Customer Service Sales
Resume:
KIMBERLY COILLOT
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RIVERSIDE, CA 92509
HOME 951-***-****
MESS. 209-***-****
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OBJECTIVE
To accept a position where I can use my skills, experience and
hardworking abilities to benefit my employer and provide me with career
potential and upward mobility.
SUMMARY OF QUALIFICATIONS
. Over five years of experience in the Customer Service area
. Typing 59 WPM. Knowledge of Microsoft Office Programs
. Accurate skills in money handling and cashiering procedures
. Able to use office equipment such as phones, copy machines, fax
machines, computers, adding machine
. Possess excellent problem-solving skills required to provide highest
quality of Customer Service
. Achieve and maintain strong relationships with customers, managers,
partners, and staff
. Punctual, dependable, service-driven and resilient quick learner with a
demonstrated ability and commitment to meet the needs of customers
WORK EXPERIENCE
QSR Food and Beverage Cashier - Disneyland, Anaheim, Ca
11/10 - Present
. Take guest orders, and Operating a Point of Sale System (POS register)
. Cash Handling, and fulfilling orders.
. General Cleaning and stocking of inventory.
. Guest Interaction by sharing information, answering questions and
providing great Guest Service.
Secretary - Victor Concrete, Riverside, CA
04/05 - 08/08
. Certified payroll reports, requested preliminary information and lien
releases.
. Processed weekly payroll for a staff of five to eight.
. Operate office equipment such as fax machines, copiers, and phone
systems, and use computers for spreadsheet, word processing, database
management, and other applications.
. Answer telephones and give information to callers, take messages, or
transfer calls to appropriate individuals.
. Set up and maintain paper and electronic filing systems for records,
correspondence, and other material.
. Verify accuracy of billing data and revise any errors.
. Operate typing, adding, calculating, or billing machines.
. Prepare itemized statements, bills, or invoices, recording amounts due
for services rendered.
. Resolve discrepancies in accounting records.
. Complete bank deposits. Type and submit job proposals.
Head Cashier - Lowe's Home Improvement, Riverside, CA
05/03 - 4/05
. Greet customer, answer questions, provide instructional information, and
gave directions to stock locations.
. Fill in as cashier for shift breaks and mealtimes, and ensure that all
sales areas were maintain in a clean and safe manner.
. Make cash pickups and daily register conciliations.
. Delegate tasks to co-workers. Schedule employee work hours to maximize
available staff.
. Resolve, document, and implement disciplinary issues and actions.
. Assist Supervisor with training and evaluating potential employees.
. Interpret and implement store policies, Federal regulations, and State
laws.
. Maintain a high degree of motivation to exceed sales goals and customer
service standards for team.
. Counsel individual employees in their techniques, encouraging personal
goal-setting and efficiency.
KIMBERLY COILLOT
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6643 AZUSA CT.
RIVERSIDE, CA 92509
HOME 951-***-****
MESS. 209-***-****
Human Resources Assistant - Forged Metals, Fontana, CA
06/00 - 08/00
. Process, verify, and maintain personnel related documentation, including
staffing, recruitment, training, grievances, performance evaluations,
classifications, and employee leaves of absence.
. Explain company personnel policies, benefits, and procedures to
employees or job applicants.
. Record data for each employee, including such information as addresses,
weekly earnings, absences, amount of sales or production,
supervisory reports on performance, and dates of and reasons for
terminations.
. Examine employee files to answer inquiries and provide information for
personnel actions.
. Review time sheets, work charts, wage computation, and other information
to detect and reconcile payroll discrepancies.
. Process paperwork for new employees and enter employee information into
the payroll system.
File Clerk - Forged Metals, Fontana, CA
06/99 - 08/99
. Add new material to file records, and create new records as necessary.
. Gather materials to be filed from departments and employees.
. Sort or classify information according to guidelines such as content,
purpose, user criteria, or chronological, alphabetical, or
numerical order.
. Find and retrieve information from files in response to requests from
authorized users.
. Scan or read incoming materials in order to determine how and where they
should be classified or filed.
. Place materials into storage receptacles, such as file cabinets, boxes,
bins, or drawers, according to classification and identification
information.
EDUCATION
High School Diploma - Rubidoux High School, Riverside, CA
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