Manager Customer Service

Nishesh Shrestha

*** ******** ****** # *-* Phone : 857-***-****

Malden MA 02148 Email : *******.****@*****.***

EDUCATION

Northeastern University Boston, MA

Bachelor of Science in Information Technology October 2010

Dean’s list for third consecutive term in 2009/10

Quincy College Quincy, MA

Associate’s Degree in Information Technology 2005 – 2007

Technical Skills :

Operating Systems:

• Experienced with all windows platforms.

• Knowledgeable in installations, troubleshooting and basic maintenance on desktop computers, both with hardware

and software.

• Knowledgeable on computer networking.

• Above course level knowledge of UNIX and Linux (Knoppix, Fedora, Cygwin).

Software:

• Experienced with Microsoft Office Suite 2007(MS Access concentration).

Programming Languages:

• Course level knowledge in C#, C/C++, AJAX, VB Script, Java, SQL, UNIX shells.

Web Development & Design:

• Course Level knowledge in ASP, PHP & MYSQL

• Working knowledge on several projects in HTML, CSS, Java Script, Front page, Dreamweaver, Fireworks &

Adobe Photoshop.

Relational Database Management Systems:

• Working knowledge with Oracle 8i, SQL & Visual Basic 6.0

Work Experience

Wolf Greenfield & Sacks LLC: Lead Office Associate (November 2007 – Now)

• Handle sensitive and/or confidential documents and information such as managing, printing and

converting PDF files.

• Record, manage and Update several reports in Excel 2003 using features such as Vlookup.

• Operate production printers and copiers, including inputting job-processing settings and managing

job queues.

• Troubleshoot basic equipment problems, placing service calls when needed.

• Schedule carriers for pick-up, drop-off of urgent packages.

• Communicate with manager and client on job and deadline issues.

Sullivan & Worcester LLP: Lead Reprographics Associate (December 2006 – November 2007)

• Complete reprographics requests for black/white and color photocopies, scanning using e-copy.

• Communicate with managers and clients regarding jobs or deadline issues.

• Assist on shipping FedEx, UPS and other overnight packages.

• Prioritize work flow, place service calls when needed.

• Basic troubleshooting and maintenance of copiers, printers, fax machines.

Williams Lea

CIC Boston: Quality Control Associate (February 2006 – November 2006)

• Operate production level color and b/w printer/copier equipment.

• Complete a high volume of copy/print jobs according to the job ticket.

• Perform Quality check on the jobs completed.

• Print/edit large custom size color and b/w maps.

Pentasoft Technologies (Fall 2005, 4 months)

Training/Volunteer

• Work on GUI projects that create graphical front-end using Visual Basic.

• Work on database projects that connects the front end of VB with the backend of Oracle/MYSQL database.

• Training on programming languages (C/C++ and Java).

CVS caremark(2003-2005)

Photo Lab Manager:

• To meet Photo lab performance expectations in the areas of: Sales, Customer service, Inventory management,

Markdowns, Merchandise presentation, Loss prevention, Equipment operation.

• Ensure all the employees who work in the lab are fully trained and Kodak certified.

• Communicate and work effectively with the store team, Regional category specialist, District manager and

District category specialist.

• Create weekly work schedule for the Photo Lab employees.

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