David P. Kordek

**** ********* **** *.

Jacksonville, Fl. 32225 2500

904-***-**** (Mobile)

abhtrd@r.postjobfree.com

http://www.linkedin.com/in/davidkordek

Key Skills and Achievements:

•Increased / established and maintained TOP National Company Benchmarks in Customer

Satisfaction (JD Power CSI Index) with all previous employers

•Extensive knowledge of Customer Service / Consumer Affairs, Product Liability / Warranties,

Investigations, Arbitrations and Legalities

•Successful new dealer set up / development, dealer contracts / agreements, program

development and management of multiple locations

•Exceeded Company / Industry standards and accomplishments yearly, shown through JD Power

National Syndicated Dealer Attitude surveys

•Experience with Call Center Management, Consumer Affairs, Warranty Administration, Auditing,

Risk Management / Loss Prevention, Inventory Control and Logistics

•Proven performance within the Automotive Industry Certificates, Awards, Transcripts,

Credentials, and References available

•Achieved and exceeded company profitability goals and standards while reducing costs through

Company, Industry and Product knowledge Management

Experience:

1998 2009 Kia Motors America 111 Peters Canyon Road, Irvine, CA. 92606

District Fixed Operations Manager

•Set benchmark and ranked #1 District in National Customer Satisfaction Index (CSI)

•Warranty costs kept well below National WCPVS averages

•Parts & Accessory Sales consistantly above National averages

•Lowest vehicle repurchases in SE Region/Nation

•Achieved 99% BBB/Florida Lemon Law arbitration denials

•Maintained above average Dealer Fixed Ops absorbtion/profitability

•Consistantly achieved Top 5 NADA Syndicated Dealer Attitude Survey ratings

1994 1997 Lamborghini USA 7601 Centurion Pkwy., Jacksonville, Fl. 32256

Director National Fixed Operations Lamborghini Vector USA/V Power Corporation

•Revised all US Service, Parts & Warranty Policy & Procedure Manuals

•Responsible for all aspects of National Fixed Operations activities within the US Market

•Interfaced with Lamborghini Spa Worldwide Management through reports, telephone

conferences and quarterly meetings at Worldwide Headquarters & Factory in Italy

•Consulted with dealers nationwide regarding all Fixed Operational issues

•Assisted affluent Lamborghini owners & clientele with all Fixed Ops concerns

•Oversee complete production operations of Vector Aeromotive vehicles

•Member: Board of Directors for V Power Corporation Worldwide

1989 1994 American Isuzu Motors 13340 183rd St., Cerritos, CA 90702

Zone Fixed Operations Manager

•Responsible for all Fixed Operations activities at 17 dealers encompassing 3 States

•Warranty reviews and auditing on a continual basis

•Maintained above National average CSI consistantly

•Achieved well below National average WCPVS, warranty costs

•Consistantly exceeded National average Parts Sales goals

1980 1988 Mazda Motors America East 8313 Baycenter Rd., Jacksonville, Fl. 32256

Regional Customer Relations Manager

•Supervised Staff of 8 regarding all aspects of Consumer Affairs issues

•Mediated Consumer Affairs legality resolution with customers, attorneys and arbitrators

•Managed the legal due diligence for product liability cases

•Consistantly maintained above Corporate and Industry standards in CSI

•Assisted in the development/implementation of first Customer Satisfaction survey program

•Trained Service personnel in all aspects of Lemon Law regulations and guidelines

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