Project Manager Customer Service

Project Manager and Certified Webmaster

Objective

A position in an organization that offers the opportunity to use my problem

solving and leadership skills, honed during 28 years of environmental and

regulatory experience.

Core Knowledge and Skills

Supervision project management budgeting training provider site

inspection and investigation onsite wastewater treatment municipal

wastewater treatment land use permitting creation and maintenance of

web sites conflict resolution public relations web site creation and

maintenance.

Accomplishments

Project manager, stakeholder coordinator, and principal author of Maine's

Rules for Establishment and Operation of Crematoria.

Project manager, stakeholder coordinator, and principal reviser of Maine's

2011 Subsurface Wastewater Disposal Rules.

Launched a training and certification program for onsite wastewater

disposal system installers, including them as stakeholders in the

regulatory process for the first time.

Focused program staff on restoring superior customer service, re-

establishing agency credibility with the general public and the regulated

community.

Conducted a field study of malfunction rates for peat onsite sewage

disposal systems for the State Legislature.

Designed and implemented a computerized budget and expense forecasts system

to replace an antiquated manual one, resulting in a dramatic increase in

planning efficiency.

Expanded the Maine Department of Health and Human Services, Subsurface

Wastewater Program's single, static web page to a dynamic, full-featured

web site, providing the general public access to agency information on

demand.

Education

Associate of Science in Environmental Control Technology, Eastern Maine

Technical College, May of 1981.

Extensive continuing education, industry conference, and training seminar

attendance.

Certifications and Licenses

Certified Maine State Webmaster

Certified Subsurface Wastewater Disposal System Inspector

Wastewater Treatment Plant Operator Certificate, Grade 3-Biological

Water Distribution System Operator License, Class I

Water Treatment System Operator License, Class I

References are available upon request.

Professional Experience

Project Manager/Webmaster January 2001 to present, Maine Department of

Health and Human Services, Division of Environmental Health, Subsurface

Wastewater Program.

. Review >2,000 gallon per day onsite wastewater disposal system designs.

. Review new products or processes for use in Maine.

. Maintain and generate content for three agency web sites.

. Conduct site inspections and provide technical support.

. Provide training for code enforcement officers, designers, and

contractors.

. Coordinate agency rule making process.

Acting Program Director December 1997 to December 2000, Maine Department of

Health and Human Services, Division of Environmental Health, Subsurface

Wastewater Program

. Supervised six staff.

. Conducted annual performance appraisals.

. Prepared annual agency budget.

. Tracked and submitted legislation and rulemaking.

. Project Manager duties, as above.

Senior Project Analyst November 1990 to December 1997, Maine Department of

Conservation, Land Use Regulation Commission

. Supervised two Project Analysts.

. Appeared before the Commission Board on a regular basis.

. Project Analyst Duties, as below.

Project Analyst April 1988 to November 1990, Maine Department of

Conservation, Land Use Regulation Commission

. Reviewed Building, Development, Subdivision, Zoning, and other permit

applications.

. Reviewed land use management planning proposals.

. Performed related site inspections.

Sanitarian II August 1984 to April 1988, Maine Department of Health and

Human Services, Division of Environmental Health, Subsurface Wastewater

Program

. Reviewed variance requests to various Rules, primarily Maine Subsurface

Wastewater Disposal Rules.

. Performed related site inspections.

Operator I June 1981 to July 1984, City of Brewer, Maine Water Pollution

Control Facility

. Operated a 7.1 mgd activated sludge wastewater treatment facility,

including all aspects thereof, frequently as sole operator depending upon

shift.

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