Customer Service Sales
Resume:
**** ***** *** ****** ************, IN 46205
***********@*************.***
Objective:
To secure a challenging position in the Hospitality industry within an
organization that will utilize my education, self-motivation, and work
experience.
Fluent in English and Spanish Excellent communication and
Knowledge of Microsoft Office interpersonal skills
(Excel, PowerPoint, Word) Strong desire to excel
Keyboarding (30-35 wpm) Flexible, eager to learn
Dependable and people oriented Efficiently solves challenges as
Punctual they occur
Able to perform multiple tasks Dedicated
Self motivated
Professional Experience
Hilton Times Square Hotel NY, NY
02/07-04/07
Human Resource Assistant/Internship
Achievements:
Recognition of outstanding performance productivity and dedication
service
Hilton Achievement Awards
Responsibilities:
Assist employment activities, assuring that properly qualified
employees are recruited and hired for company positions
Establish wage structure, pay policies, and performance appraisal
programs
Develop and implement the company's Affirmative Action Program
Communicate to employees all changes in personnel policies and
counsel with employees on personnel policies and personal problems
New York & Company Yonkers, NY
10/06-09/07
Sales Associate
Responsibilities:
Greet Customers upon arrival
Provided cashier and customer service
Counted out all cashier draws at the end of the night
Old Navy
10/04-06/05
Sales Associate/Shipment Crew
Responsibilities:
Ensure customer satisfaction by using the FAQ method (Friendly,
Available, Quick)
Unload Boxes
Cashier/ Customer service
Mosholu Montefiore Community Center BX, NY
10/01-09/07
Facility Counselor
Achievements:
Punctual award
Good Conduct award
Responsibilities:
Prepared arts and craft projects to complement weekly educational
themes.
Lead storytelling sessions. Follow up with thoughtful questions to
make sure children understand concepts correctly.
Supervise children in playground.
Interact with parents delivering and picking up children
Communicate special requests and information to staff
North Central Bronx Hospital, BX, NY
10/04-07/05
Secretary
Achievements:
Outstanding Service award
Punctual award
Appreciation award
Responsibilities:
Interpreter
Completed documents using Microsoft Word and Excel
Prepared Charts/ Filing, Answered phone calls
Assisted Nurse on staff
Trained Secretaries in policies, Procedures and methodologies; set
up offices working closely with managers.
Assisted with pilot programs for divisions, which eventually were
established throughout the company
Education
Monroe College BX, NY
Bachelors Degree in Hospitality Management - June 2010
Associates Degree in Hospitality Management - June 2007
Deans List of Honors Outstanding Academic Performance 2005
Presidents List of Honors for Superior Academic Performance
2006-2009
Monroe College Cooperative Education Course 2007
Course Profile
Human Resource Management
Labor Relations
Technology for Hospitality
Hospitality Law
Real Estate
Financial Management
Sales and Marketing
Travel and Tourism
Entrepreneurship
References
Name: Olga Rivera
Title: Store Manager
Contact #: 347-***-**** (Home)
914-***-**** (Job)
Name: Luz Vinasco
Title: Housekeeper
Contact #: 646-***-**** (Cell)
Name: Carmen Tirado
Title: Teacher
Contact#: 646-***-**** (Cell)
Name: Hendrick Ortiz
Title: Program Director
Contact #: 347-***-**** (Work Cell)
Name: Geoffrey Smith
Title: College Professor
Contact#: 718-***-****
Melissa Jusino
Contact this candidate