Manager Sales

ALYSSA TONG

**** ********** ** ****: 760-***-****

Carlsbad, CA 92011 ******.****@*****.***

KEY PROGRAM MANAGEMENT QUALIFICATIONS

. B.S in Business Administration - Marketing

. 13 years as a Program Manager in the hi-tech software/hardware

industry.

. Professional skills includes:

o Key emphasis on Marketing and Product Life Cycle from product

management to Go-To Market launch to End of Life.

o Program manager for successful releases of complex to medium

software/hardware/bundled products, and projects.

o Solid background as coordinator; in planning, implementation,

execution, and communication of processes programs and projects.

o Account Management for large to medium billion dollars

companies.

o Focal point for managed products, tradeshows, and programs.

o Proven ability to proactive problem solving and providing

creative and productive solutions.

o Proven ability to simultaneously manage multiple

product/projects.

o Experienced interface ability with key business units across

global, dispersed, and diversified teams.

o Excellent communicator with emphasis on building credibility,

establish rapport, and maintain communication with stakeholder

at multiple levels, including those external to the

organization.

o Quick learner that rapidly adapt to emerging technologies in a

fast pace and an ever-changing environment.

o Excellent customer service skills.

o Strong computer skills: MS Office, Mac, Solaris Common Desktop

Environment.

PROFESSIONAL EXPERIENCE

PRODUCT MANAGEMENT/MARKETING PROGRAM MANAGER

SUN MICROSYSTEMS, INC. - SAN DIEGO, CA

11/08 - 09/09

Product managed and Go-To Market for commercial and open source software

portfolio contributing to $1M+ in first year and thus became the base

framework for the marketing of other products.

. Successfully coordinated Go-To-Market activities for high profile

product launches within an aggressive time less than 5 months.

. Responsible for product release for managed products - from product

development to product packaging/design to market launch to end of

life.

. Focal point for managed products for major trade show committees: Java

One, National Open Source Road Show, and virtual trade show.

. Led efforts to produce product messaging, press releases, positioning,

high quality white papers, data sheets, program guides, web site

updates, online ads, and online sales which resulted in 100,000

content downloads and page views on first day. Drove the development

of 4+ high quality, technical collateral per quarter.

. Coordinate production and development of marketing collaterals through

internal teams and vendors.

. Responsible for online marketing as well as uploading electronic

files/software to fulfillment house.

. Managed projects/programs by maintaining project budget, timeline,

develop schedules/tasks, track progress, and manage projects to

completion. Worked as a two persons team to release an innovative open

source offering in of the normal time and achieved in meeting

critical time to market goals.

. Prepared monthly status report for upper management.

. Close collaboration with product line managers, out bound marketing,

web design team, publishing, logistics, engineering, sales, support,

training, third party vendors and legal for product releases from

development to market to end of life.

SERVICES PROGRAM MANAGER

SUN MICROSYSTEMS, INC. - PALO ALTO, CA

08/00 - 10/06

Product Manager for Operating System ($3.9M annual sale) and Middleware

software support services. Responsibled for entire Product Life Cycle of

services from inception to end of life. Defined and executed service

delivery strategies for managed products to maximize global support

readiness at first customer ship date.

. Primary responsibility included development of service delivery

strategies, developed support processes and detail analysis to provide

solutions to assigned products/issues. Achieved 10% decrease in

support calls in first year.

. Identified risks and drove solutions to achieve project plan

objectives on time. Achieved 100% worldwide support readiness at first

customer ship date.

. Negotiated service contract/agreements with delivery teams, which

increased service knowledge base, thus resulted in customer

satisfaction.

ESCALATIONS PROGRAM MANAGER

SUN MICROSYSTEMS, INC. - PALO ALTO, CA

12/97 - 08/00

Sun offered 4 levels of support services; with the 4th being product

development provided bug fixes. Corporate Technical Escalations (CTE)

provide 3rd level product support. Job function involved in managing all

bundled (hardware/software) escalated calls. Escalated calls are those that

effect customer production, data corruption, and or customer experienced

non- productive situation.

. Worked closely with global CTE and product development engineers to

drive toward workaround or fix to customer. Successful negotiation

with management led to acquiring engineering resources to work toward

fix or work around 24 hrs a day which has resulted in speedy

resolution to customer thus high customer satisfaction.

