Project Manager Management

Experience Summary

Sixteen years of experience in strategic consulting and technology

development. Helped grow small companies through hiring, proposal writing,

contract management, budgeting and team leadership.

A senior manager with significant experience in global implementations in

developing countries, software development and training and helpdesk

support of large-scale Internet-based applications.

Education

Master of Public Policy (MPP)

Harvard University, Kennedy School of Government, 1995

B.A. Politics, Philosophy and Economics

Claremont McKenna College, 1990 Cum Laude

Nanzan University

Nagoya Japan, 1989

Certifications

Project Management Professional (PMP) PMI Institute, 2008

CMMI for Development Appraiser

Software Engineering Institute, 2010

IT Infrastructure Library (ITIL)

APM Group, 2011

Experience

General IT: 16 years

Project Management: 13 years

Management: 10 years

International Development: 7 Years

Security Clearances

Secret Clearance (Current)

Professional Experience

Development InfoStructure, Inc. (Devis) Arlington, Virginia

Director of Customer Services, Project Manager

2004 - Present

. Serve on Devis' 5 member Executive Leadership Council (along with

President and CEO). Integrally involved in consulting, business

development, proposal writing, contracts management, process

improvements, staff hires and mentoring, and staff training and

certification.

. Helped the company double in size and manage the enormous change that

comes with fast growth.

. Constantly streamline and improve processes including helping obtain CMMI

Level 3.

. Improving customer-facing processes and client satisfaction.

Served as Project Manager for Several Major Projects:

Managed Global Deployment of USAID's Global Acquisitions and Assistance

System (GLAAS)

. Leading a team of over 50 staff and sub-contractors on this $24

million contract for the United States Agency for International

Development (USAID).

. Manage deployment of USAID's first global procurement system to 4,000+

staff in 80 nations. Includes staff travel to some difficult

environments (Haiti, Iraq, Afghanistan, Congo).

. Collaborate with multiple other contractors including Booze Allen

Hamilton, Delloite & Touche, SRA International, CompuSearch, Computers

Sciences Corporation (CSC), and BAE.

. Management of teams including 24 x 7 Helpdesk, production software and

server management, data migration, technical troubleshooting,

deployment, and training.

Managed Software Development and Deployment of TraiNet

. Managed software development, training, and a global support desk for

this USAID system to over 80 countries including dozens of overseas

trips for myself and my staff.

. Re-engineered the software from being desktop-based to being Web-

based.

. Integrated new helpdesk software to improve reliability and decrease

response time by 30%.

. Created feedback loops to increase staff knowledge, enhanced ability

to respond to user-issues, and improved staff morale.

Facilitating Micro-Lending in Developing Countries - Credit Management

System

. Project Manager for USAID's Credit Management System (CMS) software

which has tracked over $3 billion worth of loans in developing

countries via USAID covered credit-agreements.

. Managed the development, testing and deployment of this global system.

. Ensure collaboration with banks, NGOs and other stakeholders.

Managed the Development of DNA.gov

. Manage the creation of DNA.gov to enable more effective use of DNA

evidence by the criminal justice system. Includes 15 courses and

online certifications.

. Managed a team of business analysts, designers, developers, testers,

and deployment specialists and collaborated with four other

contractors in the development and launch.

Consultant to Streamline 17,000 Page Website

. Managed the redesign of a 17,000+ page Web site for the US Department

of Labor's Employment and Training Administration (ETA).

. Work closely with staff from over fifteen offices to help each meet

overall corporate objectives by streamlining content, improving

usability, focusing on policy objectives, and restructuring sites to

meet user needs.

. Helped agency shed 5,000+ pages of material, while improving usability

and satisfaction.

Interactive Applications Group (iapps) Washington, DC

2001 - 2004: Director of Client Service

1999 - 2001: Senior Project Manager

. Managed the Project Management Office (PMO) and a staff of project

managers, help desk and client relations staff.

. Provided strategic Internet consulting and Website development

services to dozens of major US nonprofits and foundations.

. Ensured the best possible client service through continuous client

feedback, analysis and process improvement.

. As part of the Senior Management Team, involved in strategic planning,

budgeting, staff reviews, training and hiring/firing decisions.

. Established ongoing Client Brownbags to improve client knowledge and

ability to manage technology.

. Managed the creation of several Intranets and Extranets to facilitate

collaboration, information sharing, and knowledge management.

. Clients included the Annie E. Casey Foundation, William T. Grant

Foundation, MacArthur Foundation, Gill Foundation, the Meyer

Foundation and the Enterprise Foundation among others.

Innovation Network, Inc. (InnoNet) Washington, DC

Director of Learning & Technology

1998 - 1999

. Guided nonprofit clients through internal strategic planning and

evaluation processes.

. Helped organizations create, baseline, and measure progress toward

specific outcome measures.

. Designed and marketed the InnoNet Web site which allows nonprofits to

create evaluation plans, budgets and fundraising plans online.

. Helped nonprofits to re-evaluate their strategic direction, internal

processes, and better evaluate funding opportunities.

. Results for the nonprofits were an improved ability to obtain funding

by demonstrating tangible evidence of program success.

U.S. Department of Health and Human Services (HHS) Washington, DC

Office of the Assistant Secretary for Planning & Evaluation (ASPE)

Policy Analyst

Presidential Management Intern

1995 - 1998

. Coordinated homelessness programs and policy for US Department of

Health & Human Services.

. Project and Grant Manager for multiple software, web and social

service initiatives including software which allows homeless service

providers to report on services provided.

. Briefed the White House Domestic Policy Council, and Congressmen.

. Received Secretary's Award for Distinguished Performance.

. Contributed to agency's first Strategic Plan.

. Managed creation of HHS' first web-based system to enable citizens to

publicly comment on proposed regulations.

D.C. Financial Responsibility and Management Assistance Authority

The "D.C. Financial Control Board"

Washington, DC

Program Manager

1997

. Responsible for financial and management oversight of the District's

Department of Health (DOH) and Department of Human Services (DHS).

. Managed the work of major consulting firms to assist in evaluating and

making recommendations on how best to improve the structure and

accountability of city agencies.

. Reviewed and approved procurement contracts, budgets & legislation.

. Contributed to reports and testimony before Congress which helped to

fundamentally alter the Federal government's financial relationship

with the District.

. Worked with DC contractors, advocacy groups and the DC City Council

and Mayor's Office to help with oversight and improvement of DC

Government.

Experience Highlights

Managed 50+ staff to deploy software to over 80 countries.

. Managed the creation, deployment, training and

help

. desk for software

used to track over 2.4 million training sessions worldwide.

Managed global Solutions Centers serving the globe.

Performed financial oversight and management of District of Columbia

agencies for a Presidentially created Financial Control Board.

. Personally briefed members of Congress, wrote congressional testimony,

and managed the development of congressional reports.

. Served as Presidential Management Intern and Federal Policy Analyst for 4

years.

. Managed development of one of the first Federal systems to enable online

comments.

. Created Micro-Finance software that tracks over $2 billion in loan

guarantees worldwide.

. Worked with over a dozen major Foundations to improve their processes via

Web-based tools.

.

[pic]

Contact this candidate