Customer Service Sales

Carol K. Monroe

**** ********* ***. #* * El Cajon, CA 92021* 619-***-**** *

***********@***.***

Profile

Motivated Multi-tasker

Organized Ability to prioritize

Positive Attitude Adapt to new technology

Detail oriented Effectively manage data

Diplomatic & tactful with clients and Ability to work independently

employees Dependable

Confidential

Team player

Skills Summary

MS Word Scheduling/Calendaring

Excel Contract Administration

Outlook Data Entry

Typing - 50 wpm Policies & Procedures

Customer Service Accurate & Timely Reports

Salesforce CRM Proofreading

Great Plains Accounting Multi-line phone system

Professional Experience & Accomplishments

. Supported sales account representatives by verifying the sales

transaction, updating information in Salesforce CRM and ensuring that

the customer understood the process, timelines, and accounting

procedures

. Performed data entry in Great Plains accounting system of all product

orders and student registrations from faxes, P.O.s and the Online

Store

. Calendared and updated all training events and trainer schedules daily

on Outlook and Sharepoint database

. Generated income and commission reports

. Trained and supervised temporary personnel and new administrative and

sales support employees

. Implemented and documented procedures and policies to streamline the

work flow

. Quickly grasped and adapted to new and changing technology

. Liaison between departments to ensure communication and information

was received in a timely and accurate manner

Employment History

3/98 - 6/2009 NAN McKAY & ASSOCIATES - El Cajon, CA

Administrative Assistant/Sales Support/Customer Service

For a training company presenting seminars/consulting services

to housing agencies nationwide on how to implement HUD housing

programs. My job duties included assisting the sales manager

and sales representatives - follow-up with clients on questions

or problems - calendaring of the trainers and venues,

coordinating training materials to be sent, registering students

for seminars, data processing/invoicing of all product orders,

compiling sales reports and analysis, updating and initiating

policies & procedures, and interacting with all company

departments to ensure the clients were served in a pleasant and

timely manner.

5/93 - 2/1998 CHELSEA INVESTMENT CORP. - Solana Beach, CA

Administrative Assistant/Assistant Property Manager

Assistant to 5 project managers and the owner of a real estate

development company involved in procuring LIHTC financing for

low income housing projects. Responsible for phones/reception,

typing all correspondence, compiling/organizing information for

application for funding, payroll, accounting, liaison with

property managers and vendors, travel arrangements, calendars.

Assistant property manager for 240 unit apartment complex which

entailed leasing, collecting rents, interacting with tenants and

vendors, generating work orders and supervising the turn-over

process.

Education

Graduated as honor student - F.B. Kellogg High School, St.

Paul, MN

Cuyamaca College - R.E. Major - part time - 35 units

Certificate of Achievement in Real Estate from Cuyamaca College

-

California Notary Public - 2009

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