Project Manager Management

Maurice Wilburn

***** **** **** ***** ***** . Plainfield, Illinois 60585

815-***-**** (residence) . 815-***-**** (cell) .

*******.*******@*******.*** . http://www.linkedin.com/in/mauricewilburn

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Summary

Change Management Professional experienced in large-scale organizational

change an effort who brings a demonstrated ability to develop and execute

change management methodology and procedures to drive growth, mitigate risk

and meet organizational objectives.

Accomplishments

. Worked closely with all levels within an organization to develop

methodology for the quick adoption and implementation of change

management methodology and procedures.

. Ensured that standard methods and procedures are used to review and

handle all technology changes for the IT functions of a major

organization.

. Defined and designed operational standards, processes and procedures to

support a comprehensive change management process.

. Achieve sustainable performance improvements through change management

processes.

. Ability to identify complex business issues and then develop and

implement actionable, measurable solutions to help the organization

flourish.

. Proven leader with highly developed communication, recruitment, training,

team building, coaching, and mentoring and conflict resolution skills.

. Demonstrated success in planning, managing and implementing broad range

of technology-related initiatives, including security, IT service

management, enterprise and disaster recovery solutions.

. Strong technical background in systems architecture and network

administration.

Core Competencies

. Continual Process Improvement

. Change Management

. Quality and Risk Management

. Project Planning, Service Design and Management

. Forecasting and Budgeting

. Tracking, Reporting and Maintaining Metrics

. Vendor Search, Selection and Evaluation

. Employee Mentoring, Motivation and Supervision

. Excellent Rapport with Staff, Executive Leadership, Clients and Vendors

. Strategic Planning

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Education and Training

Master of Science in Applied Technology, DePaul University

Bachelor of Science in Telecommunication Management, DeVry University

ITIL (IT Infrastructure Library) v3 Certification

Technical Skills

Microsoft Windows Server 2000/2003/2008 Active Directory Microsoft SQL

Server 2005 MS SharePoint 7.0 Microsoft Exchange Server 2007 Websense

Appliance Cisco Ironport Cisco Call Manager 4.1/ Unity 4.0 Netapp

(ONTAP 7.2) MS Clustering Veritas Clustering Solarwinds ESX /ESXi

4.0 Marathon Clustering Citrix Presentation Server 4.5 Brightstor

ARCserve GoverLAN BMC Configuration Management ChangeGear (IT Service

Management Solution)

cont.

Professional Experience

Infrastructure Manager

Rosenthal Collins, Chicago IL (09/2009 to present)

. Developed change management plan, processes and methodology,

including software implementation that supported business goals.

. Led 4 teams (Networking, Help Desk, Desktop Support and 2nd-Level

Support) with 12 employees that served entire organization.

. Oversaw disaster recovery planning, business continuation planning and

disaster recovery data center build out.

. Established process and procedures for call support, desktop support,

server support and network support.

. Led team that replaced server platform hardware, upgraded Active

Directory 2008, upgraded Microsoft Exchange to 2010 and implemented

server virtualization .

. Trained, developed, mentored and motivated employees, increasing

employee performance and retention rates and helping staff grow

professionally.

Network Analyst/Project Manager

Unitrin Data Systems, Oakbrook Terrance IL (08 to 4/22/09)

. Researched, developed and implemented automated patch management

solutions for 500 servers reducing manual intervention by 70%.

. Provided on-going support for modifications of Cisco Call Manager and

Unity Voice mail resulting in major reduction in downtime.

. Developed and implemented a migration plan for 2003 Exchange Front End

servers to CAS server resulting in the in the reduction of hardware by

80%.

. Streamlined Document Management System and processes reducing document

procurement and approval turnaround from 2 weeks to 2 days.

Project Manager/Senior Server Analyst

Goldman Sachs, Chicago IL (10/2003 to 03/2008)

. Planned, developed, implemented and managed Netapp server migration

that converted 16 terabytes volumes from traditional to flex in an

accelerated 6-month timeframe, saving the company more than $100K over

3 years.

. Developed and implemented effective, scalable security, server and

workflow solutions.

. Led 5-person team that supported more than 350 end users and 10

business units.

. Trained, mentored and motivated employees, increasing employee

performance and retention rates. Also improved employee morale by

helping integrate disparate workplace cultures after First Options

acquisition.

Senior Analyst Server Administration

First Options (acquired by Goldman Sachs in 2003), Chicago IL (12/99 to

10/2003)

. Oversaw administration, upgrades and maintenance of Microsoft Exchange

Server and more than 200 servers while maintaining 99.9 %

availability.

. Led team that implemented Trading Technologies 7x domain

infrastructure for 200+ servers.

. Developed systems and maintenance for redundancy risk

management/disaster recovery.

Network Administrator

Chicago Housing Authority, Chicago IL (10/97 to 12/99)

. Supervised the administration, maintenance and troubleshooting of WAN

and servers.

. Designed and planned the organization's IT expansion.

. Installed hubs, routers and server-related hardware and software, and

fault tolerance.

Desktop Support Technician

Hewitt Associates, Lincolnshire IL (10/95 to 10/97)

References available upon request.

Contact this candidate