Administrative Assistant Customer Service
Resume:
Shirley Stallings
Spring Valley, CA 91977
PROFILE_____________________________________________________________________
> Mature with many years of experience as a
Secretary/Receptionist/Administrative Assistant; enthusiastic,
hardworking, reliable, prompt, friendly and dedicated individual.
> Goal oriented, highly motivated, self-starter, and a decision maker.
> Superior and exceptional telephone techniques. Fabulous organizational
Skills, analytical problem-solving administrative and presentation
skills
> Team player but capable of performing independently in a fast-paced
business environment.
> Excellent customer service and client relations with quality assurance
and document control skills.
> Ability to manage and implement a timely and cost-effective completion
of multiple projects.
COMPUTER SKILLS___________________________________________________________
Proficient in Windows 98/NT/200 and various software applications and
systems including:
Microsoft Excel Microsoft Outlook Microsoft Word Internet
Explorer
PowerPoint Coral Word Legal Solutions Lexis Nexis
Timeslips Pro Law CMS Legal Abacus Law & Elite
ACT Access Deltek Technesis
Omni Form Alpha 5 & 6 Intuit Quick Books Word
Perfect
EDUCATION__________________________________________________________________
> Crawford High School General/Nursing San Diego, CA
> San Diego Midway College Medical Terminology/Insurance San
Diego, CA
> Grossmont College Phlebotomist/Lab Assistant La Mesa,
CA
> San Diego County Regional Computer Applications San
Diego, CA
> National Notary Association Notary Public/Loan Signing Agent San
Diego, CA
> Grossmont College Bookkeeping/Accounting La Mesa,
CA
> Grossmont College QuickBooks Applications La
Mesa, CA
PROFESSIONAL EXPERIENCE_________________________________________________
Safdie Rabines Architects San Diego, CA (619) 297-
6153
Receptionist/Administrative Assistant 08/02/10
- 01/10/11
Temporary Job
> Greeted Clients, consultants, vendors, visitors and anyone visiting to
the office with a smile. Offer a beverage such as coffee, tea or
water.
> Answered and operated a multi-line system, transferred calls to
appropriate staff using excellent telephone techniques.
> Provide assistance with packaging, shipping, processing and
distributing both incoming and outgoing mail.
> Compose and distribute inter-departmental memorandums (e-mail,
documentary and voice) ensuring timely delivery and receipt of
important information while at the time maintaining confidentiality.
> Responsible for making domestic and international travel arrangements
for Principals via the Internet, which resulted on a net saving of
$175 - $250 per round-trip airfare ticket, also keeping track of
frequent flyer miles.
> Prepared and created invoices/proposals and work orders for the
Interior design Group.
> Coordinating and scheduling regular maintenance of office equipment
taking into account the work schedules of coworkers.
> Arranging appointment times and schedules for clients/ Utilizing MS
Outlook Calendar.
> Preparing meeting minutes and reports.
> Filing for effective storage and retrieval.
> Organized the library, books and magazines.
> Plan and coordinated luncheon pick -up and set-up.
> Ordered office supplies and made sure the office inventory was fully
stocked.
> Notarized legal documents for the Architects and Consultants.
_______________________________________________________________________
Schuss Clark Architects San Diego, CA
01/07/2007 - 12/02/2009
Secretary/Receptionist/Notary Public
Laid off
> Greeted Clients, consultants, vendors, visitors and anyone visiting to
the office with a smile. Offer a beverage such as coffee, tea or
water.
> Answered and operated a multi-line system, transferred calls to
appropriate staff using excellent telephone techniques.
> Ordered office supplies and made sure the office inventory was fully
stocked.
> Typed and created confidential correspondences, letters and memos.
> Coordinated detailed travel arrangements both domestic and
international and typed travel itineraries.
> Maintained multiple databases utilizing Access and Excel, complex
business calendars
> Assisted several departments including HR, Accounting and
Administration.
> Responsible for completing and processing new employee documents such
as insurance, 401k, retirement, health and dental plans.
> Served as office administrator, organizing meetings, and responsible
for making deposits to the bank.
> Processed company's Payroll, Invoices using Quick Books and Deltek for
the accounting department.
