Customer Service Sales

Abigail Nykun

* ***** **** . *******, ** *****. Cell Phone: 973-***-**** . E-mail:

*******@*****.***

WORK EXPERIENCE

Production & Traffic Coordinator, The DavidHenry Agency, Westfield NJ

August

2010 - Present

. Responsible for estimating and negotiating all jobs from external

vendors, communicating job specifications across agency teams and

ensuring quality control associated with each project.

. Act like the liaison between the Creative and Account Teams to ensure

that all of the agency's projects are appropriately scheduled and flow

from one department to another in a timely manner.

. Aggressively generate magazine layouts displaying advertisements and

editorial content while paying critical attention to contract details.

. Conduct marketing research that is presented to the Sales Team and

pitched to leads to gain prospect clients.

. Juggle numerous administrative responsibilities while assisting the

Account Team in project management tasks.

Emergency Department Temporary Unit Representative, Morristown Memorial

Hospital, Morristown NJ May 2006 - August 2010

. Prioritized and handled numerous, simultaneous responsibilities while

proving ability to maintain open lines of communication with a wide

range of patients in a stressful and time sensitive environment.

. In areas of computerized scheduling, and medical/insurance records

management, processed an average of 50+ patients on a daily basis.

Marketing Assistant, Radford University, Radford VA

August 2009 -

May 2010

. Provided personal and administrative support to 9 marketing professors

and students in a multi-tasking office.

. Supported staff in assigned projects and helped organize department

meetings.

. Coordinated with other marketing groups to facilitate functions outside

of the office.

. Took charge in researching and preparing presentations based on an array

of topics to assist in classroom discussions.

Music Event/Marketing Coordinator Intern, Platform One Entertainment,

Radford VA January 2009 -

May 2009

. Independently promoted and advertised 16 bands utilizing a variety of

advertising strategies including blogging, flyer distribution and online

marketing techniques.

. Scheduled and coordinated events on and off campus to gain student

participation and feedback on a given artist's performance by hosting

listening parties, open microphone nights, and general soliciting,

reaching all levels of audience.

Sales and Client Service Associate, Ten Plus Service, Chester NJ

May 2004 - August 2006

. Strategically sold pool equipment and supplies to a daily customer base

of 50, in locations of Florida and New Jersey.

o Increased sales and maintained excellent track record of account

retention.

. Successfully resolved customer complaints with strong customer service,

communication and problem solving skills.

. Using Microsoft Excel, improved company's cash flow by designing and

conducting analysis of financial reports.

LEADERSHIP AND HONORS

. Order of Omega Leadership Society, Member

. Rho Lambda National Leadership Sorority, Treasurer

. Honor Council Chairman, Sigma Sigma Sigma Sorority

o Was responsible for leading and developing a GPA improvement

program that assisted in raising overall sorority GPA.

. Sigma Sigma Sigma Scholarship, Recipient (Fall 2009-Spring 2010)

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Publisher, Outlook,

Picture Manager, Photoshop, Constant Contact andWorkamajig. Website content

management

EDUCATION

Bachelors of Business Administrative (B.B.A), Major: Marketing,

Radford University, VA 2010, GPA: 3.45

Dean's Honor Roll, 2006, 2008, 2009, 2010,

4.0 Semester GPA, Spring 2010

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