Quality Test

Shwetha Ramamurthy

Email: *******.**********@*****.*** Contact: 248-***-****

Professional Summary

• Having over 9 years of experience in Information Technology Industry with strong skills in

Software Testing / Quality Assurance.

• Extensive experience in analysis & development of comprehensive test scenarios, test

cases, High level test conditions and Low level test conditions and test scripts based

on requirements and functional specifications.

• Well experienced with creating Test Strategies, Test Plans and Test Script.

• Experience in preparing the Effort estimation.

• Well versed in Automated Testing using various tools like QTP, Win Runner.

• Experience in Agile (Scrum) development methodology.

• Extensive experience in Manual and Automation Testing of Functional, System,

Integration, Regression and Usability Testing of Web and Client/Server based

applications

• Experience in Adhering to CMMi 5 QA Process and preparing of documents as per the CMMi

L5 process.

• Involved testing applications developed on Dot net and Java.

• Experience in V-Model, Waterfall Model, Agile development methodology.

• Well-acquainted with the Testing Concepts and Methodologies, SDLC and STLC.

• Excellent in meeting deadlines, attention to detail and good time management skills.

• Diverse industry experience includes hands on experience in Investment Banking,

Insurance, Security and Authentication.

• Deploying the Automation Scripts and executing them for System/Regression testing and

enhancing the automated scripts by adding verification check points, think times,

transactions.

• Good understanding of Defect Life Cycle and experience in Defect management including

Defect creation, Modification, Reproducing, Tracking, Prioritizing and Reporting using Industry

standard Tools like IBM Rational Clear Quest and Test Management using Quality Center.

• Maintained the Requirements Traceability Matrix (RTM), Experience in Backend Testing

using SQL queries.

• Strong Experience working on SQL, Oracle & UNIX

• Performed Configuration Management using tools like Share point

• Experience working On-site with the clients.

• Involved and Comfortable in all phases of testing including System integration testing(SIT)

and User acceptance testing (UAT).

• Hard working, self motivated with excellent interpersonal, oral and written communication

skills with a result oriented attitude.

• Played the roles of off-shore coordinator and SME for several projects

• Strong interpersonal communication skills along with a professional attitude and confidence to

meet demands of the industry.

Technical Summary

Test Management Tool HP Quality Center, Mercury Test Director

Defect Logging Tool Rational Clear Quest, HP Quality Center

Database SQL,TOAD, Oracle

Test Automation Tool QTP 9.2, Win Runner

OS Windows, UNIX

Languages HTML

Scripting Visual Basic

Domain Knowledge Investment Banking, Insurance, Security and Authentication

Professional Experience

Fidelity Investments, Merrimack, NH Nov 2009 –

Present

Designation: Senior Quality Analyst.

Project : Access CENTRAL

Description: Fidelity Investments, is one of the largest mutual fund and financial services groups in the

world. It was founded in 1946 and serves North American investors. Fidelity Investments manages a

large family of mutual funds, provides fund distribution and investment advice services, as well as

providing discount brokerage services, retirement services, wealth management, securities execution

and clearance, life insurance and a number of other services.

Access central system (ACR) is an internal Fidelity system which provides a secure, online automated

approval routing for employees getting access to Fidelity owned resources. Its primary functions are

to provide Fidelity users with a single repository for the input of logical security access requests,

automatic routing to the required approvers, electronic mail notification of approval requirements,

basic and advanced status tracking capabilities, and reporting.

.

Responsibilities:

• Preparing test Plan and test strategy

• Estimating efforts for various test cycles

• Understanding of user stories and converting them to test cases

• Analysis & development of comprehensive test scenarios, test cases, High level test conditions and Low

level test conditions

• Performed Black Box testing, Integration testing, Regression testing, System testing of the application and

supported User Acceptance Testing.

• Managed a team of 5 successfully during the SIT phase in executing manual test cases.

• Conducted test case reviews and presented the test cases/test scenarios to the team members for all

iterations

• Gathered the Test Data in the pre-testing phase for positive and negative scenarios.

• Preparing daily execution report

• Participated in SCRUM meetings on behalf of the testing team and interacted with Business &

Development to nail down issues in order to meet the Project deadlines

• Coordination of day to day work with the onsite team

• Documented the defects in quality center and assigned them to relevant developer

• Prepared the work around document to help the end users to overcome the bugs till it was fixed.

