Engineer Customer Service

Anton Miliukov

** ********* **.

Parsippany, NJ *7054

Home phone: 973-***-****

E-mail:

*********@*****.***

Summary

Highly efficient information technology support engineer with career

history of providing superior levels of product improvement, defect

enhancement, customer service, and related high technology services.

Communication expert who bridges between end user, developer and

management needs, yielding major improvements in product and process.

Astute learner who quickly grasps highly technical material, ramps up

to tasks rapidly and delivers service with complete professionalism.

Support expert who builds customer satisfaction and product

excellence, increasing company respectability and revenue.

Certifications

. Cisco Certified Network Associate (CCNA)

. Microsoft Certified System Engineer (MCSE)

. Novell Certified Engineer (CNE4, CNE5)

. Master Certified Novell Engineer (MCNE)

Profile

. Over 18 years of experience in design, implementation, and maintenance

of computer networks.

. Experienced in installation, configuration, tuning, security, backup,

recovery and upgrades of Microsoft Windows NT/2000/2003/2008 Servers

OS and Windows NT/98/2000/XP/Vista/7 Desktops OS.

. Provided 24x7 support and maintenance.

. Installation of patches, packages on Windows Servers and Desktop OS.

. Perform Backups, Restore and problem determination of failed backups.

. Experienced in Server/Storage Virtualization (VMware, Hyper-V).

. Adding network printers and conducting day-to-day system

administration.

. Handling performance issues of different parts of network environment.

. Analyzed and troubleshooted network problems with the help of network

analyzer (Ethereal).

. Performed Microsoft Windows, Novell Netware and UNIX Network System

Administration, including adding domains, creating and managing users

and groups with multi-levels of security, assigning file attributes &

permissions, configuring TCP/IP stack for server, desktop, and router

connectivity.

. Excellent client communication skills and the drive to complete tasks

effectively and efficiently where customer services and technical

skills are demanded.

. Ability to communicate effectively with all levels of management and

the client community.

. Designed and delivered strategies to provide maximum uptime, security,

and performance.

. Leverage new technology initiatives that increase server and storage

management capabilities.

. Support consisted of troubleshooting performance, network, core dump

analysis, kernel configurations, system admin, and disaster recovery

by running online and off-line diagnostics.

. Migrating Microsoft Windows Server from NT to 2000, 2003 and 2008.

. Developed strategies for server, storage, and data center

consolidation projects.

. Developed backup and recovery strategies for business and technology

processes and environments.

. Rapidly studied, learned and utilized wide array of related computer

hard and software.

. Provided highly successful deliverables for product lacking any

previous support.

Professional Experience

Information Computers Technology Service Ltd

Kiev, Ukraine, CTO and Cofounder

04/1998 - 12/2010

Information Computers Technology Service Ltd provides services in design,

implementation, support, troubleshooting, and maintenance computer network

infrastructure on contract basis.

Worked as CTO, Chief Technology Architect and System Administrator on

projects for numerous clients.

Client: "BUSIN Joint Stock Insurance Company", Kiev, Ukraine - one of a

leader of aviation insurance company in Ukraine. Sphere of business:

insurance of various kinds of transport (except railway transport),

freight, luggage against accidents; realty insurance.

Link: http://www.busin.com.ua

- Analyzed business requirements for network communication, designed

and implemented LAN based

on Windows 2000, 2003 servers and Windows XP workstations.

- Configured Microsoft Network Services (DNS, DHCP, WINS).

- Designed and configured Microsoft Active Directory.

- Architected, installed and configured company's intranet with VPN

access.

- Provided 24/7 remote network administration, support and maintenance.

- Install and configure network document server on AXIS and HP

hardware.

- Implement fax paperless technology based on VentaFax software.

- Installed and configured antivirus software (ESET) with remote

administration.

- Implement backup/restore for critical business data

Client: Kiev Directorate of the Ukrainian State Plant of electronic

communications "Ukrtelecom" - the biggest and most powerful national

telecommunications operator in Ukraine; owner of the transmission

network, trunk and local lines, provides all basic and advanced types

of telecommunication services.

Link: http://www.ukrtelecom.ua

- Performed analysis of existing telecommunication infrastructure and

proposed improvements for architecture of corporate intranet.

- Designed and implemented local area networks for several departments

based on Novell NetWare 4.x, Microsoft Windows NT 4.x and SCO Unix 4.x

servers.

- Developed the strategy, implemented and support corporate WAN based

on 3Com routers, 3Com access servers and Tainet telecommunication

equipment.

- Provided extensive support and maintenance for several departments of

the company in Kiev.

Client: State Aviation Administration of Ukraine

Link: http://www.avia.gov.ua

- Analyzed business requirements for network communication, designed

and implemented heterogeneous LAN based on Microsoft Windows NT 4 and

Novell NetWare 4.x.

- Designed and configured NetWare Directory Services for secure and

reliable access to sensitive information.

