Customer Service Network
Resume:
Latoya Matthews
Clarksville, TN 37043
*************@*****.***
Network Support Administrator that is motivated, determined, fast-
JOB OBJECTIVE
learner, and strong-minded that is applying for a position in the
technology and customer service field
Clarksville-Montgomery County School System (Internship).
EXPERIENCE
Clarksville, TN 37040
Network Support Technician April/2009-June/2009
• Installing and updating laptops and desktop computers
• Troubleshoot, diagnosed, and repaired issues on a computer
system
• Running network cables and setting up a network
• Technical support for hard drives, video cards, sound cards,
SCSI devices, printers, and scanners
• Maintaining and operating a network
• Making sure servers are up-to-date and maintained at all
times
Convergys
Clarksville, TN 37040
Customer Service Representive May/2006-August/2006
• Answering Inbound calls of customers that have problems
and issues with their cellular phones
• Documenting and resolving the customers complaint to the
best of my ability and the company’s
• Providing professional service to all customers at all times
• Never giving up on the customer until the issue is
resolved or transferring them to the appropriate
department for further assistance
Draughons Junior College. 1860 Wilma Rudolph Blvd. Clarksville,
EDUCATION
TN 37040
Associate of Science, Network Support Administration. June 2009
Internship in computer technology
Additional courses in AutoCAD
Great customer service skills and computer software knowledge
SPECIAL SKILLS
Volunteered at the Clarksville-Montgomery County Museum in
COMMUNITY
1993.
SERVICE
EXPERIENCE
Contact this candidate