Manager Management

Danielle Alford Smalls

***-** ******* ****, ********* NY 11413 718-***-**** home 917

***-**** ****** **********@*****.***

Objective To obtain a challenging position that will utilize

skills I have developed through my work experience,

while allowing me the opportunity for upward

mobility.

Experience Collection's Specialist

7/08 - Present Thornton-Tomasetti Group, Inc. New

York, NY

Responsible for the collections activity and follow

up on over two hundred accounts.

Establish and maintain relationships with

customer's accounts payable department and other

contact personnel

Provide invoicing, A/R, claims and cash application

related problem solving

Escalate problem accounts to management as required

by business circumstances

Create reports and provide analysis to management

about the status of assigned customer portfolio.

Communicate with Engineers to solve collection

issues with clients

Billing Coordinator

1/06 - 7/08 Thornton-Tomasetti Group, Inc. New

York, NY

Generate and distribute client fee and expense

bills

Set up and maintain projects accuracy in database

Reconcile accounts and research any discrepancies

Prepare A/R aging reports and other related reports

Handle client inquires - including provide

outstanding balances, copies of open invoices and

time sheet back up.

Training of new Billing Coordinators in billing

procedures

Correspond with engineers regarding issues

pertaining to outstanding receivables

Monitor employee time sheets for timely and correct

submission

Assist staff accountants and others with special

projects as needed

Distribute Petty Cash and Travel Advances as needed

Account Manager

12/98 - 7/05 Access Capital Inc, New York, NY

Responsible for the collections activity and follow

up on over two hundred accounts.

Resolve discrepancies such as chargebacks and other

disputes with accounts

Negotiate payment arrangements with clients

Provided management with monthly aging reports

Referred clients who defaulted on payment to

collections agencies

Collections Representative

8/97 - 12/98 Rosenthal & Rosenthal Inc, New York,

NY

Responsible for the collection of numerous accounts

Communicate with clients via heavy phone contact

Resolve discrepancies and other disputes with

accounts

Assisted credit analysts with credit decisions

Skills Proficient in Excel, Microsoft Word, Outlook,

Deltek Vision. Detail oriented, accurate,

organized, efficient and a good problem solver.

Excellent verbal and written communication skills.

Display high standards of diplomacy along with

sound business and relationship judgment.

Education York College, Jamaica, NY

1992 - 1995

Specialization : Liberal Arts

References Available upon request

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