Engineer Manager

[pic] Franklin Rodriguez,

MCP

** ******** ****

Lodi, NJ 07644

E-mail: **********@*********.***

973-***-**** Home

973-***-**** Mobile

CERTIFICATIONS Microsoft Certified Professional for A+ Certification

NT Workstation 4.0

Microsoft Certified Professional for ITIL

NT Server

Microsoft Certified Professional for Dell Laptop and Desktop Certified

Windows 2000 Pro

HARDWARE Dell (desktops and HP Printers Wireless routers

laptops)

IBM/Lenovo Windows Pocket PC Network 10/100/Switches

HP Bluetooth devices Blackberry

Toshiba and SCSI/USB Network Cards Cat 5 and

compatibles Wireless

DOCUMENTUM Documentum 4x 5x DQL Webtop

SOFTWARE

Document Content Rendition AutoRender Pro

Transformation Services

Services

Webcache Workspace e-Content Server 4.2

Documentum eConnector for SAP Thumbnail Server

Administrator 4.5.5.1

Full Text Index Content Rendition Documentum Application

Server/Agent Services Installer

WDK PDFaqua Documentum Application

Builder

SOFTWARE Sun Solaris 8.x/9.x BMC/Patrol/Formula/I VM Ware

TSM/Peregrine

Windows NT, 2000, XP, Subversion VueLogic

Vista, Windows

7/Server 2003, 2008

Apache Tomcat Captiva Input Accel Polycom Video conference

4.1.27/5.0.28

eRoom Lotus Notes 6.X AutoCAD 2007, 2009, 2010,

2011 MEP

Exchange 5.5/2000 PatchLink Sysprep

Microsoft Office Blackberry Desktop Active Directory

95-97-2000-XP-2003-200 Manager/BES

7-2010

MS DOS 6.22 Intellisync RightFax

PC-Anywhere/VNC/RD 32 Nortel VPN Client Ghost (unicast/multicast)

MS Visio / MS Project MS SQL 2005 / ODBC Citrix/Checkpoint VPN

WORK

EXPERIENCE Columbia University, New York, NY

11-10 - 1-11

Sr. Applications Administrator (Consultant)

Assisted CUIT in implementing the infrastructure of a Faxing solution

called RightFax.

Installed and Configured the RightFax server, installed and configured

SMTP and POP3 services for communications between the servers.

Installed and configured RightFax database and user on MS SQL 2005 and

OBDC connection on the Production and failover server.

Created Visio diagram of the completed Infrastructure Design for CUIT's

reference.

Assisted with the daily administration and maintenance of CU Electronic

Document Management systems and Network application. Adding users,

Changing security rights and groups, troubleshooting minor issues with CU

Network applications.

Skanska USA Civil North East, Whitestone, NY

8-08 - 9-10

Systems Engineer

Network Support firm wide in an Active Directory MS Exchange environment.

Creating and configuring AD accounts, adding users and new computers to

their proper OU, assigning appropriate user rights, creating new mailboxes

in MS exchange.

Blackberry Enterprise Server administration, adding new and existing

users, device configurations, creating policies and applying them on the

device.

Skanska USA Civil North East Cont.

F-Secure Anti virus Proxy manager Administration

Lotus Notes 6.5 database administration

Web application administration

Administrating and managing a project that consists of removing an

existing IP segment and assigning a new IP with its appropriate new scope.

Created documentation of the new infrastructure using MS Visio.

Build infrastructure of new jobsites setting up the file print server,

printer queues, router and switch. Set up drive mappings and logon

scripts, copied over data from all the users into the new server.

Remote Access Administrator; set up users to connect to the network

remotely via Citrix Client.

Symantec Backup Exec Administrator, performed back up maintenance on all

corp. office and job site file servers.

Worked with HR in creating new hires in AD, Exchange, BES, hardware

procurement and setups

Worked with HR in employee terminations in disabling AD, exchange, VPN

access and web application accounts. Responsible for collecting the

hardware and re-imaging of the equipment.

Becton Dickinson, Franklin Lakes, NJ

2/06 - 5/08

Documentum Systems Administrator

Responsible for 24x7 technical support for all Documentum applications

including: Content Server, eConnector, Archive Services for SAP, Content

Rendition Services, Documentum Compliance Manager, WebCache, Full Text

Index Agent and Server, Webtop, Documentum Administrator, PDFaqua and

eRoom on Windows 2003 and UNIX 9.x servers.

Built and Administered eRoom on Dev and QA environments, helped solve an

issue with the Java plug-in with the system. Created users and gave

appropriate access to the system

Responsible for the Network Infrastructure applications design.

Responsible for the installation, deployment, and configuration of all

Documentum applications in BD.

Assisted with the design and implementation of the Document Transformation

Services product.

Designed and installed Subversion source control and vueLogic Batch

Printing solutions for BD's Documentum team.

Designed and installed Captiva Input Accel scanning globalization

solution.

Technical Lead in the Captiva Input Accel scanning globalization project.

Deploy docapps to DEV QA and Production servers

Update IQ and SRS documentation appropriately and in accordance to the

organization's SOP's

Application Support and administration on a Citrix farm of 20+ servers

Global ID migration from Active Directory to the Network applications

Troubleshooting Apache Tomcat Web Application Servers

Calculated backup times to strategize maintenance windows

Implemented Change Management and presented to a Technical Review Board

when changes were being made to a Production server.

