Software Management

Paul A. Essmaker

Computer Certified Professional

**** ******* ****, ***** ********, Michigan 48049

Mobile: 810-***-****, Residence: 810-***-****, Email:

****.********@*****.***

PC/NETWORK/HELP DESK ANALYST/IT SUPPORT SPECIALIST

An IT Professional that has success implementing and completing assorted IT

projects correctly and on time. Enjoys solving the technical problems of

non-technical personal while excelling as an individual contributor and

team player. Takes initiative, is a self-starter, and has experience and

ability in adapting to different information technology environments

quickly. Proactively researches core issues and is able to bring technical

issues to resolution in a timely matter. He is an individual whose core

beliefs include keeping a positive, personable, and professional attitude

at all times.

QUALIFICATION HIGHLIGHTS:

. Active Directory asset management - Joining Computers to appropriate

Domains on the Network & moving them to the proper Object Units,

resetting End-User passwords/unlocking accounts, etc

. PC/Network - Hardware/Software Troubleshooting and Resolution Support.

Connecting cat5e cabling from the Data wall jack at the Users

workstation to the proper switch card port at the patch panel in the

Telco Rm. Installing/Configuring MS XP PRO & Windows 7 O.S.'s, AS/400

(releasing Print jobs for End-Users). Installing/configuring/upgrading

other specific departmental software such as BiTech and MS Office 2003

& 2007 Suites and Symantec Antivirus/Symantec End-Point)

. PC and Peripheral device asset management. Assigning computers to End-

Users & keeping track of computer information and warranties using c

support and i support software Suite

. IT Projects Strategy Development-Given the general project criteria

from the Supervisor, figuring/organizing the most efficient steps to

complete the project

. IT Device Implementation and User Education- Build/configure/deliver

and install ThinClients for End-Users across a large amount of users

in many different and connected departments

PROFESSIONAL EXPERIENCE:

County of St. Clair, MI - Information Technology Services Department

June 2009 to June 2010

Port Huron, Mi

Title - PC/Network/Help Desk Analyst Technician

Selected Contributions: Responsibilities were to help maintain, support and

operate the County's computer systems and peripherals (including various

printer makes and models). This included more than six different County

Departments including; Intervention Center, Sheriff's Office, Circuit,

District and Friend of Court Offices, Courtrooms, County Clerk's Office,

Register of Deeds, etc...

. Provide Help Desk assistance to all user departments, including

troubleshooting, problem resolution, and asset management using

Active Directory and GWI - Assets and cSupport and isupport

Helpdesk software.

. Maintain and provide user support on PCs with Windows XP PRO and

Windows 7 Operating Systems.

. PC workstation setup, standardization and troubleshooting,

including application support.

. Re-image computer HDDs using RIS Servers and WDS. Imaging PC's, and

ThinClient's to complete PC and Thin Client Computer Deployment and

installation in various Departments.

. Wiping HDDs and Imaging/Installing Operating System with necessary

departmental software for re-deployment of PC's.

. Assist in network troubleshooting and resolution.

. Responsible for Contacting manufactures of Computers, for example

DELL or HP for warranty PC replacement and parts

. Responsible for the operation and support of the County Local and

Wide Area Networks, including internal and external Internet

communications systems

. Working in an IT- team oriented environment

Avistar Technology Solutions Port Huron, MI

January 2008 to November 2008

Title: IT - Intern:

. Uninstalled and installed software applications on computers including

Antivirus, Operating System updates, and other common programs

. Increased needed RAM memory in a client's computer

. Updated computers on a manufacturer's network using on the Vista /XP

PRO O.S.'s

. Download and installed drivers on various computer models in a small

business PC network Configured client computer recognition on a

company's LAN.

. Used command prompt O.S. Utilities to configure IP addressing and

subnet addressing on a TCP/IP network

. Configured new user email accounts on a server (using POP3 and SMTP

protocols)

. Set up and configured a computer to be a data retrieval server on a

doctor's office LAN

. Assigned to troubleshoot and provide routine maintenance for PC's

including file management, driver updates, and other basic tasks,

using both XP and VISTA machines

. Assisted in Installing and configuring an additional 250GB HDD in a

server on a small business network

The American Cancer Society, Great Lakes Division IT Dept. East Lansing,

MI April, 2008 to July, 2008

Position: IT Intern:

Researched and wrote software comparison reports between Lotus Notes 8

Symphony Suite and Microsoft Office Suite

Paint Master Custom Interior Painting, Ruby, MI

April 1997 to October 2005

Position: Owner. Professional painter of both business and residential

buildings. Calculated estimates and presented job proposals to customers.

Completed job related tasks efficiently and on time

EDUCATION and CERTIFICATIONS:

Degree: Associates of Applied Arts & Science in Computer Information

Systems Networking

College: St. Clair County Community College (SC4), Port Huron, MI

Honors: Graduated Magna Cum Laude with a 3.8 G.P.A.

Special Awards: First time recipient of the Computer Information Systems

Faculty Award for SC4

Technical Certification: CompTIA A+ IT Technician Certified Professional

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