abhtes@r.postjobfree.com

Tel. 408-***-****

QUALIFICATION SUMMARY:

A results-oriented, intuitive engineering professional with 15+ years

of electronic troubleshooting experience. Special expertise in

telecommunications, laser optics, metrology and networking. Major

strengths include project management, verbal, written and

interpersonal skills. A tenacious, technical problem-solver able to

make efficient decisions under pressure. Enjoys working as an

individual contributor as well as in a team.

AREAS OF EXPERTISE:

Robotics Technical Writing SAP, Oracle, Siebel

Network Troubleshooting Analog and Reading Electrical

Implementation Digital Circuits Schematics

CAD Compliance Engineer Programing PLCs

RF Technician Optics Technician Technical Support

Engineer

EXPERIENCE:

2008 to Present Abbott Medical Optics Technical Support Engineer

. Troubleshooting equipment issues with customers over the phone, both

hardware and software on femtosecond lasers and phaco operating units.

. Assist onsite field service engineers with troubleshooting, parts

research and network issues.

. Writing and reviewing Technical Tips, Service Bulletins and Technical

Procedure documentation.

. Identifying and escalating equipment issues to R & D from the field

2004 to 2008 Agilent Technologies Field Service Engineer

. Install, repair (hardware and software), network and perform

maintenance on test and measurement equipment, including DNA

microarray scanners.

. Training customers in proper usage of several types of equipment and

validating equipment for FDA compliance.

. On-site troubleshooting, analysis and maintenance of several types of

equipment.

. Self-supervising - responsible for arranging own extensive business

travel and organizing own schedule, both regular maintenance visits

and emergency repairs

2003 to 2004 Yamas Controls Controls Service Technician

. Installed and networked building automation systems using PLCs,

actuators, sensors and valves.

. Troubleshot and maintained HVAC automated systems

. Set up and installed keyless entry security systems

. Programmed and maintained building, fire, and life safety systems

2002 to 2003 Proactive Business Solutions Metrology Engineer

. Second Shift Lead Technician, Air Purity Program monitor

. Calibrated tools to within standards measured in microns.

. Trained site operators and technicians on tool safety, maintenance and

operation.

. Performed routine maintenance activities and repairs on 33 different

types of metrology tools.

. Increased uptime on metrology tools to over 93% of tool availability.

. Designed a Tool User Protocol that managed tool usage and protected

proprietary customer data.

2000 to 2002 Applied Materials Deployed Field Service Engineer

. Performed system start-ups, installations and preventative maintenance

at various customer sites worldwide.

. Increased productivity 25% by creating a troubleshooting matrix for a

particle monitor and an SEM.

. Managed 11 customer engineers' work task schedules and security

arrangements.

. Coordinated and implemented network between eight tools.

. Supervised installation of all facility requirements enabling up-to-

code build of product demo fab.

. Successfully negotiated requirements between contractors and city

civil engineers.

05/95 to 07/98 United States Navy Aviation Electronics Technician

. Managed up to 20 personnel troubleshooting and repairing aviation

equipment, negotiated maintenance schedule

. Maintained 53 different telecommunication systems unique to the EP/ES-

3A ESM systems.

. Trained and educated military personnel on aircraft safety, basic

maintenance and troubleshooting electronics, maintained all electronic

publications, maintained all support calibration equipment.

. Performed Emergency Reclamation Team duties (partial recovery of

downed craft, assisting in crash investigation).

EDUCATION:

June 1998- 2000 University of Lawrence,

Electrical Engineering Kansas KS

Amy Phillips

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