Customer Service Administrative Assistant
Resume:
Jane'e R. Sterns
Philadelphia, Pa. 19124
***********@*****.***
Objective: Seeking a full-time position that will allow me the
opportunity to enhance
my skills and knowledge as a Administrative Assistant.
Key Administration Skills:
ICD-9CM Excel ADP
Medical Terminology MS Word People Center
CPT Coding Outlook Oracle
HCPS Power Point My Assistant
Lotus Notes Data Entry
Medisoft Kronos Bravo Systems
Electronic Health Records Knowledge of HIPAA
Guidelines
CMS 1500 Forms
Experience:
12/10-01/11: Divine HealthCare Services Philadelphia,
Pa
Externship
. Register new patients Demographics.
. Prepare monthly patient Counts.
. Data Entry of EHR forms.
. Obtain for patient's diagnosis and assigning ICD- 9 Codes & CPT Codes
for patient's procedures.
. Assign nursing staff to new patients.
. Managed in coming calls and made calls to appropriate facilities for
information.
. Organizes and maintains a filing system for patient charts, including
generating chart numbers.
. Assign new patients to nursing staff.
. Filing of patients files, faxing and copying.
. Review EOB's for denials.
. Posting payments
. Obtain Pre-Certifications.
. Completed 120 hours.
06/2009- 07/2010: The Next Course at (Penn State University)
Abington, Pa.
Catering Supervisor
. Responsible for all billing and costing of catered orders.
. Responsible for delivery of catered orders, setting and picking up.
. Cashiering and closing of cafeteria.
. Ordering of all beverage products, such as Wawa, Canada Dry, Pepsi,
and Snapple.
. Daily Deposits and Bank reconciliations.
06/2009-12/2009: Alliance One Collections (Wachovia Bank)
Trevose, Pa
Collections Call Center Representative
. Communicate with debtors by telephone and approve verbal
correspondence
. to attempt to bring unpaid checking, savings accounts up to date.
. Demonstrate effective skip tracing, bad numbers, and update
information
. in computer system.
. Demonstrate compliance of 1st party laws and regulations to collect
the debt.
. Knowledge, understanding, and compliance with Wachovia's policies and
last
. procedures.
. Negotiating payments to minimize bad debts and retain the customer.
. Ability to work on an automatic dialer
04/2008- 06/2009: Rite Aid Corporation.
Philadelphia, Pa.
Assistant Manager
. Responsible for the overseeing of night staff.
. Responsible for facing of all shelves, and stocking of
coolers.
. Responsible for incoming truck shipment.
. Breaking down of 8 to 23 pallets of shipments.
. Inventory outdates damages of store products.
. Plano grams, store price changes as well as exchanges and
returns.
. Prepare store daily deposits, as well as safe variance, and
daily cash
. Drawer audits and Bank reconciliations.
. Preparing insurance claim forms.
. Maintaining patient profiles.
. Completing cash register transactions.
. Answering phone.
. Taking inventory of over-the-counter medications
12/1999- 04/200: Aramark Corporation (Fortune 500 Company)
Philadelphia, Pa
Accounts Payable Payroll Clerk/Administrative Coordinator
. Managed voicemail, and handling all incoming and outgoing
phone
. Coverage E-mail, faxes to changes or updates in daily
schedules, checks in with my assistant.
. Open and sort incoming mail, batch payroll, and stop payments
and reissue payroll checks.
. Pay all accounts payable and post all bills in 8 steps.
. Process all hours in time plus create TJV's, invoicing and
credit card payments.
. Flash time plus and accounts payable in MRS systems.
. Make travel plans, update events calendar, and create expense
reports to
have processed, Schedule meeting.
. Keep track of all PTO and Vacation time
. Daily deposits and cash verification slips, bank
reconciliations.
. Ensure of excellent customer service through fast and
accurate, taking
. 80 to 120 calls per day inbound.
. Verify and approve expense reports. Correspond with vendors,
and prepare monthly financial reports.
Education: Delaware County Community College (1991-1993)
Business Administration
Star Career Academy (May 2010-
December 2010)
Insurance Medical Billing Diploma
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