Customer Service Manager

MICHAEL T. KITCHINGS

Riverside, CA

Mobile: 951-***-****

Email: ***********@*****.***

OBJECTIVE: Marketing, multimedia software and graphics development position or PC technician position.

SUMMARY:

• Bachelors of Science in Computer Science in progress.

• 2 years of customer service experience.

• Proficient with Microsoft Office (60+ wpm) and Operating Systems (95-7), Adobe Photoshop,

Internet usage, building/maintaining/upgrading PC hardware & software components, and 2-D

graphics.

• Production Assistant for a corporate film by Pinerock Productions, New York, New York

EDUCATION: Bachelor of Science in Computer Science, June 2012

California State Polytechnic University, Pomona, California

Courses taken include:

Lettering and Typography Micro-computing

Drawing Techniques Fundamentals of Web Site Development

2-D Design Computers in Society

EXPERIENCE:

• Service Runner, March 2010-February 2011

Aramark Food Service and Refreshments, Edison Field, Anaheim, California

Delivered responsive service and learned to multi-task with a team to supply accommodating

patron services under demanding game-day conditions. Took and distributed orders, managed

cash receipts, and maintained a welcoming, pleasant atmosphere.

• Clerk, Office of Admissions June 2009-October 2009

California State Polytechnic University, Pomona, California

I provided clerical upkeep through campus work-study program. Was able to work

independently without supervision and on occasion be the only one in the office. Sorted, input

and maintained incoming student transcripts and other academic records for easy future

reference.

• Guest Service Associate, June 2007-June 2008

Parking Company of America, Irvine, California

I was able to work solo events with managerial duties without supervision. Provided prompt,

friendly driving and parking services for large corporate and private events.

ACTIVITIES:

• Rec Sports Manager for 6 teams and over 50 students for Cal Poly Pomona Intramurals

• Planned, supplied and prepared events and dinners every week, for over 40 members of the

Delta Tau chapter of Phi Kappa Tau Inc. for 9 months.

• L.A. Marathon, Volunteer, 2006-present

• AIDS Walk, Volunteer, 2006-present

• Matt’s Run, Volunteer, 2006-present

• Take Steps, Be Heard for Crohn’s and Colitis Walk, Volunteer, 2006-present

• The Painted Turtle, Volunteer, 2006-present

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