Administrative Assistant Manager

michaela Estes

**** ***** ***. *******, ** 190**-***-*** 1053 *************@*****.***

Office Manager – Executive Administrative Assistant

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as an office manager, secretary, executive administrative assistant and judicial clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Strong Work Ethic/Morals Report & Document Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning

Staff Development & Training Accounts Payable/Receivable Inventory Management

Policies & Procedures Manuals Bookkeeping & Payroll Detail Oriented

Experience

Key Instruments, Trevose, PA 2006 2010

Engineering Document Controller, 2006 to 2010 Executive Administrative Assistant, 2006 to 2010

Accounts Receivable, 2006 to 2010

Developed efficiency enhancing workflow/process improvements that made it possible to accommodate increasing

responsibilities.

Created automated daily stats report that reduced inaccuracies and provided management with an important

decision making tool. Earned a reputation for maintaining a positive attitude and producing high quality work.

Maintained a 5 8% Accounts Receivable return through effective collection strategies.

Self Employed 2004 to 2007

Insurance Broker/Office Manager

Partnered and managed insurance brokerage, maintaining a professional relationship with the eight companies

represented.

Developed a flawless customer service policy that drew customers back from other companies and less expensive

premiums.

Allstate Insurance

2000 to 2004

Office Management

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison

to customers and ensured a consistently positive customer experience while building a large book of business.

Education

Villa Joseph Marie High School 1981

Academic Diploma

Some College Courses

Beaver College, Glenside, Pa

Bucks County Community College, Newtown, Pa

Holy Family University, Philadelphia, PA

Salary Requirements: $32,000 $36,000

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