Administrative Assistant Customer Service

Sabrina y. howard

Cell: 972-***-****

E-MAIL: *********@*********.***

SUMMARY

I am a self-motivated professional with several years of progressive

experience in all facets of administrative and clerical support with a

career history of consistent advancement based on achievements. It is

my goal to bring my varied skills and talents to a growth-oriented

organization that offers diverse job responsibility and an opportunity

for advancement.

EXPERTISE

. Ability to support several executives and senior level staff members

. Advanced knowledge of MS Word, Excel, Outlook, PowerPoint and experience

with PeopleSoft, QuickBooks, Crystal Reports, MS Access, Visio, MS Project

and SAP

. Ability to schedule meetings, make travel arrangements, keep multiple

calendars, create reports and correspondence and other special projects

. Ability to create a budget, plan and arrange large meetings, conferences,

seated dinners and events

. Ability to thrive under pressure

. Exceptional organizational and multitasking skills

. Ability to communicate effectively with offsite/onsite IT personnel

. Ability to organize a workload to meet strict time frames and production

requirements

. Ability to handle sensitive information to ensure confidentiality

. Excellent verbal and written skills

WORK EXPERIENCE

05/09 - Present Hilton Reservation Customer Service Work at Home

Reservation Sales Specialist Part-Time (Evenings)

. Take incoming calls from individuals and companies requesting hotel

reservations and travel plans

01/09 - 11/2010 Robs Transportation DFW

Metroplex

Office/Personal Assistant On-call/As needed

. Answer calls and correspondence, internet research, notarize

documents, pick up and deliver packages, schedule deliveries,

provide route directions, write contracts, make bank deposits and

pay monthly bills

. Maintenance and upkeep of the owners property and vehicles when the

owners are not in residence

. Oversee the care of owners family members that reside in a nearby

nursing home

. Plan and make travel arrangements for owners bi-annual vacations

12/05 - 11/08 Pate Engineers, Inc. Fort Worth, TX

Executive Administrative Assistant

. Opened the office daily; approved, opened and distributed mail;

ordered and purchased supplies and furniture with company credit

card; restocked kitchen, maintained files

. Scheduled daily appointments and maintained the personal and

professional calendar of the Vice President and two Senior

Engineers

. Provided daily administrative support to an office of nine

professionals including answering phones and greeting clients

. Approved and submitted employee timesheets and travel expense

reports, maintained professional licenses,

memberships/subscriptions and insured that the engineers and other

licensed professionals retained the proper number of continuing

education credits annually

. Typed and proofread contracts for submittal to clients; prepared

probable cost feasibility reports

. Scheduled, prepared and set up for meetings which included

preparing spreadsheets and PowerPoint presentations for company

meetings

. Provided systems support - liaison for basic PC operations and

software issues; communicated with techs in the Houston and Austin

offices to resolve various technology related issues

. Maintained the North Texas - Fort Worth checking account, safe

deposit box and petty cash account and submitted invoices to the

corporate headquarters for payment

. Worked with three other North Texas Administrative Assistants

yearly to plan the North Texas annual summer picnic and the annual

holiday party which included selecting a venue, making dinner menu

choices, contract entertainment and hotel accommodations, while

staying within a predetermined budget

09/04 - 03/05 Link Staffing Company Fort Worth, TX

Administrative Assistant/Receptionist

. Provided administrative support to the accounting department and

executive officers

. Calculated the checks that were received daily and prepared the

bank deposit

. Greeted guests, and answered and directed all incoming calls on a

10-line phone system

04/01-05/04 Tarrant County Medical Society Fort Worth, TX

Membership Coordinator/Events Planner

. Managed the membership departments Administrative Assistant and Assistant

Events Planner

. Managed member records and collected membership dues for 3000 doctors,

residents, and students

. Reconciled member dues with the accounting department.

. Took minutes for various board and committee meetings

. Organized materials for various training sessions and registered

participants.

. Made cold-calls to various pharmaceutical companies and businesses to

obtain sponsorships for the medical societies various non-profit events

. Organized as many as 18 dinners and events yearly, which had as

many as 480 guests and consisted of: Developing a budget and

timeline, selecting a venue and negotiating a price and dinner

menu, creating and sending invitations by mail and mass email,

collecting RSVP's and monies, organizing and booking a speaker and

working with various socialites to develop advantageous seating

arrangements

. Worked with the Texas Medical Association to convert the medical society

database to a remote Internet user system which included testing and

rewriting Crystal Reports and other systems

. Maintained daily operation of systems and system backups

. Composed and typed routine correspondence

06/00-04/01 Acupuncture Wellness Center Bedford, TX

Office Manager

. Responsible for the upkeep of patient medical records and ordered

supplies;

. Performed complex computer analysis on patient specimens

. Maintained and calibrated the computerized testing equipment

. Collected and deposited the daily cash, check and credit card payments

. Used Medisoft software for billing

12/96-01/00 Guaranty Bank Dallas, TX

Administrative Assistant to the IT Department

. Maintained schedules and made travel arrangements for three IT Executives

. Maintained the department website

. Reviewed and revised all office forms and booklets

. Conducted Internet research

. Organized and maintained the file system, correspondence and other

records

. Maintained the attendance records for the department

. Ordered and maintained office supplies and equipment

. Answered all incoming phone calls and greeted guests

MILITARY SERVICE

United States Marine Corps, Camp Pendleton, CA and Okinawa, Japan

Bulk Fuel Specialist (3 years)/ Substance Abuse Control Officer (1

year)

CERTIFICATIONS

Notary Public

EDUCATION

Quartermaster School, USMC, Fort Lee, VA

Tarrant County & Trinity Valley Community College, TX - some college

course work completed

School of Finance Professions, Polytechnic, Fort Worth, TX

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