Customer Service Management

Vellasseri Ramakrishnan Mr

No.***, *th B Main, *th B Cross, OMBR Layout, Bangalore 560043, India.

Email: **********************@*****.** Telephone :_+91-80-254*****

Mobile +91-984*******

[pic Job Profile

]

. Material Planning and Procurement.

. Vendor Selection; Vendor Development, Vendor Management and Upgrade.

Price Negotiations, Contracts finalization.

. Inventory Management.

. Stores Management. Scrap Management.

. Customer Service and Supply Chain. Material Costing, Project

Procurement,

[pic Education Details

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. Highest Degree : First Class Diploma in Materials Management in the

year 1966

Name of the College: St Joseph College of Business Administration,

Bangalore. Subjects of specialization: Management Principles and

Practice; Integrated Materials Management; Business Law;

Manufacturing Management; Inventory Management; Purchasing

Management; Stores Management; Industrial Statistics; Computer

System and Analysis; Financial Management; Human Relations, etc.

. Second Highest Education : Higher and Lower Grade English

Typewriting & Shorthand in the year 1970

. Higher Secondary School Leaving Certificate from Government of India

in the year 1966

[pic Skills & Specialization

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Applications

. Planning - Detailed planning of materials through ERP. In the

absence of ERP or accurate information about future requirements not

known, manual estimated planning is done based on previous

consumption. The last 3 months average consumption plus 20% buffer

is planned for next 3 months procurement. Also the next 3 months

sales forecast is considered to help raw material planning.

A Kanban multiple bin System (just in time) for runners and

repeaters (one bin in use, one bin in stock, one bin at supplier's

place for delivery within short notice. For imported materials, a

number of bins can be in transit based on the lead time.

. Procurement - Vendor Selection, Obtain minimum 3 quotations, bid-

comparison, finalization, order placement, follow up till the

ordered material received at factory. Global contracts for overseas

suppliers, annual contracts for local suppliers are made to avail

the best price based on volume, annual rebate on volume, maximum

credit period etc.

. Vendor Selection and Upgrade - Already approved vendors. New

vendors are chosen based on their capability, track record and

evaluating their performance (sample order, trial order, bulk orders

etc.). Vendor Upgrade is done by giving necessary technical and

commercial support, Quality System Audit, etc., if the vendor is

proven good and trustworthy.

. Inventory Management - It is always better to keep 'zero' inventory.

As it is not possible for all and long lead items, optimum stock

should be maintained. By following the Kanban(just in time), only

one bin (equivalent to consumption during the lead time plus 20%

buffer) is maintained at any point of time. The local supplier is

keeping one bin which can be delivered at any time and for overseas

suppliers, the stocks will be in transit which is scheduled to

arrive based on consumption. The Kanban system is applicable for

only regularly used items (runners and repeaters). For strangers

(rarely used items, no inventory is maintained but procured and

issued as and when necessary. By this the material inventory is

kept minimum and NO non-moving inventories at any time.

. Price Negotiations, Contracts finalization - The price is negotiated

based on annual volume, competitive offers, internal costing, global

price trend, guidance from Principal Companies etc. Once the price

is finalized, the annual volume is split to two or three vendors (to

safeguard against unforeseen circumstances) and the contract is

issued. At the same time the volume rebate is also discussed and

agreed which will be passed on at the end of the year.

. Stores Management - It is a big task to maintain bulk material

stores. Here again 'zero stock' is ideal. For runners and

repeaters, one bin system is maintained and for strangers (rarely

used items) NO stock is maintained. The stocks are updated on-line

so that the users can view the stocks in system and withdraw. The

stocks out if any is highlighted by stores in advance to Purchase

Department for timely action. The stocks are stored to retrieve

fast with color code (green-quality approved; yellow-

under inspection; red-rejected and only green materials are issued

to production). Stock taking is done very 3 months and

discrepancies with explanations reported to higher ups for giving

approval for correction.

. Scrap Management - There should be zero non-recyclable scrap.

However the scrap generated which is non-recyclable are segregated

and stored in scrap storage yard, tenders are floated and sold

regularly. Hazardous scrap is disposed off as per the environmental

guidelines and to authorized scrap dealers. Customer Service and

Supply Chain.

. Material Costing - In order to have better idea of the cost of the

material, detailed costing is done based data available. By this the

best price can be finalized with the vendors.

. Project Procurement (Capex) - Procurement is done based on time

bound projects with penalty clause for delayed deliveries. Here

material costing is done first before floating tenders.

Platforms

Highly disciplined, Strict follower of systems and procedures, code

of conduct, transparent, committed and hard working.

Languages

English Fluent. Hindi Fluent. Malayalam Fluent. Tamil Spoken

knowledge.

[pic Work Experience

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1979 to 2010 Current Employer, Location : Saint Gobain, India

(Grindwell Norton Limited, Bangalore.

Position Title : Manager - Materials

. Head of the Department reporting to Vice President. Team members 10

. In charge of entire Materials and Stores Function. Scrap Management.

. Interact with Production, Quality Control, Quality Assurance,

Marketing, Finance, etc.

. Interact with global purchasing leaders for sharing the information

pertaining to procurement.

1973 to 1979 Previous Employer, Location : Alfred Herbert India

Limited, Bangalore

Position Title : Steno-Secretary to Materials Manager.

. Secretarial work. Office Administration

. Assist in Procurement; record keeping

1971 to 1972 Previous Employer, Location : Government Service

(Revenue Department)

Position Title : Typist to Taluk Tahsildar

. Office Administration, Record keeping, Visit to District

Collectorate, etc.

[pic Other Specilization

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. Certificate in Materials Management from National Institute of

Industrial Engineering. in1997

. Certificate in ISO Internal Quality Audit from Essae Chandran

Instritue in 1998

. Certificate in Managing Materials Effectively from Confederation of

Indian Industry in 1998

. Certificate in ISO-14001 Environmental Management System from

Confederation of Indian Industry in 2005

. Green Belt, Certifiate in Six Sigma Projects - Supplier Quality

Ratings from Saint-Gobain in 2005

. Certificate in Strong Commitment to Excel from Saint-Gobain in 2007

. Certifiate in Six Sigma Projects - Cost Reduction in 2004

. Certificate in ISO14001 & OHSAS 18001 from Namagiri Associates in

2007.

[pic References

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Available upon request

Contact this candidate