Customer Service Software

Christian Ray D. Munsayac

**** *. *********** ******

Chicago, IL 60625

773-***-**** **********@*****.***

QUALIFICATIONS SUMMARY

IT Support Professional adept at establishing customer relations and

delivering upright solutions to maximize customer satisfaction. Advanced

experience resolving computer problems and performing optimization of

software installations, peripherals, hardware, and software performances as

well as administering and maintaining network connectivity issues. Proven

ability to evaluate processes and create / implement efficiencies for job

performance optimization. Recognized for being a trustworthy, dependable,

highly-motivated team player who excels in fast-paced environments through

effective prioritization and multi-tasking.

Systems Upgrades Testing / Systems Integration /

Troubleshooting Expansion

Network Connectivity Windows Platforms Analysis / Problem

Issues Identification

Performance Optimization Data Customer Service

Processing/Typing

TECHNICAL SKILLS

Software Windows (2000, XP, Vista, 7, Server 2003, and Server

2008), Microsoft Office (2003 and 2007), Active Directory,

Lotus Notes, Ubuntu, Cisco CLI.

Browser Internet Explorer, Firefox, Safari.

Hardware Workstations, Laptops, Routers, Hubs, Modems, Network

Cards, Memory, Printers, Scanners, Wi-Fi

Protocols/Secur TCP/IP, DNS, DHCP, FTP, VPN, DOS, TELNET, FIREWALL.

ity

PROFESSIONAL EXPERIENCE

COMBINED INSURANCE, Chicago, IL 2006 - 2010

Data Support Analyst

Administered and

maintained network connection of all reprographic printers to company's

business units. Monitored inbound traffic and secured files that are sent

to centralized server. Created reports on tracking mail operations and

print processes volumes and costs.

. Increased production level 20% and reduced department labor cost 7% by

redesigning and implementing workflow procedures.

. Reduced administrative time by 15% utilizing Excel databases and mail

merges for updating customer information, creating and implementing

improvements to the established procedures.

. Eliminated duplication risk through verifying 15,000+ client checks

processed by billings staff.

TYSON AGRO VENTURES INC., Caloocan City, Philippines 2005 - 2006

Desktop Support

Provided general phone-desk support and technical support on LAN, hardware,

and software issues for approximately 50+ PCs and 10+ printers. Managed

computer upgrades, installations, configurations, repair and performance

optimizations. Analyzed technical problems, initialized scheduled tasks,

and created and managed user accounts.

. Saved operational downtime and repair / unit replacement costs by

recommending significant upgrades of hardware systems and software

applications.

Christian Ray D. Munsayac Page Two

TYSON AGRO VENTURES INC. (Continued)

. Connected users to other print services while diagnosing and resolving

printing issues, resulting in no discernable decrease in productivity.

. Installed and set up 20+ computer workstations on Windows XP at an

extended branch, completing the 2-week project in 8 days through

successful prioritization and multi-tasking.

. Mitigated security threats by proper set up of firewalls and software

devices within network LAN.

EDUCATION

BBA, Computer Applications, De La Salle - College of Saint Benilde, Manila,

Philippines

CERFITICATIONS

CompTIA Network+ and Security+

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