• Executing regression test cases with every build release.

• Wrote and Executed SQL Queries

• Manage all the QA related documents in SharePoint

• Automated Regression test cases using QTP tool

• Involved in Sprint Retrospective meetings

• Involved in writing Traceability Matrix.

• Mentoring team members and assisting them to complete the work on day to day basis

• Preparing and maintaining QA documents as per CMMi L5 procedures

• Work with the Business Analyst’s to gather the information on Business Requirements.

• Followed Agile (Scrum) Methodology.

Environment: Windows XP, QTP, Mercury Quality Center 9.0, Resolve ClearQuest, MS Office.

Project :Thin Client

Description: The purpose of the Thin Client program is to provide an alternative desktop solution for

the FISC supported workforce worldwide. This solution is intended to provide a web-based application

environment, eliminate confidential data on the desktop, move towards more open standards

technology options, advance business continuity, and enable portability / location independence. The

Project was also built to provide alternative operating system to the entire FISC Support workforce

from current Operating system of Windows to Unix to reduce the system response time. The

responsibility of the test team is to conduct the capability testing, performance testing, compatibility

testing and provide the daily QA outcomes to the management and onsite team.

Responsibilities:

• Executing application testing and manual performance testing for various applications on FISC

environment.

• Created test scenarios and test cases based on functional documents and User stories

• Analysis & development of comprehensive test scenarios, test cases, High level test conditions and Low

level test conditions

• Created Test Cases in HP Quality Center

• Worked on UNIX

• Preparing daily execution report and uploading it on Share point (Configuration management tool)

• Gathered the Test Data in the pre-testing phase for positive and negative scenarios.

• Executed both manual and automated tests from Quality Center Test lab and reported results.

• Reporting and tracking of defects using Quality center tool

• Attending daily SCRUM meetings and give the daily status of testing

• Automated Regression test cases using QTP tool

• Documented the defects in quality center and assigned them to relevant developer

• Prepared the work around document to help the end users to overcome the bugs till it was fixed.

• Review existing manual test cases and identify test cases that can be automated

• Performed back-end testing on the Oracle database by writing SQL queries

• Manage all the QA related documents on SharePoint

• Conducting various Test on new updates or patches before it is rolled out to the environment.

• Involved in writing Traceability Matrix.

• Reporting and Documenting daily test results to management

• Prepared Metrics for Quality measurement as per CMMi L5 Process

• Mentoring new team members

• Documenting user manual which helps new team members to understand the project process

• Followed Agile (Scrum) Methodology.

Environment: Windows XP, UNIX, Mercury Quality Center 9.0, Resolve Clear Quest, MS Office.

Wachovia Corporation, Detroit, MI

Jul 08 Nov 09

Designation: Senior Quality Assurance Tester

Project : Loans and Withdrawals application.

Description: This project involved testing of the most used application by the Defined Contributions

team to process the loans or withdrawals for the 401K or 403B plan holders. This tool also was linked

up with several other tools like Mainframes, Transaction Access, Payments and Taxes and Vesting

Tables. The process of the application was to Input or verify the details of the participant (on

Mainframes tool) and calculate the amount to be paid out to the participant (on Payments and Taxes)

as rollovers, loans, hardships or full withdrawals with respect to the eligibility(on vesting tables). The

check will be then issued by redeeming units of Mutual Funds and Liquidating Stock (listed on NYSE)

in the Portfolio of Participants using the Transaction access tool. This project had adopted Scrum

development methodology.

Responsibilities:

• Understanding of used cases and functional requirements and concerting them to test cases

• Designing Test Cases and uploading it on Quality center

• Executing Test Cases both manual and automation test script

• Conducted test case reviews and presented the test cases/test scenarios to the team members for all

iterations

• Performed Black Box testing, Integration testing, Regression testing, System testing on application and

supported User Acceptance Testing

• Gathered the Test Data in the pre-testing phase for positive and negative scenarios

• Analyzing and preparing Estimation of efforts

• Defect Reporting and Tracking using Rational Clear Quest

• Performing positive, negative and Ad hoc testing.

• Managed a team of four members.

• Attending daily status calls and update MOM (minutes of meeting)

• Communicated Defects (Test Director) with the developers and had them fix it.

