Customer Service Administrative Assistant

Location:

Posted:

February 21, 2011

Fhalyn Gilbert

South Holland, IL. 60473

*************@*****.***

OBJECTIVE

An administrative assistant position in which communication, as well as customer service skills, and

fast learning are utilized.

EDUCATION

Northern Illinois University, DeKalb, IL. August 2002- May 2007

Governor‘s State University, University Park, IL. August 2008- Current

EXPERIENCE

Acting Manager/Photographer, Picture Me Portrait Studio, Glenwood, Illinois, Nov. 2007-Current

Train new employees

Assist in scheduling

Keep track of store inventory & placing store material orders

Capturing unforgettable moments for our customers with the latest in digital photography.

Providing professional photography, exceptional customer services and timeless products

Offer unique posing options, creative photography selections, & an assortment of enhancements

Intern, Sherwin-Williams, Chicago, Illinois, May 2007-Aug. 2007

Learned paint and product knowledge

Used knowledge to provide customers with the best customer service

Interviewed several managers within the company, learning their daily activities & responsibilities

Learned about merchandising and product and lost within the company

Receptionist, Skin Solutions, Homewood, Illinois, May 2005-Jan. 2007

Answered and returned calls of clients for appointments or any questions in general

Made brochures and other advertisements for the company

Input information for banking program, Peach Tree

Interacted with customers to insure quality satisfaction

Was responsible for batching out and keeping track of money earned each day

Helped set up esthetic school

ACHIEVEMENTS and ACTIVITIES

National Student Leadership Conference 2001, Who’s Who Among High School Students 2000, Who’s

Who Among College Students 2003, National Dean’s List 2004, International Mission on Business in

China 2005, Rainbow Push Coalition 2005, E.B.O.N.Y. Women 2005, National Student Honors Society

2006, Salem Baptist Church’s Pastoral Care Ministry 2010, Salem Baptist Church’s Young Adult Choir

2010