Customer Service Administrative Assistant

OBJECTIVE / SKILLS

Having worked in a corporate customer service related field for over

fifteen years, I am seeking a position that works directly with a customer

base to establish new relationships, foster and enhance current

relationships, while always making customer satisfaction paramount.

Skillful in understanding, managing, and resolving complex customer issues

and concerns. A positive thinker with the ability to multi-task while

demonstrating diligence and a high level of competence when supervising a

staff or working as a team member. Proven effective communicator.

EMPLOYMENT HISTORY

07/02- Present Detroit Medical Center

Facility Engineering and Construction Department

4160 John R, Suite G119

Detroit, MI 48201

Project Coordinator/Customer Service

Plan and implement all aspects of construction and/ or renovation projects

with regard to customer needs, budget and execution. Work as a liaison

between project engineers and outside vendors to provide a coordinated

multidisciplinary effort to ensure successful project completion. Hold

regular meetings to determine customer/ user needs, ascertain public and

staff interaction with project, develop calendar of events for vendor

activity, and establish dialog within these departments with regard to

planning and scheduling needs. Completion of regulatory documentation as

well as provide input into policy development from a professional,

technical, or procedural perspective. Preparation includes space planning

new construction as well as relocations of existing departments, services

and staff. Work with customer/user to determine finishes of

specifications of furniture, textiles, paint, equipment, etc. Determine

standardization of finishes throughout facility. Oversee budget by

submitting quotes, writing requisitions and monitoring purchase order

activity.

07/98 - 07/02 Harper University Hospital/Hutzel Hospital/DMC

Plant Operations and Clinical Engineering

4707 St. Antoine Blvd.

Detroit, MI 48201

Client Service Coordinator

Conduct monthly assessment rounds for repair and maintenance of entire

hospital facility. Generate work orders and supervise/monitor activity of

technicians relating to completion of assignments. Identify and assign

projects to outside contractor trades-people throughout facility while

supervising their progress. Meet with Department Chiefs, Directors and

Managers to prioritize and develop improvement plans for their areas

(includes Kresge Eye Institute and Hutzel Professional Bldg.). Run work

reports and schedule 30-day follow-up meetings. Take care of daily

engineering/maintenance issues as they arise. Send referrals to

Construction & Real Estate and Environmental Services as requested. Attend

monthly management and safety meetings.

08/95 - 07/98 Children's Hospital of Michigan/DMC

Pediatric Administration

Detroit, MI 48201

Administrative Assistant

EDUCATION

09/99- 12/08 Wayne State University

Bachelor of Interdisciplinary Studies Degree

01/94 6/94 Wayne State University Word Processing Training Center

Detroit, MI 48201-certified word processor

Committees

. Wayne State University College of Life Long Learning Interdisciplinary

Studies Alumni Committee

. Wayne State University College of Life Long Learning Student Due Process

Policy Hearing Committee Panel

REFERENCES Furnished upon request.

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