quality Service

EDUCATION:

8/09-10/10 Medical Billing and Coding Bryan College Online

8/06-5/09 Horticulture Program Mesa Community College

8/77-5/79 Business Administration Central Oklahoma State University

Certifications:

Certified Professional Coder - Apprentice

Executive Secretarial Certificate

Secretarial Certificate

Additional Information:

Arizona Notary Public for Maricopa County, Expires 4/30/2011

References provided on request

Contact this candidate