Quality Assurance Sales

MARK A. MIHALIC

Objective

To help businesses improve efficiency by integrating technology and processing change and to increase my experience in

analyzing and improving information systems.

Profile

Five years experience as QA Analyst with extensive use of Agile methodologies

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Proactively raises issues during testing cycle so that release milestones are always achieved and c ontinues to

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suggest improvements to current QA practices

Ability to effectively balance multiple tasks

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Proven ability to thrive in a fast paced, time compressed and dynamic environment

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Excellent written and oral communication skills

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Extensive problem solving skills and attention to detail

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Collaborates well with both technical and business people

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Education

Masters of Science, Information Systems Management

Robert Morris University, Moon Township, PA

February 2002

GPA 3.8

Bachelor of Science, Health Service Administration

Robert Morris University, Pittsburgh, PA

December 1997

GPA 3.3

Computer Skills

Proficient with all MS Office, nMarket, ICIS, OSCAR, PL/SQL, HTML, XML, Visual Basic, Test Director, Visual Studio, and

FitNesse.

Relevant Projects

Database Management Constructed a personal database using Access and SQL with various database

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attributes, such as adding and loading data and queries.

HTML Programming – Designed and built a web site for a cleaning service.

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Decision Support Systems – Created a decision support system for a printer/fax sales firm using Access.

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Visual Basic – Completed various projects as part of the MIS program at Robert Morris University.

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Work Experience

Ventyx, Houston, TX

Quality Assurance Analyst

2007 – Present

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• Creating detailed Test Scripts to be used during the testing phases of the life cycle.

• Executing Test Scripts during systems testing and regression testing phases of the projects, which includes

manual testing as well as automated testing using FitNesse.

Attending design review sessions to learn the upcoming functionality being delivered.

• Participating in determining testing heuristics.

• Understanding, troubleshooting and analyzing the software issues that they identify.

Highmark Blue Cross Blue Shield, Pittsburgh, PA

Quality Assurance Analyst

2005 – 2006

• Reviewed and verified benefit coding in the Highmark Claims Benefit System. This consisted of a full benefit analysis

of pre selected categories including deductibles, coinsurances, lifetime monies, out of pocket thresholds and co

payments.

• Analyzed and compared benefits submitted by the Sales team on a GUI application with the benefit codes in a

mainframe. This information was documented on a Quality Review form housed on the department’s local shared

drive for documentation and audit purposes.

• Communicated analysis results to appropriate areas and managed a record of work completed.

Straightline Source (division of U.S. Steel), Pittsburgh, PA

Logistics/Accounting Analyst

2002 – 2004

• Performed general accounting functions such as invoice analysis, cost analysis and file maintenance using Oracle

and USS customized software.

• Developed comprehensive weekly spreadsheets for the Logistics team that measured quality assurance between

our steel wholesaler and clients.

• Analyzed bills of lading using Oracle and USS customized software to ensure that the information adhered to our

quality assurance guidelines.

• Recorded and managed an inventory of all incoming bills of lading from over 80 different steel processors.

• Served as a liaison with steel processors by utilizing EDI and USS customized software.

Kopp Glass, Pittsburgh, PA

MIS Intern

2004 (In conjunction with employment at Straightline)

• Performed general help desk functions such as installing software and troubleshooting PCs.

LDA – L.D. Astorino Companies, Pittsburgh, PA

Marketing Coordinator

2000 – 2001

• Created and maintained a database consisting of firm projects, clients, sub consultants, staff members and

government forms using Excel and Award.

• Coordinated the production activity, graphics, firm information, kick off meetings and references for the preparation of

proposals using PageMaker and Visio.

• Monitored the photography program for firm projects and utilized all photography in marketing materials.

• Coordinated with the graphics department for the formatting and writing of project cut sheets using PageMaker.

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Edited and updated professional resumes of all staff members, including the maintenance of registration numbers and

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professional affiliations.

Pancoast Staffing, Pittsburgh, PA

Temporary Employment

1998 2000

• Gained software experience in various corporate settings by maintaining databases and performing various

administrative tasks using Microsoft Office.

• Developed communication and organizational skills in various roles through long term assignments.

• Organized and maintained correspondence between firm and clients; directed the flow of in house communication

The Mercy Hospital, Pittsburgh, PA

Freelance Corporate Communications Associate

January 1997 June 1997

• Wrote press releases involving health related programs, in house system wide employee publications, physician

brochures, and advertisements for physician practices and hospital services.

• Edited Mercy Days, the daily employee publication.

• Compiled research for physician brochures and various projects such as the History of Mercy Timeline, the Mercy

Hospital Proclamation, Mercy People articles, the Fitz Awards for the Advancement of Women, and the Get Healthy,

Pittsburgh! Calendar of Events.

• Developed public relations materials for the Founders Day Committee by designing and writing menus, meal tickets,

and invitations for the Founders Day events.

• Assisted in the videotaping and editing of the Get Healthy, Pittsburgh! Advertising campaign with WTAE.

The Mercy Hospital, Pittsburgh, PA

Internship

September 1996 December 1996

• Coordinated the comprehensive annual review of the hospital’s Administrative Policy and Procedure Manual by

serving as a liaison with pertinent management staff and departments regarding revisions in specific policies and

procedures as necessary. Reported directly with the administrative vice president responsible for this activity.

• Conducted the Administrative Policy and Procedure Committee meeting to review each policy status and delegate

review responsibilities for new policies.

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