Customer Service Information Technology
Resume:
From: Rodney Baltazar
Subject: Introduction / Cover Letter
HR / Recipient
Attached is my resume the listed employment opportunity. It highlights my
qualifications and expertise in Information Technology. While at
Weyerhaeuser NA, I was able to successfully fill the needs of many
Information Technology positions and earned a reputation in providing
excellent support and work ethics. I have been able to effectively support
and ensure many computing environments and processes, from mainframes,
network / telecommunications, servers, PC's and applications. My background
also includes IT project management, policy management and other functions.
I greatly appreciate your consideration and time, and look forward to
hearing from you.
Sincerely,
Rodney Baltazar
********@***.***
QUALIFICATIONS / EXPERIENCE
. Throughout my career I have gained the skills to ensure business
continuity in a large corporate computing environment.
Responsibilities included consulting and support in areas of security,
management and oversight of mainframes, 2100+ servers, 18500+
workstations and 300+ applications in a multi-billion dollar company.
. Maintained formal training in IT products from 1980's to current;
including MS Window Office products, network and server
administration, and databases. Attended seminars and conferences
related to Information Technology throughout my career. Most recently
trained for computer cybercrime forensics / investigations and
obtained ITIL certifications early 2009.
. Performed over 140 investigations - cases related to policy violations
and or litigations from May 2007 to October 2009. Primary customers
were HR, Legal and Ethics & Business Conduct offices. Also provided
support and backup to e-Discovery specialist.
. Participated in physical and logical IT audits throughout US and
Canada, environments from mainframe, mid and micro computer platforms
with various applications for each. Assisted in development and
maintenance of audit process and procedures; including training of new
hires, interns and contractors, (KMPG, Deloitte).
. Served as Internal Audit department IT liaison and responsible for all
related budgets, resources, DRP and business resumption plans.
Responsibilities included technical support, network server and
applications administration, procurement and compliance to company
strategic IT directions.
. Participant in enterprise wide efforts to comply with federal laws;
SEC Sarbanes Oxley Act (SOX 404). Includes evaluation and
implementation of external service provider; Paisley Consulting for
corporate accounting records compliance. Designated application and
database backup / owner.
. Participant and management of IT projects; standardized equipment
manufacturer(s), applications implementations, policies and
procedures, and others.
My professional reputation is well known to many and attributed to
providing years of quality service/support for a large corporation. I will
continue to apply and or improve my skills to benefit the objectives of any
position to which I am selected.
SKILLS
. Diverse IT business skills.
. Customer service oriented.
. Integration of Computer Objectives for Information Technology (COBIT)
and Treadway Commission (COSO) practices.
. Familiar with corporate policies, controls and procedures, government
SEC SOX 404 compliance as related to corporate financials, risk
assessment and quality assurance methodology and practices.
. Client server environments; hardware equipment setup and maintenance,
operating systems and networking; Windows NT Server, Windows 2000,
SMS, Ethernet, TCP/IP, etc.
. Proficient with applications including Microsoft Office, Access, SQL
database, Active Directory administration, SharePoint and Exchange
Hosted Services. Also, Remedy, HP OVSD and others.
. Web development utilizing MS FrontPage and creating / maintaining
community portals.
. Mainframe and micro computing platforms, applications and languages;
OS/2, VM, CMS, VSE, CICS, GEAC, JCL, COBOL, Basic, RPG II and others.
. Organized, energetic, enjoy challenges, flexible, interpersonal and
self motivated.
POSITIONS and RESPONSIBILTIES
May 2007 to October 2009 - Weyerhaeuser NA, Information Technology
> IT Security Specialist / e-Discovery specialist: investigations
primary contact:
. Computer and network security consultant / Computer Emergency Response
Team (CERT) member,
. Workstation and server patch processes: governance team member,
. Policies and procedures; development, communicate / train and
compliance auditing,
. IT Helpdesk - resolve security issues and complete requests for
services,
. Sun Micro Systems Crypto KMS (Key Management Station) administrator,
. Active Directory and Exchange Hosted Services administrator.
