Manager Customer Service

Zena Rivera ********@*****.*** ?

832-***-****

OBJECTIVE: Utilize skills and training for increased knowledge and

responsibility in a payroll/human resource position. Background of results

in solving critical and rigorous tasks that arise in a daily routine of

assisting employees and management

at all levels. Diversified payroll experience includes weekly, semi-

monthly, bi-weekly, monthly, multi-state, hourly, salary,

union and non-union ranging from 200-3500 employees; utilizing various time

and attendance software including conversions. Consistently achieves

reputation for establishing and maintaining a positive working relationship

with clients, agencies and coworkers to promote a quality service image.

EDUCATION & TRAINING :

Houston Community College; Studied theory and shorthand of

Court Reporting

Member of the Houston Chapter American Payroll

Association

Attended 2006 Texas Payroll Conference

SUMMARY OF QUALIFICATIONS:

70 wpm Inter-Tel, Shortel phone systems

MS Excel Rolm PBX phone system

MSWord, PowerPoint, Access Lotus 123/Word Perfect

Wang ADP HRPartner / ADHoc PCPers / PCPW/

EZLabor / HRB

Kronos Timekeeper ADP Reportsmith

Etime Ceridian Windows

Unitime Timecard system Citrix customized in-house

timecard system

Microsoft Mail Novell Groupwise 6.5

Legiant Web Timecard System Adobe Reader

PROFESSIONAL EXPERIENCE:

Various Temp positions; currently working part-time in wait-

staff /hospitality industry and assist

with bookkeeping needs and volunteer work.

Petrohawk Energy Corporation_Temp Position 05/2010

- 7/2010

1000 Louisiana; Houston Texas 77002

Martha Valdez / Payroll Manager

Payroll Administrator:

. Semi-monthly processing of Exempt & Non-Exempt personnel

. Entries of missing punches / Vacation / Sick / Float Holidays via

EZLabor

. Provide exceptional customer service to both internal and external

customers

. Import of HRB personnel information and timekeeping EZL hours into

ADP/PCPW

. Participate in on going projects including open enrollment; conversion

of software;

. Reportsmith reports created and distributed as needed

. Assure compliance of all including identifying process efficiency and

effectiveness

BAE Systems_Temp Position 03/2010 -

05/2010

5000 I-10; Sealy Texas 77474

Marilyn Thomas / Payroll Manager

Payroll Processor:

. Bi-weekly processing of Exempt & Non-Exempt personnel sending to

Corporate Office

. Time Management Forms / entries of missing punches / Vacation / Sick

/ Float Holidays etc

. Verify availability of Vac & Float for Salary via Excel Report

. Verify availability of Sick & Float for Hourly via Kronos

. Research Salary issues via Middleware Software

. Hourly: Key Time Management Forms into Kronos after verifying

availability daily;

