Manager Customer Service
Resume:
Woolwich Twp NJ *****
*******@***.***
Robert J. Muentz
Summary
• Seasoned Professional: General Manager for Printing, Flexible/Rigid
Packaging, Pharmaceuticals and Manufacturing of Consumer Products with 15
years of International Manufacturing Experience.
Led Strategic Planning, P&L planning and goal development.
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Career Highlights
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Quality Systems Implementation
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• ISO System Introduction to the first of seven plants, and met all
ISO requisite advancements.
• Zero Defect and SPC system implementation.
• Implemented an SPC quality system and reduced internal defects
by 16%. GMP’s, and SOP’s with Visual Management techniques.
• Lean Manufacturing: Value stream Mapping, 5S, Kaizen, SMED,
and Kanban pull thinking. Reduced raw and WIP inventory by 28%
and squashed Plant Cycle times by 266%. Reduced direct labor costs
in consecutive years, 14% while improving throughput and decreasing
waste.
• Implemented a broad, process category based variation control
system that eliminated 60% of process centerline requirements and
minimized variation.
Eliminated and reduced Total Plant Waste by 52%.
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Greatly improved safety in an organization performing three times below the
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industry standard to over 780 days without a recordable incident. Reduced
days away from work from 2004/66 days to 2005/one day.
Managed complex business transition from third party to internal manufacturing
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and eliminated ($4 million) backorder within 4 months.
Led technological printing advancements to exceed current domestic levels and
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match leading European Printing standards.
Led and developed safety initiatives that resulted in 787 days without recordable
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incident.
2008- Current Tegrant Montgomeryville PA
Operations Manager Temperature Controlled Packaging Company
- Managed corporation’s flagship site with full accountability for recruiting, staffing, training, and
financials, advancing manufacturing capabilities and developed team while building significant
technical bench depth through performance management. Managed 50% increase in revenue within
one year, increased the following year profitability percentage without increase in revenue. Focused
on top areas of waste within the plant, conducted root cause analysis to determine key issue causing
$20k waste per month and set corrective measures in place to immediately improve this process,
savings of $240k in one year. Implemented process control systems reducing internal defects and
eliminated customer complaints on three types of common defects. Introduced Lean manufacturing
systems to the entire plant, which included Kanban, Kaizen initiative, 5S, SMED, process control
teams. Was requested to share these best practice results with other plants, documented the training
steps, developed three presentations and video recorded a cost savings SMED event with changeover
reduction from 90 minutes to 17 minute machine changeover.
2006 2008 Alpla Inc. Lima Ohio
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Plant Manager Rigid Packaging and Blow Molding Company
- Started Greenfield site with full accountability for recruiting, staffing, training, and financials and
developing new team with new equipment and new processes. Developed hiring and training plan
with detailed hiring, orientation, training and assessment for all start-up employees. Managing staffs
of quality control, production scheduling, logistics, maintenance, and operations that include eight
exempt and ninety hourly. Oversaw all plant activities and strategic direction including packaging
technological development to match corporate European standards. Implemented Lean
manufacturing system which included Kanban, Kaizen initiative, 5S, SMED, process control teams.
- 2004-2006 Nordenia Canada Belleville Ontario, CA
General Manager Flexographic Printing, Flexible Packaging and Converting Company
- Ultimate responsibility for Strategic direction, sales, company operations performance, metrics, P&L,
Human Resources, S&OP and continuous improvement. Managing staffs of customer service, sales,
quality control, production scheduling, logistics, maintenance, and operations that include eight
exempt and ninety hourly. Oversaw all plant activities and strategic direction including printing
technological development to match European Flexo standards, lamination, slitting and converting
operations
- 2002-2004 Cosmetic Specialties Inc. Oxnard, CA
General Manager Consumer Products Color Cosmetics
(High volume, small qty., number one selling consumer mechanical cosmetic pencil and
packaging)
- Ultimate responsibility for company operations performance, metrics, P&L, employee training and
development for. Managing staffs of customer service, quality control, production scheduling,
logistics, maintenance, and operations, which include ten exempt and 260 hourly. Oversee all plant
activities and strategic direction including cosmetics compounding, filling, assembly and plastic
injection molding, assembly and decorating operations.
- 2001-2002 Captive Plastics Phillipsburg, NJ
Plant Manager Injection Blow molded bottles, (pharmaceutical, cosmetics and personal care)
- Ultimate responsibility for plant performance, metrics, P&L, employee training and development.
Managing staff of eight exempt and 100 hourly. Oversee all plant activities and direction including
pharmaceutical and medical plastic injection blow molding, clean room operation and decorating
departments. Responsible for all aspects of the plant, cost saving initiatives, hiring/terminations,
policies, salary increases, and Quality System integration.
1991–2001 Binney & Smith Easton, PA
Manufacturing Manager, Consumer Brands, Crayola, Liquitex and Magic Marker.
- Successfully managed 120 employees in injection molding, thermoforming, and compounding,
batching and packaging manufacturing areas. Managed and master scheduled automated high speed
filling operations.
- Led transition to self-directed work teams in various manufacturing sites, employing over 300
employees. Received regional quality award for manufacturing team results.
Education
- 1998–2000 Muhlenberg College Allentown, PA
- BA, Business Administration
- Cumulative GPA 3.7.
- 1994–1998 Penn State College Bethlehem, PA
- Polymer Engineering.
- Atlantic Community College Mays Landing, NJ
- Electrical Engineering
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