Project Manager Supply Chain

LEAN OPERATIONS MANAGEMENT executive

PROJECT MANAGER & LEADER

Lean Process Leader ( Innovative Project Manager ( Supply Chain Professional

PROFILE Certified professional with 20 years experience in redesigning and

implementing lean business processes demonstrating measurable bottom

line results. Strength in increasing corporate profitability through

application of lean enterprise strategies, continuous improvement

processes, and quality management programs. Excellent communication

and presentation skills. Experienced in designing, developing, and

maintaining processes and systems.

Experienced in developing lean business processes and management of

key business operating systems. Established documentation and

reporting of key performance indicators of production to guide

efforts to increase customer satisfaction and maximize profitability.

Certified APICS instructor and long standing board member. Performed

lean and supply chain management training as consultant for colleges

and Fortune 500 companies including Kraft Foods, BASF, and Raytheon.

Customer focused team leader with experience in developing corporate

cultural change through the development, empowerment, and supervision

of personnel.

PROFESSIONAL Experience

World Book, Inc. Chicago, Illinois

Director of Operations (2000 - Present)

Results-oriented leader of a Berkshire Hathaway company with

responsibility of managing multi-million dollar annual operating

budget for a company consisting of 100+ employees. Successful in

instituting holistic corporate cultural change leading the

integration of lean six sigma philosophies across entire corporate

value chain. Responsible for redesigning production processes and

implementing technological solutions throughout the organization.

Performed value stream mapping documenting current and future state

workflow processes across the enterprise. Developed lean kaizen

events in multiple departments to focus on the reduction of the 8

wastes and develop a continuous process improvement environment.

Key Achievements:

Reorganized entire content production operation and transformed silo

based departmental structure resulting in 12% reduction in annual

operating cost for four consecutive years.

Improved flow of information and materials in production leading to a

15% reduction in overall production cost.

Lead kaizen event in accounting improving cash flow in accounts

receivable reducing DSO by 40%.

Implemented "Lean Publishing" process involving complete

re-engineering of content production to xml-based workflow for

multi-channel output leading to a 15% increase in capacity.

Developed process improvements in material, warehouse, and order

management workflow to support customer service improvements for

customer base in the U.S and in 30 countries.

Implemented key performance indicators and reporting of staff

productivity measurements to identify overall productivity and

identify areas of training necessary for staff development.

Coordinated the integration of off shore third party services in

India and China leading to the development of new product lines and

customer base resulting in the addition of multi-million dollar

revenue stream.

Reengineered business operations including development of proprietary

inventory/order management software applications resulting in 20%

increase in order accuracy.

Internalized call center/technical support operations coordinating

resolutions through issue tracking software for tech developers

leading to improvements in lead time to resolution of customer

service issues and provide necessary feedback to product development

staff.

Implemented CRM system to support reorganization of sales force

organizational structure.

Glenbard Graphics, Inc. Carol Stream, Illinois

Plant Manager (1992-2000)

Plant manager for Printing/Packaging company supporting multiple

Fortune 500 customers. Responsibilities include master scheduling and

supporting all facets of production from raw files to finished goods.

Managed pre-press, pressroom, bindery, packaging, shipping/receiving,

and warehouse management operations. Provide inventory management

support for customers including packaging, international

distribution, and just in time delivery. Additional responsibilities

include implementation of software, quality initiatives, customer

support, and building and equipment maintenance.

Key Achievements:

Integrated supply chain management processes in a JIT environment to

support 200% increase in annual revenue for major national account.

Implemented MRP and proprietary master scheduling system to reduce

customer lead time by 20% through master scheduling of entire

printing and publishing operations.

Incorporated cellular manufacturing into job shop environment

reducing lead-time by 50% for "A" class components.

Redesigned warehouse operation management system and implemented

cycle count program resulting in 20% increase in inventory accuracy

to 99% level.

Served on quality management team to obtain ISO 9000 certification.

Education / ASSociations

Bachelor of Science Corporate Communications (1989)

Northern Illinois University Dekalb, IL

Certification Production and Inventory Management (1999)

APICS

Chicago, IL

Society of Manufacturing Engineers (2010)

Education and Certification Board Member Chicago, IL

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