> Reviewed, substantiated and prepared exempt and non-exempt time cards
for payroll processing.
> Maintained company's personnel files, 1-9s, W-4's, beneficiary
statements and insurance records.
> Assisted in updating and maintaining an automated A/P, A/R filing,
inventory control and estimating system.
> Processed, organized, and filed compliance documentation which was
confidential information.
> Kept track of all drawings and documents in a database (Alpha5).
> Assisted the architects with plotting plans utilizing the OCE Plotter;
scanning, packaging, shipping, processing and distributing both
incoming and outgoing mail such as Federal Express, UPS, DHL, ON TRAC
Express Mail, and Golden State.
> Responsible for Plotting Reports, updating and emailing to our
accounting department by utilizing the Technesis program.
> Notarized legal documents for the Architects.
> Organized the library, books and magazines.
____________________________________________________________________________
__Bradford & Barthel LLP San Diego, CA (619) 641-
7942
Legal Receptionist/Calendar Clerk 03/06 - 11/06
Death in Family
> Greeted clients, answered multi-line phone system/switchboard console
using excellent telephone techniques, programmed the telephone system
for voicemail and messages.
> Photocopied, scanned, Xeroxed and faxed.
> Provide assistance with packaging, shipping, processing and
distributing both incoming and outgoing mail.
> Filed all incoming correspondence letters and paperwork at the
designated mailboxes and locations.
> Calendared all depositions, court appearances and scheduled QME/AME in
Abacus.
> Prepared and sent out Notices of Hearing on Lien Conferences/Mandatory
Settlement Conference/Status Conference and Notice of Trial.
> Prepared Deposition Notices and sent to all participating parties.
> Confirmed all dates and times with the appropriate parties for
calendaring, utilizing MS Outlook.
> Made arrangements for a court reporter for all defendant depositions.
> Input information utilizing Legal Solution.
> Composed letters, made revisions ready for pleadings and finalization;
some dictation.
> Assisted with trial preparation and exhibits.
> Assisted in closing Files
> Billing/ time cards utilizing the CMS Program for various attorneys;
coded then typed up description of jobs and emailed them to the
corporate office on a weekly basis.
> Opened and managed new case files and prepared Proof of service.
____________________________________________________________________________
__
Kring and Chung LLP San Diego, CA (619) 236-
0668
Legal Receptionist/Secretary Assistant 03/04 - 02/06
Office Moved
> Greeted clients, visitors, delivery persons and job applicants with a
friendly attitude seated clients in the conference room and notified
appropriate parties in a distinguished manner.
> Handled incoming calls using a multiple line system.
> Scheduled use of conference rooms as needed.
> Responsible for creating new client files.
> Organized the firm's extensive client files that lead to the company's
overall efficiency.
> Managed office inventory in data base; revised court documents.
> Assisted in all special projects as assigned.
> Utilized Lexis Nexis Research for legal secretaries and attorneys.
Performed general office duties.
> Computer filing with the court system. Prepared Proof of Service.
> Some dictation, typed Letters, and made revisions for finalization of
pleadings.
BUSINESS REFERENCES______________________________________________________
Name Office Number Cell Number Years
> Howard J. Schuss 858-***-**** 858-***-****
4
> Rick D. Clark 858-***-**** 858-***-****
4
> Jeff S. Brandon 858-***-**** ` 858-***-****
4
> Mr. Chavez 619-***-****
27
> Cindy Askew 619-***-****
7
> Angela Landeros 619-***-****
7
> Arie Weedman 619-***-****
5
PERSONAL REFERENCES___________________________________________________
Name City/State Phone Number
Years
> Florina Rivas Columbia City, IN (260)
723-4768 37
> Anita Williams San Diego, CA 619-***-****
29
> Frank Chavez San Diego, CA 619-***-****
27
> Anita Arizillo Spring Valley, CA 619-***-****
16
> Amy Salfer Alpine, CA 619-***-****
17
Thank you for your time and Consideration.
Shirley Stallings
8248 Waterview Court
Spring Valley, CA 91977
Home: 619-***-****
Cell: 619-***-****
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