Sales Insurance

Nicholas C. Futrell

**** ***** ***** ( Lubbock, TX 79424 806-***-**** (

*********@***.***

Career Profile: Sales / Management

Over 15 years of experience in sales and related functions, including

positions as a leader and contributor in B2B and B2C sales. Offer a

specialized background in the insurance industry as well as skill sets

transferable to multiple fields. Proven record of meeting and exceeding

sales goals, including the growth of a client base from zero to over 660 in

a 3-year period.

< Experience in all phases of the selling process, from prospecting and

lead generation through presentations, negotiations, and follow-up

activities. Documented sales performance over a period of time, using a

tenacious, determined approach to achieve success in increasing sales,

customer bases, and market share.

< Skilled in applying detailed technical and product knowledge. Gained and

leveraged in-depth knowledge of the insurance industry to provide the

best solutions for customers' needs. Proficient in conducting research

and analyzing information on industry product launches, trends, and best

practices.

< Built a solid network of contacts and relationships in Lubbock.

Demonstrated the ability to establish strong, sustainable relationships

with individuals in multiple fields, including professionals in the

healthcare, manufacturing, retail, education, and other industries.

Background in servicing high net worth clients.

Core knowledge and skill areas include:

Sales Development Lifecycle Sales Prospecting and Lead

Expertise Generation

Region, Territory and Market New Sales Opportunity

Expansion Identification

Contract Negotiations and Consultative/Solutions Selling

Adjustments Approaches

Customer Needs Assessment & B2B Customer Relationship

Fulfillment Building

Inside Sales and Outside Sales Team Training, Mentoring &

Management Evaluation

Professional Experience

ALLSTATE INSURANCE - Lubbock, TX - 2004-Present

Director / Agent, 2007-Present

Launched agency from the ground up in October 2007 following successful

tenure with Allstate as Senior Claims Adjuster. Hire, supervise, train, and

evaluate the performance of employees, establishing standards of conduct

and expectations. Create and implement the entire marketing plan, including

phone scripts, hypothetical quotes, and marketing collateral materials.

Manage all budgeting and financial functions.

. Grew the agency from zero to over $600,000 in premiums based on a results-

focused business development strategy. Expanded the customer base from

the ground up to over 660 in 3 years.

. Achieved customer retention rate of 95% and above that surpassed the

typical industry average of 80% within a highly competitive market,

followed by household penetration of 2.0 policies per home.

. Created Business-to-Business strategies in marketing the agency to other

companies in the area; leveraged knowledge of claim handling to pinpoint

optimal solutions for meeting clients' insurance requirements.

. Conducted comprehensive, ongoing research within the industry to keep up-

to-date with new and emerging products, trends, and events. Recognized by

customers as a valuable source of information.

Senior Claims Adjuster, 2004-2007

Handled and resolved 1st party customer insurance claims, with a focus on

achieving mutually beneficial outcomes. Addressed claims that included

death claims (guiding families through the claims and settlement process)

and fraud claims (investigated potentially fraudulent claims perpetrated

against both customers and Allstate).

. Improved customer satisfaction by 5-7 points (representing a significant

increase within the industry) by developing claim handling guidelines to

streamline the claims process.

(continued)

PROFESSIONAL EXPERIENCE, continued

. Received positive feedback from 100s of customers for efforts in

addressing and resolving their problems, including individuals suffering

through traumatic and tragic experiences.

. Resolved liability accidents and settled claims in excess of $500,000;

spearheaded increase in profitability from a lower 70% to over 90%.

OUTDOORSMAN - Lubbock, TX - 2000-2004

Sales Associate / Accounts Payable Manager

Completed sales with individuals purchasing products for outdoor

activities. Interacted with customers to provide information on numerous

products. Maintained positive communications and relationships with

customers to generate repeat and referral business.

. Ranked as a Top Sales Associate for the sales of high-end backpacking and

outfitting gear.

PRIOR EMPLOYERS:

Joe's Crab Shack ( Discount Tire ( Futrell Funeral Home

. Completed training in front-end management with Joe's Crab Shack.

Provided outstanding service to guests as a Server that led to repeat and

referral business for the establishment.

. Gained experience in various areas of the business within the funeral

home, enhancing skills in interacting with individuals enduring difficult

and tragic circumstances.

Education & Credentials

BBA in Marketing

BBA in Management

TEXAS TECH UNIVERSITY, Lubbock, TX

Certifications / Licenses

Series 6 and Series 63 Variable Licenses

Property and Casualty, Life and Health Insurance License

Affiliations

Committee Member & Secretary/Treasurer, Allstate Claims Kickoff Committee,

2005-2007

Vice President & Member, Business Networkers International (BNI), 2007-2010

Member, Partnership in Education Lubbock Independent School District, 2007-

2011

Volunteer & Member, Tell a Gal PAL (Allstate Foundation), 2007-2011

Vice President & Member, Hurricane Katrina Response Team, 2005

Mentor, Mentor Program with Allstate Claims, 2004-2007

Member, Lubbock Chamber of Commerce, 2007-2010

Member, Lubbock Rotary Club, 2007-2010

Volunteer, Meals on Wheels Lubbock, TX

Awards & Recognitions

Recognized for raising the most donations of any Allstate Agent in Lubbock

for Tell a Gal PAL fundraiser, 2007-2010

Acknowledged for 93 ALI (Agency Loyalty Index), the highest score in the

company, 2009 & 2010

Received Allstate's "Good Hands in the Community" award, 2007-2010

Earned Rotary Youth Leadership Award, Camp R.Y.L.A., 2004 & 2006

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