Customer Service San Francisco

Monte John Mamea

**** ****** **.

Hayward, CA ***45

Cell 415-***-****

OBJECTIVE: To secure a position with a well established organization with a

stable environment that will lead to a lasting

professional relationship.

SUMMARY OF QUALIFICATIONS:

. Able to meet deadlines under pressure in a timely manner

. Accurate sense of direction and comprehensive visual memory

. Good human relations and verbal communication skills

. Professional, neat appearance & excellent customer service

. Ability to operate forklift

WORK EXPERIENCE:

DRIVER

DHL EXPRESS, SF, CA

04/05 TO 10/08

Responsible for operating company vehicles and providing courteous and efficient

delivery and pick/up of packages; obtaining signatures for delivered packages.

Maintain inspection and safety of cargo and mail sort, perform duties in accordance

with company policies and procedures. Complied with Federal, State and local

regulations.

SKYCAP LEAD SUPERVISOR

PREMIUM SERVICE MANAGEMENT, SFO AIRPORT, SAN FRANCISCO, CA

03/01 TO 04/05

SKYCAP PORTER SERVICE

ITS, SFO AIRPORT, SAN FRANCISCO, CA

05/97 TO 03/01

SECURITY BAGGAGE HANDLER

WACKENHUT SECURITY, SFO AIRPORT, SAN FRANCISCO, CA

04/94 TO 05/97

Effectively managed and supervised 15 employees, managed time-off, ensured all shifts

were covered. Assisted passengers with baggage check-in, air-freight, computerized

ticketing, and directions. Demonstrated problem solving skills every time while

passenger questioning or challenging security employee regarding FAA and TSA

regulations. Provided information assistance regarding location of airlines,

terminals, parking, concessions and any other airport information for over a thousand

travelers a day.

Capable of distinguishing the difference between a valid boarding pass and a

passenger itinerary, also capable of identifying validities of different

identifications. Provided professional wheelchair assistance to all passengers in

need; ensured all passengers were delivered to their wanted destinations

satisfactorily and safely.

COSTCO

WAREHOUSE, SOUTH SAN FRANCISCO, CA

06/93 TO 04/94

DAVID K. LINDEMUTH FREIGHT SYSTEMS

WAREHOUSE, BRISBANE, CA

11/89 TO 06/91

REFERENCES AVAILABLE UPON REQUEST

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