Customer Service Manager

Farhan Alam

*** ******** ***** **, ******, GA, **096, Email, **********@*******.***,

Tel: 404-***-****

Name on request. Feb 2003 to present

Data recovery engineer

Managed and established 3 lab situated in Boston, MA, Dallas, TX & New

York, NY continued coordination and training of staff involved. In running

the multi state operation including Canada.

Responsibilities:

. Extensive knowledge of PC3000.

1. Hot swap procedures

2. Service area bad sectors.

3. Firmware.

4. Clicking hard drives

. Clean room operation Head /platter transplant.

. Extensive knowledge of corrupted firmware modules PCB &, ROM,

. RAID Cards Structure & Reconstruction

1. Adaptec AAA - 131U2/Adaptec Ultra 2 SCSI RAID Card

2. IBM Server RAID - II Ultra SCSI Adapter

3. AMI 475 series

4. Promise FastTrak 4300

5. Adaptec 2100S

6. Power Edge LSI Logic/ Dell PERC 3C

7. Adaptec 2120S

8. I-Omega NAS Box

9. Dell PERC - II

10. Quantum Snap Server 2000/4100

11. Adaptec 2410SA Silicon mh SATA Raid card

12. MSA-1000 (HP-Modular Smart Array

13. Linksys NSS 6000 NAS

14. Buffalo Tera Station

15. StorCase Model S10K112 Fiber attached SATA hard disk array, with

8x500GB Seagate SATA Hard Drives

16. LaCIE- Biggest 800-2TB

17. LaCIE-400GB

. Diagnostic & evaluations (RAID SERVER, CD ROM, FLASH CARD, optical

media )

. Data recovery using different techniques, skills involving software

and hardware

. Troubleshoot in data structure

. Management of lab, inventory & accounts

South land corporation: Nov 2001 to Oct 2003

Shift manager

. Customer Service.

. Ordering Merchandise.

. Stocking.

. Cash Handling and Banking.

. Preparation of Cash Summary.

. Scheduling and Managing Store Employees.

. Inventory control

. Food management

. Inventory management

. Vendor relationship

Dawn Group of Newspaper, Feb. 1999- Sept,

2001

Manager Information Systems.

. Tracing of Errors in News paper before it goes for printing.

. Provision of Technical Support such as Software and Hardware.

. Installation of LAN (Novell Netware) included Server and Terminal

installation.

. Tracing of physical and logical errors in LAN and removal.

. Supervision of 18 member team.

. Analysis and preparation of reports and presentation to Bureau Editor.

. Providing Technical Support to bureaus located in different cities.

Project:

Established a network of 80 Computers in Dawn Group of Newspapers Head

Office with all cable connection using wiring block panel. Installed and

configured 4 Novell Netware servers with Remote Access Services (RAS).

Also established a Network of 18 and 15 in other bureaus in different

cities with the same configuration and connected them with main bureau

through Remote Access Services (RAS).

Xibercom (Pvt) Ltd, Feb 1999-Sept 2001

Ving Card Technician

Worked as Ving Card Technician in Xibercom a subsidiary of Dawn Group of

Newspapers worked for Major companies and 5 Star Hotels.

. Preparation and Presentation of Ving Card Security Systems to Clients.

. Installation of Terminal Node Network (TNN).

. Establishment of TNN with different floors in a building.

. Ving Card monthly maintenance and troubleshooting.

Journal Computers, March 1997-Jan

1999

. Assembling of Computers.

. Installation of Software & Hardware.

. Trouble shooting in Software & Hardware.

. Networking, Involved Win95, 98, ME, Windows 2000 and Win XP.

. Establishment of onsite networking in Net Caf s and different

government departments.

. Providing solution in Operating Systems, Software & Hardware up

gradation.

. Maintenance & repair of Laptop Computers.

Government College of Commerce, Feb, 1995 - Mar

1997

Instructor

. Computer Fundamentals

. Word processing

. Spread Sheet Analysis

. dBase III Plus.

Education:

Bachelors of Computer Science

Certifications

. Adaptec Certified Storage Professional for Advance RAID

. Computer Configuration and Maintenance

. WAN Technologies

. Computer Fundamentals

. Internet concepts

. Computer Technician

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