Customer Service Manager

Shazia Khan

Bakersfield, CA ***** Cell: 516-***-**** Email:

**********@***.***

OBJECTIVE: To obtain a position that will enable me to use my strong organizational and

•

communication skills, team oriented approach and ability to work well with people

EDUCATION:

B.A. Adelphi University, Garden City, NY 1998

SUMMARY OF QUALIFICATIONS:

• Strong customer service, interpersonal and organizational skills

• A great record of written and verbal communication in various responsibilities

• Consistently trusted with the responsibility of dealing with confidential documents

• Ability to multitask but still be detail oriented & contribute to a fast pace environment

consistently

• Proficient in Microsoft Office modules including Word and Outlook.

EMPLOYMENT HISTORY:

04/10 07/10

Bank Of America, Garden City, NY

Support Service Specialist/Production Coordinator (contractor)

Manage all Mortgage Loan Application Documentation process to meet conditions of loans

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Verifying income/assets, title, insurance, and other duties as assigned

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Proactive communication with brokers to meet or exceed high volume processing standards

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Constant updating of Account Executives on loan pipeline and status

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Fund mortgage loans according to established timeline

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05/2007

Washington Mutual Bank, Lake Success, NY

02/2008

Loan Coordinator/Processor

Communicating with brokers, account manager, underwriters, & internal staff

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Manage and prioritize multiple assignments, process documents and maintain strict

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confidentiality

S H M Mortgage, 08/2004 04/2007

Garden City, NY

Loan Coordinator/Processor

Interacting & communicating with lenders, account managers, and underwriters

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Interfaced with loan consultants, branch associates, & various other customers

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Coordinated and tracked work flow, scheduled projects, reviewed/cleared conditions

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07/2002

New Century Mortgage, Melville, NY

06/2004

Loan Coordinator/Processor

Shazia Khan

Bakersfield, CA 93311 Cell: 516-***-**** Email:

**********@***.***

• Meeting deadlines, follow ups on loan requirements, heavy phone/email contact

• Coordinating with attorneys and real estate agents; review/clearing conditions

05/2000

American Home Mortgage, Melville, NY

06/2002

Loan Processor/Assistant

Monitored loan production from processing through funding

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Reviewed documents & cleared conditions of loan, performed verifications

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