September 1987 to April 2007 - Weyerhaeuser Company, Corporate
Controllership
> IT Internal Auditor, Senior Systems Specialist, Data Analyst and
Consultant:
. Department IT liaison and applications steward (owner),
. IT budgeting - $160K to $1.2M annual budgets, includes procurement and
asset management for department staff of 32 to 51,
. Internal audit process and procedure development and maintenance;
instructor/trainer and mentor for new hires and contractors,
. Department network servers, applications and databases administrator,
. Special projects coordinator and project management.
October 1986 - August 1987, Weyerhaeuser Western Sales Center IT
> Senior Operations Specialist:
. Supporting over 40 sales representatives and assistants on IBM System
38 platform; system releases, backup and recovery, create and maintain
process and procedures, PC setup/install (3270 emulation), maintenance
and training.
June 1981 - September 1986, Weyerhaeuser Remote/Distributed Computing
Services
> Operations Team Lead, Systems Analyst and Production Scheduler:
. IBM 4300 series mid-frame central facility - systems integration and
implementation operations providing support to 9 locations in US and
Canada,
. Provide service to the implementation team and processing of
Washington Division manufacturing and accounting data,
. Responsible for daily operations including staff and job scheduling,
system releases, problem analysis / resolution and maintaining the
telecommunications environment.
May 1977 - May 1981, Weyerhaeuser Company, IT Central Computing Facility
> Computer Operator, Offsite Disaster Recovery Focal, Job Staging and
Tape Librarian:
. Perform / support operations of Honeywell and IBM mainframes, also HP,
IBM and Digital mini computer environments.
. Processing of enterprise-wide accounting and manufacturing data on
above platforms.
EDUCATION
. Attended formal business related training to effectively support
positions throughout my career including: People skills, (i.e. Covey
Highly Effective Habits, People Skills/Problem Solving (PS/2)),
systems applications, technical support, service management (i.e.
ITIL) and many others.
. Bates College, Tacoma WA - September 1976 to April 1977, Data
Processing / Programming Certificate of Completion
. Tacoma Community College, Tacoma, WA - Sept 1975 to August 1976, 1
Year towards AA Engineering / Technical Arts
. Lincoln High School, Tacoma WA - 1975 Graduate
AWARDS AND HONORS
. Junior Achievement, Business Economic instructor - Special recognition
. United Way representative - Special Recognition
. Many other "corporate" awards and recognitions
COMMUNITY SERVICES
. Rainier Medical Centers
. Junior Achievement instructor
. Company sponsored community projects; Wave Giving Tree, Home Team
projects and others throughout the years
SECURITY CLEARANCE
An FBI background check was a requirement for my employment with
Weyerhaeuser Information Technology. I maintained the highest degree of
security clearance throughout my career. It was required for all IT related
positions including internal auditing, consulting and IT security
investigations, a primary role during my last position at Weyerhaeuser.
REFERENCES
Weyerhaeuser NA policy prohibits direct contact of current employees for
references. Verification of employment can be obtained by calling Employee
Service Center at 1-800-***-****. The following individuals may be
contacted for further verifications:
Samuel Forbes, previous manager: 678-***-****, ******.******@*****.***
Ann Marie Marzano, previous team member: 253-***-****,
***************@*****.***
Larry Riddle, previous director: 808-***-****, *******@*******.***
Kathy Snyder, previous team member: 253-***-****, *************@***.***
ADDITIONAL INFORMATION / CONSIDERATIONS
Recently applied and approved for Trade Adjustment Assistance (TAA) / Trade
Readjustment Allowance (TRA) Trade Acts. Two of the many benefits available
are:
(1) Funding of additional or new (occupational) training. (In progress as
of October 2010)
(2) Employer incentives which provides benefits for on-the-job training and
subsidy, (agreement is required).
Contact this candidate