Customer Service Sales

***- ***- ****

Kelly R. Noriega

*** ********, ****, ** ***** **********@*****.***

P rofessional Profile

Eight years experience in Sales Support (B2B & Franchise), Managing Guest Issues (Customer Service)

and assisting Executives. Prior to this, I worked in Banking for eight years and Insurance Industry for

eight years.

1. Create Graphics 2. Manage/Coordinate major aspects of

1. Manage Executive’s (CEO, COO, etc.) Travel Sales

1. Coordinate Conventions/Board Meetings and 2. Project Management

3. Assist Legal Department

Departmental Meetings

2. Create Corporate Newsletter 4. Create Presentations for Executives &

Conventions

P rofessional Accomplishments

Graphics: P rojected designed and created for Management:

1. Created Door Clings(advertising) for KooKooRoo in CA

1. Set Up Conventions (Signs/presentation backgrounds) for Franchise Department

1. Updated Franchise Menus

Customer Service/Guest Issues

2. Created Responses to Guests

2. Created/Maintained Master Phone List

2. Strong communication Skills (Managed All Level 3 Guest Issues)

3. Quick Resolutions assessment

4. Assigned difficult and major tasks by Upper Management-(Complete Large Projects)

5. Researched and Implemented Salesforce.com for Franchise Department

6. Great ability to research and Assist Legal Department with lawsuits

7. Organized office Relocations timely and efficiently

A dministrator

3. Research, plan administration, t ravel arrangements for Corporate Executive meetings

4. Strong Internet ability/ Knowledge

3. Efficient processing & data entry to distribute in Sales Department & Leadership team

Work H istory

Fuddruckers Corporate, Austin, TX Feb 2005 – Dec 2010

Executive

A dministrator

F ranchise Sales

Sales Coordinator EPSIIA Corporation, Austin, TX Jan 2001 - April 2004

Account Representative Texas Medical Association Insurance, Jan 1999 – Jan 2001

A ustin, TX

Call Center Representative PCA/Humana, Austin, TX Mar 1997 – Jan 1999

Benefits Administrator Texas Workers Compensation Jan 1993 – Oct 1996

I nsurance Fund, Austin, TX

E ducation/Licenses

Austin, TX

Austin Community

College

A ll Lines Adjuster

L icense #254935 (exp

1/7/13)

References

Keith Coleman, Fuddruckers - VP of Franchise 281-***-****

Todd Culbert, Fuddruckers – Director of Franchise 512-***-****

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