Customer Service Manager
Resume:
TIFFANY MARIE DELK
**** *. ********** **. ***. **4
Mesa, AZ 85201
Mobile: 574-***-****
Email: *********@*******.***
________________________________________________________________________
OBJECTIVE
A leadership position to gain knowledge and experience in new areas.
WORK HISTORY
January 2011-present
Dedicated Case Manager
Empact-SPC
. Facilitate Child and Family Team Meetings
. Update client paperwork/ documentation
. Customer service/phone calls/case management
. Monthly reports
August 2009 to January 2011
Senior Family Support Specialist
Arizona's Children Association
Chandler, AZ
Sarah Ganyo, Program Supervisor
. Caseload of 50 individuals/families
. Facilitate Client and Family Team meetings
. Prepare documentation/progress notes
. Complete Strengths, Needs, and Cultural Discovery Document
. Complete Crisis/Support Plans
. Facilitate/attend Therapy sessions
. Complete referrals/resources for clients
. Facilitate/prepare lessons and activities for Life Skills Groups
May 2008 to August 2009
Direct Support Manager
Mosaic
Phoenix, AZ
Dani Godfredsen
Associate Director
. Manage a caseload of 15 individuals
. Manage 20 staff
. Home visits/Documentation
. Calculating time sheets for staff and billing for state of Arizona
. Writing evaluations
. CIS Data Entry/Ready Access
. CIT Trained/Certified
. CPR/FA Certified
January 2008 to April 2008
Social Work Intern (Practicum)
Family Medicine Center (Community Group Hospitals, Community Health
Network)
Indianapolis, IN
Stephanie Galligan
Social Worker (MSW)
. Casework, resource gatherer
. Therapy Groups
. Maternity Care Center and Pediatric Care Center
. Documentation (Community Group Online)
September 2007 to April 2008
Supportive Living Assistant
Hopewell Center
Anderson, IN 46013
Andrea Harpe
Supportive Living Coordinator
. CLA, Certified Living Assistant
. Assist clients with day to day needs/direct care
Jan 2007 to April 2008
Social Work Intern
American Cancer Society
Anderson, IN 46012
Laura Market
American Cancer Society
1220 Meridian Street
Anderson, IN 46016
765-***-**** office
* Assisted with paper work and flyers for Relay for Life
* Established Relay for Life at Anderson University
* Sat in on group sessions (Colleges who were running a Relay for Life)
Apr 2006 to September 2007
Cashier/Service Desk
Menards
Anderson, IN 46012
Jan 2005 to Jun 2006
Caretaker/Social Worker/Respite Care Worker
Gateway Association
Anderson, IN 46012
Carol Ward (Respite Care Coordinator), Candy Ground, 765-***-****
* Worked with children with developmental disabilities
* Gave therapy in Daycare setting
* Gave parents a break during rough times
EDUCATION
January 2005 to May 2008
Anderson University
Anderson, IN 46012
Social Work
I graduated in May of 2008 with a Bachelors in Social Work.
SOFTWARE/SYSTEM SKILL
Microsoft Word
Microsoft Works
Microsoft PowerPoint
Excel
Centricity/ Logician (Online Hospital Database)
CIS
Open Office
NextGen (Online Medical Records)
Volunteer/Community
Community Development Committee Co-Chair - Mosaic
American Cancer Society-Anderson, Indiana Chapter
Big Brothers/Big Sisters
Phi Alpha Honor Society- Social Work
Sugar and Ice Coordinator (Butler Hockey Promotions Team)
Hospital Volunteer
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