. Negotiated Red Management Alert requests from Sun Services

organization.

. Develop daily status Red Alert reports to executives and CEO.

. Managed online Customer Intensive Care (CIC) tool. Provide

troubleshooting services.

. Managed the department's web publishing responsibilities; web update,

web clean up.

CUSTOMER SPECIALIST/ACCOUNT MANAGER

ASAT, INC. - PALO ALTO, CA

12/96 - 12/97

ASAT provides development, manufacturing and testing of semiconductor

packages.

. Simultaneously managed 12+ large to medium national semiconductor

accounts via telephone, on-line, and face-to-face meetings with

customers to resolve issues and provide production/quality reviews.

. Responsible for all aspects of customers' products: order, design

control, engineering, production to delivery.

. Responsible for problem tracking, root cause analysis, and resolution

managed accounts' technical and product issues to customers.

. Worked closely with engineering, production, sales executives,

planners and manufacturing to ensure on time schedule, and resolve

technical issues.

. Received the first ever for Asat; gift of recognition from a very

large and important account, Vitesse in the first month of being on

the job.

EDUCATION

. B.S. Business Administration; Marketing - May 1994

San Jose State University.

RECOMMENDATIONS

"Alyssa joined our team to launch the GlassFish Portfolio and then to

launch the Java Enterprise System R6 and then the marketing launch for Java

EE 6. Each of these were major marketing efforts requiring coordination

across product management, release management, program management,

engineering, sales, marketing and web design teams. Alyssa efforts were

flawless and she become an invaluable asset across the GlassFish Portfolio

team. Her expertise at building relationships, precision at execution of

tasks and brilliance at finding solutions to complex corporate problems

were invaluable to the success of GlassFish - now the leading open source

application platform. Alyssa is an expert across the product life cycle

from product management to marketing to sales support and I highly

recommend her." September 18, 2009

Paul Hinz, Product Mgmt/Mktg for GlassFish Portfolio, Portals, Java EE,

Sun Microsystems

managed Alyssa at Sun Microsystems

***

"I had the pleasure of working on several projects where Alyssa was the key

information manager for her marketing team, and she helped make the

projects work seamlessly. She hit the ground running to learn the products

and processes and represented her team flawlessly. Her strength is

definitely the ability to assess the situation and follow up, assuring that

necessary tasks are complete -- tracking down others who have deadlines as

well as internalizing product knowledge. I would recommend her in any

situation that requires a quick study who rises to be a competent,

effective manager." August 28, 2009

Barbara J. Oliverio, Global Software Marketing Manager, Sun Microsystems

worked with Alyssa at Sun Microsystems

***

"Alyssa is fantastic - Period! If a project is stuck, moving slow - get

Alyssa! She has an excellent work ethic, is totally reliable and

dependable. Her focus is on the end result. She makes sure that the team is

focussed on the goal and helps drive the team till it crosses the finish

line. She keeps the t's crossed and the i's dotted. She bootstraps quickly

- picks up the key concepts, key motivators and contributors to a project

and goes about filling the holes that may not be obvious but are key to the

final success of the project. So no matter what stage the project is in -

Alyssa can walk in and make positive contributions to it. To top it all -

she has a positive demeanour and an absolute pleasure to work with. I give

my highest recommendation to Alyssa and would work with her any day."

August 27, 2009

Harpreet Singh, Group Product Manager; Product Manager Java EE; Product

Manager Hudson, Sun Microsystems worked directly with Alyssa at Sun

Microsystems

***

"I worked with Alyssa on two major projects and can say confidently that I

would have not been able to complete the projects without Alyssa's help.

Alyssa was new to the group and did not know a lot about the details behind

the projects, but jumped in without hesitation and was immediately

productive. Her attention to detail prevented many problems and ensured the

launch of the projects was successful. I thoroughly enjoyed working with

Alyssa and would pick her first to be on my team for any new projects.

Having a person on the team, like Alyssa, that you can count on, no matter

what, is priceless." July 16, 2009

Ed Conzel, Product Line Manager / Marketing - GlassFish Web Stack and

GlassFish Portfolio, Sun Microsystems worked directly with Alyssa at Sun

Microsystems

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