- Designed and implemented LANs for several departments.

- Provided 24/7 network administration, support and maintenance.

Client: Fashion-trading company "Euro 2000 Ltd", Kiev, Ukraine

Link: http://www.euro2000.com.ua

- Designed and implemented LAN based on Microsoft Windows OS (server

and workstation) and Compaq, Cisco and D-Link hardware.

- Designed and configured Microsoft Active Directory.

- Installed and configured Cisco routers for remote access to company

intranet via VPN.

- Designed and delivered strategies to provide maximum uptime,

security, and performance.

- Implement backup/restore for critical business data.

- Provided 24/7 remote network administration, support and maintenance.

- Installed and configured antivirus software (ESET) with remote

administration.

- Translated business needs into cost-effective solutions based on

Microsoft HyperV technology.

Client: Medical Center "Neomed", Kiev, Ukraine - one of the largest

reproductive medical center in Kiev.

Link: http://www.neomed.com.ua

- Proposed topology and installed hardware and software for company's

LAN based on Windows 2003 Server.

- Installed, configured, and optimized for maximum performance remote

access of several branches to the central office network.

- Provided 24/7 remote network administration, support and maintenance.

- Installed and configured backup/recovery NAS hardware.

Client: Meat processing and packing factory "TWIN"

- Designed architecture, installed and configured LAN based on

Microsoft Windows 2003 Servers, and HP hardware (Proliant DL 380 G5).

- Implemented and configured VPN based on D-Link routers.

- Provided 24/7 remote network administration, support and maintenance.

- Installed and configured antivirus software (ESET) with remote

administration.

Client: Building and Assembly Firm "UkrGazPromBud" (Sphere of business:

production precast reinforced concrete)

- Designed architecture, installed and configured LAN.

- Implemented and configured VLAN and VPN based on D-Link switches and

routers.

- Installed and configured antivirus software (ESET) with remote

administration.

- Provided 24/7 remote network administration, support and maintenance.

Clients: numerous banks of Ukraine (several branches of "ExpoBank" in Kiev,

several branches of "Bank of Regional Development", "Khreschatik")

- Designed architecture, installed and configured LAN based on Cisco

2900 series switches.

Clients: Leading architectural companies of Ukraine ("G. Dukhovichny",

"N.Dyomin", "Yuriy Borodkin")

- Designed architecture, installed and configured LAN based on

Microsoft Windows 2003 Servers and Windows XP workstations.

- Implemented and configured VPN based on D-Link routers.

- Provided 24/7 remote network administration, support and maintenance.

- Installed and configured antivirus software (ESET) with remote

administration.

Kiev International University of Civil Aviation (now National Aviation

University)

Kiev, Ukraine 1993 -

1998

Network System administrator

- Administrator of a network of the University;

- Designed, installed and administered LAN of almost every department

of the University.

- Setup numerous of Novell NetWare v2.x, v3.x, v4.x, v5.0, Windows NT

4.x, BSD UNIX servers.

- Installed, configured, and administered University's e-mail system.

Kiev Institute of Civil Aviation Engineers (now National Aviation

University),

Kiev, Ukraine 1987 -

1992

Engineer-researcher laboratory of electronic visualization of aviation

simulators.

- Developed programs on Pascal and Assembler PDP-11 and x86 for

special hardware.

Kiev Radio Plant

Kiev, Ukraine 1984-

1987

Engineer

- Worked as an engineer-technician, then as assistant shop

superintendent chief.

Education

CCNA Cisco Certified Network Associate courses (self study),

Kiev, 2009-2010

MCP, MCSE Microsoft Windows NT courses (self study), Kiev,

2000:

CNE5, MCNE IntranetWare administrator and engineer courses.

Kvazar-Micro, NAEC, Kiev, 1999

CNA, CNE4 IntranetWare administrator and engineer courses.

Lanit, NAEC, Moscow -Kiev, 1998

BS and MS in Radio electronic Engineering, Kiev Institute of

Civil Aviation Engineers (now National Aviation University),

Kiev, Ukraine, 1984.

Technical Skills

Operating Systems: Microsoft Windows 7, Vista, XP, Microsoft Windows

Server 2008, 2003, 2000, NT 4.0, 3.51, Novel Netware 5.0,

4.x, 3.x, 2.x, RedHat Linux, SCO Unix, BSD.

Programming: Pascal, Assembler, different command-line and shells

languages.

Networking: Design, installation and configuration of heterogeneous

Microsoft Windows, Novell Netware and Unix networks; various

network services (TCP/IP, AD, VPN, DNS, DHCP, WINS, IPX/SPX,

etc); virtualization (VMware and Microsoft HyperV).

Hardware: Cisco, 3Com and D-Link switches, routers and WiFi access

points, 3Com access servers, AXIS network document servers,

x86 and RISC-based Servers and workstations; various

networks and local printers, modems and scanners.

Reference Provided upon request.

Contact this candidate