• Created and executed detailed test cases with step by step procedure and expected results and

maintained the test logs, test reports, test issues, defect tracking using Quality Center

• Enhanced QTP test scripts by adding various Checkpoints and Synchronization points

• Coordinating day to day work with offshore team

• Wrote and Executed SQL queries via TOAD

• Prepared Metrics for Quality measurement process

• Maintaining Quality Document and uploading them on share point(Configuration management tool)

• Conducting peer reviews for test cases and test scripts

• Played the role of on-shore co-coordinator helping team to achieve the day today targets

Environment: Windows XP, QTP 9.2, Mercury Quality Center 9.0, Resolve Clear Quest, SQL and MS Office.

Benefits Work Station

Sep 07 Jul 08

Description: BWS is an internal application which is used to check an individual’s 401K or 403B

account Information and history online. It is used for the clients/participants who have account plans in

Defined Contributions or Defined Benefits. The tool was used to update information or fetch

information of a plan participant. The Goal of this project was to test the enhancements made on the

application accurately and ensure if the all new features of BWS is functioning as required as this tool

or work station was used by entire Defined contribution and Defined Benefits team often to check the

participant’s accounts. It was even used by some of the external clients as well.

Responsibilities:

• Analyzing Requirements and Functional specifications.

• Worked closely with the development team to ensure maximum QA coverage

• Preparing Test Cases and uploading it on Mercury Test Director

• Executing Test Cases both manual and automation

• Performed Black Box testing, Integration testing, Regression testing, System testing on application and

supported User Acceptance Testing.

• Attending daily stand up meetings

• Review existing manual test cases and identify test cases that can be automated

• Defect Reporting and Tracking using Quality Center

• Involved in client approval and update meetings

• Attending daily status calls and update MOM (minutes of meeting)

• Estimation of efforts to testing team

• Scripted Regression test cases using QTP

• Date base testing done using SQL & TOAD

• Involved in both manual and automated testing.

• Prepared the Test Metrics & Defects Report for the Daily Status meeting with business and development

team

• Participated in automated scripts code Walkthroughs and QA Reviews.

• Prepared Metrics for Quality measurement process as well as maintained.

Environment: Windows XP, QTP, Mercury Quality Center 9.0, Resolve Clear Quest, and MS Office.

Hinduja TMT Ltd, Bangalore

Nov 2003 Aug 2007

Designation: Software Test Engineer

Project :Health & Insurance Printable Benefits – 1.0, 2.0

Description: One of the Business Drivers for Printable Benefits is to “Give participants better

information at the point in the process when they need it the most.” This Printable Benefits PDF will

give participants a snapshot of their elections and costs for their future plan year, as well as a

summary of benefit options they are eligible for, right at the beginning of the enrollment process. This

will give participants the opportunity to review this information before entering the enrollment flow in

NetBenefits tool.

Responsibilities:

• Developed the test cases, test strategy and test plan documents based on the domain knowledge and

requirement documents.

• Designing test cases and executing test cases, HLTC and LLTCs

• Created and executed detailed test cases with step by step procedure and expected results and

maintained the test logs, test reports, test issues, defect tracking using Quality Center

• Performed Black Box testing, Integration testing, Regression testing, System testing on application and

supported User Acceptance Testing.

• Documented the defects in quality center and assigned them to relevant developer

• Test data mining and document it and upload on share point for the team to use

• Test Case execution in Dev-Int, Rel-Int and UAT environments.

• Executed both manual and automated tests from Quality Center Test lab and reported results.

• Analyzing and preparing Estimation of efforts

• Developed and executed the Oracle SQL Queries.

• Used Quick Test Professional (QTP) for regression testing and running the automation suite

• Prepared the Test Metrics & Defects Report for the Daily Status meeting

• Defect Reporting and Tracking and sending reminders to developers to fix the defects.

• Maintaining Quality Document and uploading them on share point(configuration management tool)

• Conducting peer reviews for test cases and test scripts

• Attending weekly Client Meeting with the team

Environment: Windows XP, Mercury Quality Center 9.0, Resolve Clear Quest, MS Office.

Project : Health & Insurance IA Redesign 2.1, 3.0

Description: Phase IIB of the Health and Insurance Net Benefits Redesign is the second of a series

product enhancement projects intended to reduce the cost per participant and to build an architecture

that will allow the Health and Insurance product to expand.

Responsibilities:

• Analyzing Requirements and Functional specifications.

