Customer Service High School

Deidre Basile-Bell

***-** *** ****, *********** Gardens, New York 11413 - 718-***-**** (H) - 347-***-**** (C) -

*******@***.***

Professional Summary

Excellent communicator with 10+ years experience working in a demanding call center

environment as a customer service representative.

Skill Highlights

Conflict resolution MS Windows proficient

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Fast learner with a wide range of

Strong organizational skills practical

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Creative problem solver skills

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Excellent communication skills Effective solution development

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Excellent communication skills Courteous demeanor

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Customer service oriented Energetic work attitude

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Telephone inquiries

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Work Experience

Verizon Communications May 1996 to June 2010

Consultant

New York, New York

Provided customer service for an average of 60 calls per day, answering customer

inquiries, solving problems, and providing new product information.

Received multiple reviews acknowledging my level of dedication to excellent customer

service. Guaranteed positive customer experiences and resolved all customer

complaints.

Built long-term customer relationships and advised customers on purchases and

promotions. Ensured superior customer experience by addressing customer concerns,

demonstrating empathy, and resolving problems on the spot.

Education and Training

Programming Systems Institute

1985

Computer Programming and Data Processsing

Certificate

New York, New York, USA

675 Hours - Course of Study in Computer Programming and Data Processing -

September 1984 - March 1985

Clara Barton High School

1982

Human Services

High School Diploma

Brooklyn, New York, USA

Majored in Human Services and Social Work

Studied English, French, World History and Mathematics

Perfect Attendance 2 Years

Honor Roll Achieved

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