Customer Service Assistant

Customer Service Rep.

Objective To secure a position with a company that will allow growth and

utilize my skills for advancement.

Education

Connors State - Warner, OK (2002)

Qualifications

. More than 5 years of Customer Service experience

. Strong ability to work well with others as part of a team

. Excellent verbal communications and interpersonal skills

. Great ability to work well with the public on a constant

basis under stressful conditions

Experience

Worry-Free Business Solutions

Customer Service 06/2008 - 08/2010

Handled multifaceted clerical task (e.g. data entry, filing,

records management) as the assistant

Maintained database and ensured the delivery of premium service.

Quickly became a trusted assistant known for "Can-Do" attitude,

flexibility and high-quality work.

Highlights:

. Communicated effectively with multiple departments to plan

meetings and prepare welcome packages for new members.

Established strong relationships to gain support and

effectively achieve results

. Co-developed comprehensive, 60-page training manual that

enabled faster ramp-up for newly hired support staff

. Developed innovative PowerPoint presentation used by the

Office of Admissions to market executive support programs

to potential student

Home Depot Call Center

Call Center 04/2006 - 05/2008

. Provides customer service to Home Depot's national customer

client base via telephone and mail communications. Process

orders and quotes for customers and expert supporting call

center order fulfillment and delivery was processed

efficiently per company guidelines

. Responsible for billing the quotes and passing it on to

sales

American Family Mortgage

Loan Processor 11/2005 - 04/2006

. Handle conventional and/or government guidelines

. Process underwriting and/or closing procedures/federal

lending regulations governing real estate lending

. Manage a heavy pipeline of 50 plus loans

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