Customer Service Human Resources

Deborah T. Richards

*h Cassava Piece Road

P.O. Box 2534, Kingston 8, Jamaica W. I.

Tel: 876-***-****; Cell: 368-1857

Objective: To contribute my skills, abilities and experience for the well being of the organization

Professional Work Experience

January – June 2007 Admin Assistant McLarens Young International

(Jamaica) Limited

• Perform Accounts Payables and Receivables functions on a daily basis

• Receipt and Post cheques with the use of Peachtree Accounting System

• Prepare Payroll for monthly payment of Salary, prepare and make payments to the Collector of

Tax Department

• Prepare Invoices for dispatch, prepare Lodgments to be sent to the bank

• Log New Assignments and type Statements received from investigations conducted

• Perform general Secretarial duties and any other functions deemed necessary

2005 – 2006 Reconcilement Clerk Citibank

Reconcile all Nostro Accounts to ensure that all outstanding items are eliminated within 30 days (daily)

• Assist and to provide general oversight to the Statement Dispatch process to ensure that

departmental goals are met (monthly)

• Prepare confirmations processed based on client requests (ongoing)

• Conduct investigations on queries raised in Exceller by the Citiservice HUB (daily)

• Act as Administrator for COSMOS, reconciliation of Funds Transfer

• Confirmation of Securities and Treasury deals – independent verification of statements such as

GOJ/BOJ placements

• General filing of General Ledger Tickets, reconciliation/filing of Certificates of Deposits, Drafts

and local cheques (daily)

• Sort Transaction Advices for mailing to customers

• Log all returned mail and follow up with account officer to verify address – Refer to Unit Head

• Any other duties deemed necessary by the Department Head

2004 – 2005 Placement Officer/Admin Assistant Eclipse Personnel & Management

Services

• Assistant to the Managing Director

• Interview/Recruit Applicants, Supervise Placement Unit

• Placing and Supervising Permanent/Temporary Recruits

• Supervise Receptionist, perform Telemarketing of Services

• Administer Temporary Staff rate and contracts with Manager

2003 – 2004 Secretarial/Administrative Ministry of Commerce Science &

Technology

Performing secretarial duties for the Director of Post & Telecommunications. Responsibilities include:-

• Receive, record and dispatch correspondences

• Prepare licences in relation to Telecommunications Act 2000 upon requests

• Prepare, Record and Dispatch minutes of meeting, type Cabinet Submissions

• Liaising with external personnel upon the completion of their licences

• Maintaining an updated file of newspaper clippings relevant to the technology Department

1994 – 2001 Confidential Clerk/Typist Cable & Wireless Jamaica

• Compile and type assigned course evaluation summaries

• Prepare course packages and type certificates

• Maintain an efficient filing system, prepare and distribute monthly Training Schedule

• Provide Telemarketing Support for training programmes

• Ensure that materials relevant to scheduled conferences are prepared and packaged

• Worked in the Call Centre for a period of three months, providing:

Telesales and Telemarketing services and expert advice and information on the

Company’s range of products and services

Resolving a wide range of customer service/billing inquiries

Service related problems via telephone

1991 – 1994 Editor/Coder Statistical Institute of Jamaica

• Entering data from the population census

• Vetting Visitation Records to ensure validity and accuracy of information received

• Calculating Visitation Records in order for payment to be made to Census Takers

Educational Background

Institute of Management and Production (IMP), 2002

Certificate in Supervisory Management

PBS Training Institute, 1995 – 1996

Diploma in Secretarial Studies

Durham College of Commerce, 1989 – 1991

Diploma in Accounting

Certificate in Payroll

LCCI – Stage 1: Commercial Calculations, English for Commerce, Bookkeeping

General Certificate in Education (GCE)

Principles of Accounts

Merl Grove High School, 1984 - 1989

Caribbean Examination Council (CXC)

Computing Skills:

Microsoft Office, Internet Basics

Web-based Training – Citibank

Records Management Ethics and Code of Conduct

Fraud Awareness Anti-Money Laundering (AML)

Escalation Securing our Future

In-House Training – Cable & Wireless Jamaica

Team Building Quality Customer Care

Stress Management Safety for Life

Proofreading Strategies Dynamics for Business English

Defensive Driving Human Resources Enablement Index (HREI)

Call Centre Training Human Resources Focus Group

References furnished upon request

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