paying attention to work shift schedules of

each employee if allowed entries for dates coincide

. Salary : Key Time Management Forms into Middleware after verifying

availability

. Send Denies of TMF if no availability to corresponding supervisors /

dept coordinators

. New Hires added into Kronos Timeclock System and Mapics software for

schedule upkeep

. Reports ran multiple times during work week distributing to

managers/supervisors/coordinators

. Adjustments /research & setup for next pay period

. Upkeep & filing of Time Management Form

. Review & upkeep of departmental missing time entries & review emails

with Coordinators

. Time Card Report via Kronos on Sundays prior to pay date to email each

department

. Term Employees/Transfers from Temp to Fulltime etc prior to

processing

DX Service Company, Incorporated 04/2006 -

9/30/2009

300 Jackson Hill; Houston Texas 77007

Bill Ingram / Controller ~ 713-***-****

Payroll Specialist: DXS was

Corporate Office for Dixie Chemical sold 7/2006

. Semi-monthly, Bi-weekly & Monthly processing of Exempt &

Non-Exempt personnel on ADP PCPW V5

. Input of new hire, changes in pay rates, benefits, direct

deposits, garnishments, 401k, pension, final pay out of

terminations and other changes affecting employee master

file

. Ensures time entry and adjustments via offsite

manager/supervisor are submitted to ensure accurate

work/shift schedule

. Import/export of timesheet hours from inhouse software to

ADP ensuring batch totals reconcile

. Encourage and promote ideas to improve payroll processing

and controls

. Provide exceptional customer service to both internal and

external customers

. Work with service providers to ensure accuracy of system

. Participate in ongoing company audits

. Shift differentials, Relief Op pay, Additional Comp for

working a supv schedule

. Compliance of shift schedule changes accompanying holiday,

sick or vacation requests

. Audit payroll and finalizes payroll processing using

Quickview Reports

. Monthly Reportsmith reports associated with overtime versus

unscheduled overtime; along with reports for completing

journal entries

. Auditing tax reconciliations for all component companies,

balancing and ensuring timeliness of taxes to and by

vendor for tax filings, resolving issues with vendor a/o

agencies

. Assure monthly close is completed in timely manner

preparing various journal entries

. Identifying process and system improvements to increase

efficiency & effectiveness

Southern National Bank 11/2004 -

4/2006

14060 Southwest Freeway; Sugar Land Texas 77478

Janell Zeug / Human Resource Director ~ Ofc 281-***-**** /

Mobile 281-***-****

Senior Payroll Specialist: SNB was bought by

Prosperity Bank conversion 4/1/2006

. Semi-monthly payroll on ADP / Etime systems & Legiant Time

& Attendance

. Ensure appropriate changes to records submitted for payroll

cycle received

. Maintains hourly records of time-clock employee punches and

reports to managers of overtime and missed punches

. Conversion of time-clock punch to web-based system

. Analyze payroll and its related systems and interfaces to

recommend changes and enhancements

. Researches and resolves any system procedures

. Enter & maintain all database masterfile information

including new hires, promotions, salary and status changes,

etc

. Track employee vacations and leave which may require manual

and additional checks

. Journal entries

. Quarterly / Monthly / Year-End Reportsmith reports as

needed for auditing / SOX

. Answer employee questions and concerns via phone or email

. "Rookie" Employee Of The Year Award - 2005

Zy-Tech Global Industries, Incorporated 8/1998 -

11/2004

10600 Corporate Drive; Stafford Texas 77477

Shirley Nicola / HR Manager ~ 281-***-****

Payroll Specialist:

. Semi-monthly, multi-state payroll on ADP system

. Bi-weekly, conversion from current semi/salary to hourly bi-

wkly

. Conversion of software to Unitime for sister company, PBV-

USA, Inc

. Input / export time entry

. Tax research, adjustment and filing of local jurisdictions

. Assisted with preparation, filing, tracking and reconciling

state and local

. ID changes

. Manual and additional checks which may include gross-up

calculations

. Input of new employees into system including direct

deposit, W4/State taxes

. Month-End Journal Entries via G/L interface

. Database Reportsmith Monthly/Quarterly/Year-end Reports

. Trouble-shoot and resolve P/R software glitches

. Correspondence of employment verification / Child Support

and Garnishment Agencies

Grey-Wolf Drilling Incorporated 1/1998 -

8/1998

10370 Richmond Avenue Ste 600; Houston Texas 77042

Iris Driskell / Payroll Manager ~ 713-***-****

Payroll Clerk:

. Bi-weekly, multi-state payroll on ADP system

. 9 states 2500+ employees

. Input of time entry

. Manual and additional checks for terminations and new hires

. Input of new employees into system including direct

deposit, W4/State taxes

. Update database with child support / garnishments, 401k

Loans with goal limits

. Adds/deletes/changes of medical, 401k deductions

. Communication with division office managers and supervisors

as needed

. Stop payment and void checks procedures with bank on

payroll account

. Filing

. ADP Reportsmith reports for upper management

. Correspondence of employment verification wage information

Concierge Management Services 3/1997 -

12/1997

6919 Portwest Dr. Suite 160; Houston Texas 77042

*****@*******.***

Larue Lane / Payroll Manager ~ 713-***-****

Senior Payroll Assistant: Concierge was purchased &

relocated to Dallas by Walden 12/1997

. Bi-weekly, multi-state payroll on Ceridian system

. Input of time entry along with Auto Allowance, Pre-Tax

Reimbursement

. Balancing of hours and earnings on excel spreadsheet before

and after transmitting

. Review of Payroll Register verifying 2 other employee

inputs

. Manual and additional checks for terminations and new hires

. Input of new employees into system including direct

deposit, W4, I-9

. Check request for child support garnishments, wire

transfers of payroll and employee benefit accounts along

with subsidiary companies

. Allocating time from one property to another

. Communication with property managers and supervisors as

needed verifying employee's available sick/vacation time

. Stop payment and void checks procedures with bank on

payroll account

. Reconciliation of employee medical insurance billing

. Filing of all spreadsheets, wire transfers, check requests,

canceled checks and various reports received from Ceridian

. Verbal and correspondence of employee verification

Sysco Food Services Incorporated 1992 - 1997

535 Portwall; Houston Texas 77029

Donna Cormier / Payroll Manager ~ 713-***-****

Payroll Clerk:

. Weekly 1000+ union hourly employees; commission sales force

. Upkeep of union paid employee hours on Kronos time system

following Union contract guidelines

. Tracking of attendance and vacation records

. Input of new hire / reinstate / term employees into ADP

. Update deductions of current employee file including

advance in 401k loans, health deductions due to change in

family status; garnishments; direct deposit information;

401k distribution, etc

. Download hourly employees from Kronos to ADP for

transmission

. Lotus spreadsheet upkeep of commission sales force on

subsidy click-down

. Create and print various types of ADHoc reports

. Stock quarterly and year-end reporting of eligible

employees

. Upkeep of such files and correspondence

. Medical insurance filing of claims

. Correspondence and direct communication with HMO's

regarding employee issues with add/drop of dependents,

change of PCP, dental coverage etc

. Tracking and correspondence of Leave of Absence employees

regarding medical/health/car insurance premiums

. Employment verification voice mail response and

correspondence

. COBRA certified correspondence to new hire and terminated

employees using Forms Generator and MSWord labels

. Manual check calculations and typing

. Stop payment and verification of paychecks

. Reporting of deductions taken to Teamsters Union, Child

Support, Student Loan agencies

. Journal entries

. Petty cash / monies balances and turned in weekly

. Employee Of The Month Award - 12/1994

REFERENCES:

Siboney Trevino-Toth 713-***-****

*******************@**.*****.***

Kathy Culpepper 281-***-****

*****.*********@********.***

Jack Holcomb Tel: 713-***-****

********@*********.***

Contact this candidate