Project Manager Customer Service
Resume:
William Pearce
**********@*******.***
Experience:
Sign Manufacture and Installation December 2008 - To Present
S&B Enterprises
. Sign service and manufacture for local companies. This allowed me
to stay up to date on new products, build rapport with local
business and utilize my experience whenever possible.
Sales Account / Project Manager August 2007- November 2008
SignResource
. Manage the project from customers request (survey, permit,
ordering, shipment & installation) through completion and billing
. Manage timely shipments and meeting performance goals set by my
customer and myself
. Provide a monthly progress reports
. Provide Monthly anticipated forecasts
. Directed and coordinated activities to ensure project on-time
schedule
. Coordinated with external as well as occasionally internal
customers and corporate staff as required to assure products are on
schedule for delivery
. Provide day-to-day communications in handling all phases of
customers National ID program
. Meeting deadlines required daily multi tasking due to several
projects on a daily basis
Inside Sales Representative December 1995 - August
2007 Tubelite Sign Supply
Memphis, TN
. Prepared orders for customers via telephone as well as
front counter servicing.
. Ordered the product and scheduled delivery of product ordered by
Sign companies purchasing agents.
. Researched and obtained quotes from supply vendors - thus higher
profits
. Notified customers of upcoming sales and products that suited their
needs and to promote more sales.
. Sold products and services while handling inquiries, providing
quotes, pricing, and delivery times in a timely and courteous
manner.
. Identified and resolved customer issues, and provided follow-up calls
when needed.
Customer Service / Shipping & Receiving July 1988 -November 1995
Graphics Solutions
Dallas, TX
(Texas Sign
Supply)
Experience: NxTrend, Microsoft Office (Excel, Word, Outlook)
Selling, Manufacturing and Installation of Signs & Neon
Gerber Omega and Flexi Software
Mimaki JV3, Gerber EDGE and Gerber Plotters
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