• Worked closely with the development team to ensure maximum QA coverage

• Developed Test Cases and Test Scripts for System, Integration and UAT Testing and performed test

execution.

• Preparing Test Cases and uploading it on Mercury Test Director

• Performed Black Box testing, Integration testing, Regression testing, System testing on application and

supported User Acceptance Testing.

• Executed test scripts for regression modules

• Used Quick Test Professional (QTP) for regression testing and running the automation suite

• Conducted test case reviews and presented the test cases/test scenarios to the team members for all

iterations

• Wrote and Executed SQL Queries

• Created, Reported and tracked the defects using Quality Center based on project.

• Prepared the Test Metrics & Defects Report for the Daily Status meeting with clients

• Played the role of on-shore co-coordinator helping team to achieve the day today targets

Environment: Windows XP, Mercury Quality Center 9.0, Resolve Clear Quest, MS Office.

Project : Manage Your Scheme

Description: MYS is secure web site to enable employers, scheme administrators, trustees and

intermediaries to access generic information, specific scheme information and carry out scheme

administration tasks. The functionality of MYS contains scheme information, scheme monitoring,

investment, administration and member option.

Responsibilities:

• Worked closely with developers and the Business team to fully understand the scope and functionality of

the proposed systems requirements.

• Created and executed detailed test cases with step by step procedure and expected results and

maintained the test logs, test reports, test issues, defect tracking using Quality Center

• Test Case execution in Dev-Int, Rel-Int and UAT environments.

• Performed Black Box testing, Integration testing, Regression testing, System testing on application and

supported User Acceptance Testing.

• Review existing manual test cases and identify test cases that can be automated

• Estimation of efforts to testing team

• Wrote and Executed SQL Queries

• Created, Reported and tracked the defects using Quality Center based on project.

• Attending daily status calls and update MOM (minutes of meeting)

• Manage all the QA related documents in SharePoint

• Conducting peer reviews for test cases and test scripts

Project : DLR (Daily Restricted List)

Description: Daily Restricted List is an application used by the Agents, CRMs and Associates to

created restricted securities list. Using the DRL application the restricted securities can be published

to the customers on Daily basis.

Responsibilities:

• Analyzed business requirements and Use case documents for the development of detailed test plan and

test cases.

• Gathered the Test Data in the pre-testing phase for positive and negative scenarios.

• Developed Test Cases and Test Scripts for System, Integration and UAT Testing

• Administrated Test Director to create a new project, upgrade or repair a project, setting up new user

accounts, configuring mail and troubleshooting

• Performed Black Box testing, Integration testing, Regression testing, System testing on application and

supported User Acceptance Testing.

• Discussed and Derived Test Plans with the Manager

• Created, Reported and tracked the defects using Quality Center based on project.

• Conducting peer reviews for test cases and test scripts

• Test Case execution in various environments.

Jet Airways, Bangalore

Sep 01 – Oct 03

Designation : Software Test Engineer

Project: Travel Planner

Description: Jet Airways is one of the top commercial airlines in India which fly to both domestic and international

destinations. It operates over 67 destinations worldwide with over 400 flights daily.

Travel Planner for Jet Airways passengers to make the travel convenient. It gives all the details about the

destination they would travel like taxi services, place to visit, hotels, restaurants, shopping etc. This web page also

helps the passengers to make advance bookings and even would allow them to get the advantage of getting

discounts based on their Jet airways ticket booking.

Responsibilities:

• Preparing Test Cases and uploading it on Mercury Test Director

• Executed test scripts for regression modules

• Test Case execution in various environments.

• Defect Reporting and Tracking using Quality center

• Communicated Defects (Test Director) with the developers and had them fix it.

• Performed regression testing to ensure the best quality of the source code.

• Back-end testing was performed to see if data is being stored orderly.

• Conducting peer reviews for test cases and test scripts

• Attending team update and status calls

Environment: Windows XP, Mercury Quality Center 9.0, Resolve Clear Quest, MS Office.

Education

Master of Business Administration (MBA)

Bachelor Business Management

Certifications and Recognition

• Six Sigma certified by HTMT.

• Won 4 spot awards consecutively for Best Engineer of the Quarter for completing

the job before the deadlines and with good quality.

• Won Chairman’s award for Successful completion of Thin Client Project at Fidelity.

• Awarded the prize for Zero Defect at HTMT.

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