Customer Service Sales

Location:

Posted:

February 21, 2011

Vernon A. Fairley

Career Summary

Gained experience as a Staff Bookkeeper to handle invoice information and input the information into Great Plains Dynamics.

Possess great customer service as a telephone interviewer performing surveys to assist improvements of the employer’s client

companies. Proficient in word processing, creating and manipulating spreadsheets, memos, letters, graphs, slide shows, and

entering data records.

Professional Experience

Temporary Databaser – The Student PIRG’s Chicago, Illinois 10/2010 to

11/2010

• Input voter pledge information to register young people and get them to the polls on Election Day using Microsoft Excel.

The pledge data information consists of personal information and signatures of potential voters from around the country.

Temporary Telephone Interviewer – Telesight, Inc Chicago, Illinois 12/2009 to 03/2010

• Performed surveys to accurately receive customer responses, worked under pressure from customers with negative

feedback proven performance of over 90% in production of survey and general verbatim.

• Achieved proper responses to open-ended questions by reiterating the question and scored high on evaluations from a call

center supervisor.

File Clerk – The Law Offices of Ira T. Nevel Chicago, Illinois 09/2006 to 10/2009

• Compiled fee and costs, close and bills, lis pendens foreclosure, short sales and judgments information to file records for

delivery and performed other office duties such as copying, faxing, some physical work, and other miscellaneous

assignments.

• Placed materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and

identification information.

• Found and retrieved information from files in response to requests from authorized users.

Staff Bookkeeper – Employ America, LLC. Chicago, Illinois 11/2005 to 01/2006

• Recorded, posted and batch invoice information into Microsoft Great Plains Dynamics,

• Manually created new vendor accounts, performed miscellaneous office duties.

• Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals

and ledgers or computers.

Volunteer Experience

General Office Volunteer – M.D.A. Chicago, Illinois 11/2010 to Present

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal

computers.

• Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Education

DeVry University – Bachelor’s Degree in Business Administration with a concentration in Accounting (Expected 2012)

Taylor Business Institute – Associate’s Degree in Accounting (2005)