Loss Mitigation Account Manager Certified Office Specialist

Thalia Beleño

**** *. ****** *, *******, TX, ****0

Phone: 817-***-****

Email: ************@*****.***

SUMMARY:

A motivated and dedicated individual with a history in providing the excellent support needed to successfully organize Administrative

processes. Demonstrate proficiency in listening and understanding company’s needs and formulating the tactical action plan to achieve

results. I have strong attention to detail, an unswerving commitment to service. I have a proven track record of experience, loyalty,

dependability and stability in finishing tasks in a timely manner. I am looking forward to applying comprehensive education and

professional experience in an Administrative position.

EXPERIENCE:

CAPITAL ONE, N.A 11/19/2012 05/28/2014

Loss Mitigation Account Manager:

• Accountability for familiarity and compliance with all applicable company guidelines, procedures, state laws and regulations

• Assisted in Borrower knowledge of comprehending their account(s) and financial responsibilities.

• Mortgage Collector I level; submitted payment(s), handled inquires and/or disputes on behalf of Borrowers.

• Communicated with Borrower to identify their financial issues to better provide solutions to avoid Foreclosure.

• Documented generation, researched request generation, followed-up and escalated conflict as necessity and/or judgment

dictated.

• Exhibited effective skip tracing techniques when applicable and/or as judgment dictated.

• Maintained superior quality assurance results.

X-TENDED SERVICES 01/19/2011 09/14/2012

Office Manager / Administrative Assistant:

• Prepared proposal reviews, spread sheets, and presentations.

• Created spreadsheets, word processing and presentations.

• Handled filing, faxing and internet research as necessity and/or judgment dictated.

• Handled personal checking accounts for Executive Business and Personal Accounts.

• Handled Accounting (Accounts Payable/Accounts Receivables), finance, credit and collections and audits.

• Maintained and managed confidential records and files.

• Managed and organized the Proprietors’ meetings, appointments, schedules and flight arrangements as requested.

• Performed managerial duties and problem solving as needed and/or as judgment and necessity dictated.

• Preformed administrative and office support for multiple supervisors.

• Processed all vendor payments, maintained kitchen and office supplies and materials as requested and/or judgment dictated.

TRANSLATIONS N MORE 01/03/2009 01/06/2011

Executive Assistant:

• Created spreadsheets, word processing and presentations.

• Handled cash register, bank reconciliations and deposits daily.

• Handled filing, faxing and internet research as necessity dictates.

• Handled Personal and Business Schedule and Travel arrangements for Supervisors.

• Handled personal checking accounts for Executive Business and Personal Accounts.

• Managed & organized of Proprietors’ meetings, appointments, expense reports, etc.

• Preformed administrative and office support for multiple supervisors.

• Processed all vendor payments, maintained kitchen and office supplies and materials.

• Summarized current financial status by collecting information; preparing balance sheet, profit and loss statement, and other

reports.

SKILLS:

• 55-60 wpm, 10–Key/Touch, A/P, A/R, Foreclosures, REO, Curative, Contracts, Data Entry, Deposits, Disbursements, Shipping

and Receiving, Spreadsheets. Other Skills: Word, Excel, Outlook, PowerPoint, Publisher and fluent in Spanish and English.

EDUCATION

• Richland College – Certification of Medical Office Specialist – 2011

• Rowlett High School – 2011

REFERENCES:

• To be provided upon request.

Contact this candidate