Customer Service Manager

Mayra Pena

***** *** *** ***

Moreno Valley CA 92553

(H) 951-***-****

Objective: A challenging broadly scoped position where I can grow into a

management level position.

Professional experience

La Mesita Mexican Food

May 2003-present

Corona, CA

Front Counter Manager

Direct customer service skills which included ensuring customer needs were

satisfied as well as maintaining good working relationships between

coworkers.

Responsible for ensuring quality as well as quantity output.

Responsible for direct training of new employees.

Ensured that front-end counter procedures adhered to all health department

protocol.

Held authority for check signing and vendor orders.

RKL Technologies

Jan 2001-May 2003

Corona, CA

Assembler

Responsible for the cleaning and packaging of punches and dies.

Maintained daily production schedules.

Direct involvement in company defect tracking procedure and trend analysis

system for measuring and controlling manufacturing defects.

Analyzed and made changes to manufacturing process and procedures resulting

in improved efficiencies and increased production.

Education

Argosy University

Costa Mesa, California.

Business program

Centennial High School

Corona, California

Diploma 2000

Special Skills

Bilingual: English and Spanish

Proficient computer skills including the following: Microsoft's Word,

Excel.

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