Customer Service Developer

Anda Luo

** ******** ** **** ******* NJ ***** ***-***-************@***.***

OBJECTIVE

A position as a Software Developer

QUALIFICATIONS

• Technical Skills

o Methodologies and Protocols: System Development Life Cycle (SDLC), TCP/IP protocol

o Operating Systems: UNIX, Linux, Windows (XP, NT, 2000), Macintosh OS

o Languages

Programming Languages: Java, JavaScript, Visual C++, C, SQL, Fortran, Cache,

MUMPS, Cache Object Script.

Markup / Scripting Languages: HTML, XHTML, DHTML, XML, PHP, AJAX, JSP,

CSS, CSP, ASP.

o Databases: MS SQL Server, Oracle, Sybase, MySQL, MS Access, Chronicles, FastObjects

Developer, JDBC, ODBC. Intersystem, ProComm.

o Web Design Tools: FrontPage, Dreamweaver, Tomcat, NetBeans IDE.

o CASE Tools: IBM Rational Rose, Together 6.0.

o Other Tools: Epicare, JUnit, Servlets, MS Office (Word, Excel, Access), MS Project.

• Foreign Language Skills

o Ability to read and write fluent Mandarin and Cantonese.

• Other Skills

o Ability to successfully complete projects in stressful situations with limited resources and tight

deadlines.

o Efficient, reliable and hard-working.

PROFESSIONAL EXPERIENCE

Cache/MUMPS Developer

OPUS-ISM LLC, NJ August 2010 – October 2010

Analyze business requirements and implement Cache application using OOA/D developmen t

methodologies. Develop and maintain object database using Cache/MUMPS with Intersystem and

ProComm System. Create web application with cache, MUMPS, CSP, JavaScript, SQL, Java, XML.

Debug and test codes.

Web Application Developer

ACE Auto Wrecking, Sacramento, CA January 2008 - July 2010

Developed and maintain company web site to promote business, increase sales, and maximize profits.

Consulted with management and staff to determine requirements. Developed front end using Dreamweaver,

JavaScript, CSS, HTML, AJAX, DHTML, XML, ASP, JSP, NetBeans IDE and Java with OOA/D. Created

logical and physical data models and maintain the database to make it more efficiency and reliable using

PHP, SQL and MySQL. Created and Maintained object database and web application using Cache,

MUMPS, CSP, SQL, JavaScript and XML and Java. Communicate with customers in person, by phone and

e-mail. Place orders, answer questions and solve problems.

Programmer/Analyst

Health Partners, St. Paul, Minnesota March 2006 – October 2006

Managed and maintained access to medical records in Epicare Chronicles-based database. Developed and

Implemented database and search engine using MUMPS, Chronicles, Cache and UNIX and Linux. Installed

new releases of software to clinics and provided assistance for version updates. Customized and analyzed

programs based on different requirements of different clinics. Assisted Web application design with PHP,

JavaScript. Performed trouble shooting for doctors and nurses in clinics.

Customer Service

Best Buy, Bloomington, Minnesota August 2001 – December 2007

Monitored warehouse areas and created daily reports using MS-Word and MS Access and Excel. Answered

and solved customer questions. Performed database searches using MySQL and helped managers and staff

to set up schedules.

Software Engineer

Datacard Group, Minnetonka, Minnesota May 2000 – July 2001

Performed programming and debugging with C/C++ and Java in the Zenith software development project.

Analyzed VC++ and Java programs to create testing datasets in database and implemented a prototype of

test generator. Specified system requirements and Performed simulation and experiments based on the test

cases in the Zenith software development project with UML, Rational Rose, Oracle. Determined best

configurations and combinations between machines and datasets to achieve high level of reliability and

serviceability. Generated comprehensive reports in Access. Created and maintained internal technical web

site using HTML and FrontPage Java, Servlets, JSP, JavaScript, and MS Access. Provided assistance to

engineers by organizing the various project documents with version control.

EDUCATION

M.S Software Engineering, University of St Thomas, St. Paul, Minnesota (May 2004)

B.S. Computer Science, Institute of Technology of University of Minnesota (May 2000)

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