Training Manager

*** ******* ***

Morrow Georgia *****

Home: 770-***-****

Mobile: 678-***-****

*****************@*****.***

Certified and Credentialed Training & Development Professional

Ruth Warrington Lee is a certified and credentialed Training and

Development Professional with Fortune 500 training experience on the

corporate level. She has been a facilitator and developer of many types of

training programs and has a strong foundation in instructional design,

course development and resource coordination. Ruth also has experience

training proprietary systems with "go live" familiarity and post startup

support. She is a specialist in Change Management and Leadership

Development including coaching, mentoring, and soft skill training

programs. Her extensive background, dynamic communication and facilitation

skills, dedicated work ethic, and practical company training certifications

are packaged together with the proven ability to develop and maintain

relationships for maximum return on investment.

CAREER HIGHLIGHTS

. Assisted in the design, development, and production of the beta

version of "Creating the Employee Experience" for Intercontinental

LLC. Portions of this project were later deployed as part of a

national initiative.

. Designed, developed and implemented a comprehensive employee reward

and recognition program for Hilton Hotels (Embassy Suites) which

increased morale, raised employee satisfaction scores, and overall

impacted guest experience.

. Implemented and facilitated of a six week training session (Pathways

To Independence) designed to prepare and coach economically,

educationally, and socially challenged clients into meaningful careers

through life skill and "on the job" training. Created personalized

training sessions for departments and hotels within the Baltimore City

cluster for Marriott International.

. Created, designed, and facilitated a daylong seminar, "Reflecting Your

Beauty: Inside and Out" which was targeted at empowering women for a

regional women's organization.

. Assisted in the development and facilitation of Pennsylvania's first

"Welfare to Work" program (SPOC - Single Point of Contact) for the

Community Action Agency of Delaware County. Assessed training

effectiveness and connected participants with outside resources.

professional experience

July 2010 to January 2011- Grady Health Systems - Credentialed Epic Trainer

Delivered Epic end user training as an independent contractor to employees

within the Grady Health System and provided post launch real time support

for applications.

Achievements:

. Achieved certification through EpicCare electronic healthcare systems

in the following Inpatient and Ambulatory Clinical Processes:

Admissions, Discharges, and Transfers (ADT/Prelude). Have

successfully trained and supported the above along with additional

experience in prenatal/maternity (Stork). Working knowledge of

clinical documentation.

. Mastered of Epic applications functionality and end user work flows to

effectively instruct and coach team members through changes.

. Provided support for Lead Trainer in coordination of training

logistics and strategies (courses, classrooms, registrations etc.) and

maintaining system documentation. Assisted in the preparation of

assessment tools and training strategies.

. System trouble shooting (non programming) and help desk support to

insure smooth functionality of software for end users.

May 2005 to February 2010 - Intercontinental LLC - Brand Service Consultant

Guided the management and line level teams in the development of industry

leadership and service culture for over 90 hotels. Interfaced with

executive and senior management on the development initiatives and

programs.

Achievements:

. Delivered and developed personalized training for a regional cluster

of hotels - with average training sessions representing 10-15 hotels

and individual groups containing 20-30 participants.

. Assessed training needs for both individual properties and the cluster

based on performance objectives and developmental goals and developed

appropriate action planning strategies. Performed comprehensive follow

up to insure that group goals were attained.

. Served as primary point of contact to develop strategies on the

employee/ guest experience, development of leadership capacity, change

management processes, and new initiatives.

. Streamlined operational processes and increased service scores within

the region to optimize overall revenue.

December 2002 to May 2005 - Hilton Hotels - Operations Manager

In a leadership capacity with two different brands, leveraged the

relationship between employee satisfaction, hotel profit, and performance

to develop motivated and empowered teams. This was done through the

effective communication of the importance of service as a priority and team

member involvement/ownership to increase revenue and improve efficiency.

Achievements:

. Created team "champions" to support and coordinate operation functions

(scheduling, staff meetings, ordering) achieving the goal of increased

productivity and overall department profitability.

. Conducted training activities for associates focused on culture

development and team building. Developed and delivered personalized

training for Supervisory Development to develop leadership capacity

and effectively prepare line level staff members for transition into

management.

. Attended and actively participated in weekly leadership team meetings

to create strategies for hotel performance through strategic thinking,

collaboration and resource management. Actively involved in developing

marketing strategies and target rates to drive revenue.

April 1997 to December 2002 - Marriott International -Human

Resources/Operations Manager

Serving as part of the leadership team for three different brands, mastered

the fundamentals of impactful organizational leadership in all facets of

the hospitality environment. Successfully managed multiple departments

including housekeeping, engineering, front desk, food and beverage.

Conducted the basic administration of employee on boarding and human

resource procedures.

Achievements:

. Conducted new hire orientation on a weekly basis and was responsible

for all related paperwork (including but not limited to: government

and hotel required documentation, handbooks, benefits, standard

training modules, and policy review). Developed and managed employee

programs, salary compensation, discipline and documentation, job

evaluations, benefits, promotions, equal opportunity initiatives, and

training programs.

. Implemented and facilitated a six week training session designed to

prepare and coach economically, educationally, and socially challenged

clients into meaningful careers through life skill and "on the job"

training. This involved presenting program goals and ideas to various

groups in order to recruit viable candidates. The program success over

two year was forty percent retention and movement into permanent

employment. Developed and delivered personalized training (as a

regional trainer) for a cluster of eight hotels with an average of 20-

25 participants per session. Assessed training needs based on

performance objectives and developmental needs.

. Responsible for the smooth operational functionality of the property

and the related administrative tasks. Implemented and governed

purchasing procedures/inventory for processes and responsible for

financial auditing, budgeting and payroll. Coordinated scheduling and

activities of staff members. Provided statistical and financial

information for corporate office use.

Detailed work experience prior to 1997 available upon request.

Education

University of Delaware Newark DE

Bachelor's of Science in Human Resources

Graduate course work in counseling and organizational development.

TECHNICAL EDUCATION

Credentialed Epic Trainer

Organization: EpicCare Software Systems

Concentration: Inpatient and Ambulatory Clinical Processes: Admissions,

Discharges, and Transfers (ADT/Prelude). Have successfully trained and

supported the above along with additional experience in prenatal/maternity

(Stork). Working knowledge of clinical documentation.

Group Training Certification

Organization: Intercontinental LLC

Concentration: Design and development of training processes/modules.

Certified Level Two Trainer

Organization: Marriott International

Concentration: Mastery of advanced adult learning theory, training

practices, and processes.

ADDITIONAL SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and

One Note.

Experience with various electronic record and learning management

proprietary software: Citrix, Opera, Reggie, MyLearning, Saba, PeopleSoft,

Marsha, OnQ, System 21, IQ, E-Store, Innstar, Encore, Holidex.

Additional training in the following areas: Providing Constructive

Feedback, Moving from Conflict to Collaboration, Listening in a Hectic

World, Speaking to Influence Others, Counseling Techniques, Encouraging

Diversity and Motivational Skills.

Ruth Warrington Lee

Contact this candidate