Project Manager Training
Resume:
Oswego, IL. *****
Brunswick Corporation
Brunswick Bowling & Billiards
February 22nd, 2011
Lake Forest, IL. 60045-4811
Dear Hiring Manager:
Strategic planning, strong project management, leadership, training and
development, facilitation, initiative, ethical work practices and
analytical skills are inherent traits that are fine-tuned through hands-on
experience. For the past 14 years, I have been using my talents to lead
teams both on-site and remotely in the Financial Stock Market and Retail
Industry.
I am interested in the Training Specialist that is currently available at
Brunswick Corporation HQ - Brunswick Bowling & Billiards in Lake Forest IL.
My resume is enclosed for your review. Given my related experience in the
project management and training management arena along with my excellent
capabilities I would appreciate your consideration for this job opening.
As you will notice in the enclosed r sum , I have an extensive experience
as a leader. I formally held the title of Training Manager and Quality
Assurance Project Manager for the Thomson Financial Corporation at the
Speed Feed Development Center located in Naperville Illinois. I am
currently the Training Project Manager for the Quality Training Department
at LTD Commodities. The Thomson Financial Corporation where I worked as a
team player provides integrated information and technology applications in
the global financial services industry. Along with my leadership duties, I
also provided to Thomson both release management, project management, and
training and employee development duties. The Speed Feed workstation
product, which was one of my key leadership projects, led to its highest
increase of revenue by 12% from its previous years and continued to
increase each year. Leading and coaching a team to strive to give their
best is the first step in accomplishing the workstation goal.
My business experience has helped me develop strong communication skills
both verbal and written. My experience in the Financial Industry has
provide me with the skill to organize as well as work efficiently in a
extremely fast pace environment.
Attached is my r sum ; I would like the opportunity to discuss how my
skills would benefit the Brunswick Corporation. You can reach me to
schedule an interview by contacting me at this number 630-***-****, or you
can contact me by e-mail at *********@*******.***. I look forward to
hearing from you in the near future. Thank you for your consideration.
Sincerely,
Elizabeth Marquardt (Lisa)
*********@*******.***
`
`Elizabeth Marquardt (Lisa)
429 Prairie view Drive ~ Oswego, IL 60543
630-***-**** ~ *********@*******.***
Looking to use my Facilitation, Training Leadership, Project
Management, and Quality Analyst/Management, Sales, Operations and
Management skills to Move, Lead or Assist a company to the next level.
Fourteen (14) years of experience in:
Training and Development Senior SQA Sales
Performance Coaching
Training Analysis Management Quality Management HR
Recruiting and Interviewing
Performance Project Management Outsource Projects New
Hire, Technical System,
Project Manager Supervisor Soft Skills, and
Orientation Training
Call Center Team Leader Manager/Leadership Call
Center Operations Liaison
Accomplishments
. Initiated, developed and implemented LTD's employee training
program to include agent motivation, development and LTD's first
training performance gap analyst program. This resulted in a
22% increase in customer service over the course of 1 year.
. Key Player in the Agent Training and Floor Rollout Upgraded to
the SAP system. Scope of work included developing training
materials based on requirements, facilitation, floor
observations and agent assistance coaching, and training
performance gap analysis.
. Key Player in the New Performance Management Training and
Quality Initiative Program.
. Created and implemented Sales Performance Awards Program
increasing agent sales by 10% quarterly.
. Created and implemented Training Performance Gap Analysis - with
customer error measurement. Resulting in a decrease in agent
monitor errors by 4% monthly over 6 months.
. Secured growing sales and customer expectations with the newly
developed and implemented QA and Training departments.
Documenting and implementing QA and Training process, aligning
QA and Training with SDLC. Resulting in an increase of revenue
by 12% on the workstation product.
. Managed teams on-site and remotely traveling from site to site
across different states while providing effective coaching and
development.
. Recommended changes at Thomson Financial to include schedule
adherences prior to the stock market opening using Blue Pumpkin
demonstrating a decrease in abandon calls by 3% monthly.
. Project Manager - Employee Succession Planning process during
the September 11th tragedy while in the Stock Market arena.
EDUCATION: Elgin Community College, Elgin, IL. Honors Deans
List. Rochville University
COMPUTER SKILLS: Complete Knowledge of all MS Office Suites including
expertise MS Project, MS Word, Excel, PowerPoint, Outlook, Access, and
Visio: Kronos Experienced 360 Impact Peoples Schedules, AVAYA CMS, NICE
ANALYZER, and SAP (My SAP).CRM, and Basic knowledge of Crystal Reports
Demonstrated accurate typing of 55+ wpm Database entry Certificate -
Elearning Software - Articulate 09 / Engage 09.
REFERENCES: References available on request.
Contact this candidate