Implemented Disaster Recovery plan process

Assisted with writing startup and shutdown service scripts on UNIX using

vi editor

Worked closely with Business Analysts and project leads coordinating

project plans

Siemens Business Services, New York, NY

11/04 - 2/06

On Site Field Service Engineer for Becton Dickenson

Hardware Support Technician

Hardware support for 1100+ users, Supporting laptops, desktops, printers.

Troubleshooting and repairing, Dell and IBM laptops, HP printers, Dell

desktops.

Configuration of wireless network on laptops to Linksys routers.

Responsible for all hardware under warrantee throughout the facility.

National Basketball Association NBA, New York, NY

8/04 - 10/04

Desktop Support Specialist

Level 2 and level 3 support, taking user calls from a centralized helpdesk

on a Windows 2000/XP with active directory and Lotus Notes.

Troubleshooting and repairing network, printer drivers, Lotus Notes,

Windows 2000/XP issues on Desktops and Laptops.

Deployed over 350 Blackberry devices. Deployment involving

troubleshooting, configuration of Lotus Notes, Blackberry device

configuration, quality assurance, and user training.

Palm OS's, and Pocket PC data conversion to new blackberry's.

GMAC Commercial Finance, New York, NY

4/04 - 7/04

Desktop Support Specialist/Network Operations Assistant

Supporting users on a Windows 2000 and Windows XP with Lotus Notes on an

active directory network.

Responsible for helpdesk calls that come in through a helpdesk system for

450+ remote and in-house users troubleshooting and repairing network,

printers and pc issues.

Administered Blackberry deployment of over 300 units, installed and

configured Desktop Manager Software, trained users on how to use the

devices.

Assisted with building server racks, server installations and cabling.

VPN client configurations for remote users.

Created laptop images with Windows 2000, Windows XP, VPN client, ISP's and

other proprietary firm applications.

Responsible for patching and updating servers and workstations with latest

updates.

Assisted in building a test duplicate network, domain controller and

workstations to test software, anti-virus programs and hardware before

deployment.

Kelley Drye & Warren LLP, New York, NY

5/01 - 12/03

Systems Support Specialist/Remote Access Administrator

Supporting users on a Windows 2000 with Exchange 2000 platform.

Responsible for remote access set-ups and troubleshooting on laptops,

Blackberry email and Palm Pilot devices.

Desktop and laptop support for over 850 users firm wide.

Blackberry Server Enterprise administrator, creating and troubleshooting

user accounts, responsible for server updates, service packs, patches,

backups and CAL License.

Creating images for loaner laptops using Ghost and configuring sysprep,

installing the OS, Firm applications, and ISP to ensure a remote

connection. Creating security policies for correct usage of laptops.

Administered Blackberry on the client side, installing desktop software,

maintaining, and troubleshooting the devices.

Network administration; unlocking user accounts, assigning user rights

through active directory, stopping and restarting service resources,

connecting to other servers through a Terminal service client for

maintenance, trouble shooting or repairing for other Kelley Drye offices.

Audio/Video backup, responsible for setting up the video conferencing

equipment, videotaping, converting videotapes to VCD, setting up

projectors.

PC connects for new employees and moving attorney's equipment to new

locations.

Andersen Consulting, New York, NY

9/00 - 5/01

On site consultant

Desktop Support Analyst

Responsible for supporting over 500 users, creating Images for their

Compaq, Toshiba and Dell laptops using Ghost and Sysprep. Configuring

their remote dial up, VPN, Lotus Notes, and network connectivity. Involved

in a project of upgrading all pc from Windows 95 to Windows 2000.

AMC Systems Solutions, New York, NY 9/99 - 8/00

Field Service throughout the New York Metropolitan Area and consulted for

Hughes Hubbard & Reed LLP

Hughes Hubbard & Reed LLP, New York, NY

On Site Field Service Engineer

Desktop support on a Windows NT Environment.

Responsibilities include: troubleshooting, repairing, network

connectivity for both PC's and printers supporting over 700 users in New

York, Los Angeles, Washington, D.C., Miami and Paris offices.

Key player in the Firm's recent migration from NT 3.51 to 4.0 assisted

with planning, deployment, and user training.

Involved in upgrade to Microsoft Outlook and a Windows NT roll out.

Responsible for creating and testing images for new computers. Images

consisted of Windows NT 4.0 dual booting with Windows 2000 and other basic

applications.

Computing Concepts/MicroAge, East Rutherford, NJ

8/98 - 8/99

Field Service Engineer consulted for New York Times & Hoffman LaRoche

Responsible for level 2 desktop support for end user equipment located

throughout the entire building.

Hardware and software troubleshooting and repair on a Windows 95, 98 and

Novell network environment.

Assisted in a project of converting token ring network to Ethernet.

Network hub connectivity, installation and warranty service for all new PC

equipment.

Also responsible for re-deployment of used PC's.

EDUCATION Becton Dickinson University

11/06 - 11/06

Six Sigma Methodology Green Belt Training

ITIL Training and Certified

EMC Documentum, New York, NY

5/06 - 5/06

Technical fundamentals and System Administration training for Documentum

5x

Sun Microsystems, Islin, NJ

4/06 - 4/06

Unix Essentials for Solaris 10 OS training

Millennium Institute, Hasbrouck Heights, NJ

12/03 - 4/04

Advanced Networking course MCSE, Network+, CCNA. Classroom and hands on

training on Active Directory, DHCP, DNS, TCP/IP.

Computer Learning Center, Paramus, NJ

10/96 - 10/97

Certified in electronics, computer applications and networking technology.

Intensive 1200 hour courses which included classroom and hands on

training. Obtained Associates degree.

LANGUAGES Fluent in English and Spanish.

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